IPhone having issues with Proximity sensors

I just got my new 5S with iOS 7.1.1 and occasionally when i answer a call and put the phone close to my ear the screen lags. It turns off and then back on and will do it a couple times before either staying off or sometimes on during a call. Not sure if this is an issue with the sensor on my phone specifically or if it's a software issue. I haven't yet taken it to apple as it isn't an emergency and I have no time to go to an Apple store. Is anyone else having this problem?

Screen won't lock or go black when answering calls
Verify mute or speaker have not been activated, just prior to placing your ear over the receiver.
While on a call hold your hand over the top third of the display, and verify that the screen is locked or goes to sleep.
Try turning iPhone off and then on again.

Similar Messages

  • Issue with Proximity Sensor during calls - Continued v2

    This thread is a continuation of Issue with Proximity Sensor during calls - Continued. which was getting too long and causing some browsers to time out. That thread has been locked and the last post links to this thread.
    See also the initial thread Issue with Proximity Sensor during calls
    Thank you.
    Apple Discussions Hosts

    rbrylawski wrote:
    Goflying wrote:
    mbassoc2003 wrote:
    I wish that were so. Then they would probably be taking prompter action. But the return rate three weeks in was substantially lower than most handsets at launch and only a quarter that of the 3GS. I suspect the return rate has remained incredibly low and the figures are further slewed down the way by the worldwide distribution that is now in the tens of millions.
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    a disclosable event is not triggered by a specific stock return level unless apple has entered into covenants re same. Suggest you take a look at sec rules for more info
    Still, unless you have insider knowledge, you don't know Apple's buying them back at record numbers. You may be guessing, but you likely don't have proof....
    agree. I don't have any proof whatsoever, just a strong gut feeling that all is very much not as rosy in cupertino as it might seem.
    For a company whose culture is steeped in phreakery, apple is showing an amazing inability to exert control.
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  • Issue with Proximity Sensor during calls - Continued.

    This thread is a continuation of Issue with Proximity Sensor during calls which was getting too long and causing some browsers to time out. The old thread has been locked and the last post links to this thread.
    Thank you.
    Apple Discussions Hosts

    I find it completely ludicrous that Apple can interject on this thread and say it's received too many posts and has to be shut down and a "new" thread started. Really now? Seriously? Couldn't they also simply pop in and post 'hi guys, we hear you and are working on it' ...or something to that effect? That's my main complaint really is the deafening silence. What they're basically telling us is to complain all we want, if we don't like the phone then return it for a refund ...that is if you still have your original defective phone, for all you that already swapped phones, you're beat and are stuck with our mistake for the next 2 years when you'll be upgrade eligible again. ...WOW, thanks for the statement without technically releasing one. ...I think we're all left in the dark because Apple really doesn't know what is going on with the sensor, they can't and or won't release a statement without getting the facts straight. ...but we all know one fact is straight...the sensor is dysfunctional and that alone deserves an acknowledgement. How are we to have faith in Apple to fix the issue when we're left to believe they don't think there is one.
    ...btw update on "my fix" ...deleting all your photos and putting the phone in your arm pit and then under your pillow is only a temporary solution, for mine sensor is on the fritz again. ...shaking my head, if only this were
    funny.

  • Issue with Proximity Sensor during calls

    I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).
    Macbook Pro, Mac OS X (10.6.4)

    Hi there bobby adapa,
    You may find the troubleshooting steps in the article below helpful.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Screen won't lock or go black when answering calls
    Verify mute or speaker have not been activated, just prior to placing your ear over the receiver.
    While on a call hold your hand over the top third of the display, and verify that the screen is locked or goes to sleep.
    Try turning iPhone off and then on again.
    Issue not resolved
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    -Griff W. 

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    just back from service centre. you were right. it was the screen protector !!!!It has been removed and the phone works like a charm now.Many thanks for your help !!!!!!!  

  • Re: Issue with Proximity Sensor during calls

    Im sure if it is a hardware issue, all Apple would have to do is change the software. Im sure they can add something to the software that allows you to lock the buttons when on a call, or make the sleep button on top of the phone disable the proximity sensor if you hit it. Granted, it would be lame if they had to do this, but we all know they aren't going to recall the phone, so hopefully they can 100% fix it, but if not, there are other options, even if we may not like them.

    Dear Gentlemen:
    You should join the many people posting about this very issue. Below is the link:
    http://discussions.apple.com/thread.jspa?threadID=2475509&tstart=0&start=1680

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