IPhone images won't restore after phone reset

Hi, I am hoping someone can help me as my wife's iPhone completely froze up after synching with the latest version of iTunes. In the end, the only thing she could do was re-set the iPhone, thereby of course losing everything. Reconnecting to her laptop restored music and most apps, it seems she has to re-download the other apps again direct to the phone.
Now the problem is images. There is an ipod cache directory on the laptop Pictures directory, and in this are folders labelled F00, F01 etc.. and a "Photo Database" file.
In each of the Fnn directories is a series of files, called Txxx.ithmb, each of which is about 1,500KB. Doing a backup from the laptop indicates there are about 2900 files overall.Altogether there is about 3GB in this folder, so it looks to be a lot of space.
Pointing iTunes to the directory containing all this and synching, still results in zero images being found.
She went to the local Apple store for help, to be told these are not the images, but then elsewhere I have read that these are the full files, and this proprietary format contains three different resolution images. If the images taken on the iPhone are not here, where are they?
Finally, how on earth do we convince iTunes to recognize these files and imporrt them again?
Sorry to be thick but losing everything thanks to the latest iTunes was rather catastrophic! Any help/ideas/suggestions greatfully received...
The photo files were a mix of photos taken on the iPhone and images previously uploaded from the laptop.
Cheers
Chipontheroad

You should ALWAYS make sure that everything on your iphone is also on your computer BEFORE you do any update/reset/restore/etc.
You should be importing you photos taken with iphone to your computer regularly as you would from any digital camera, most especially before an update/restore/etc.
You can try restoring from backup.  If this does not find the pics, then they are gone.
http://support.apple.com/kb/HT1414
Photos that were synced to your iphone from your computer are not included in the backup at all as they should be on your computer ( they came from there in the first place), as well as in your regular backup of your computer files/docs/pics/music/etc.

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