Iphone international roaming

I have the original iphone and have used it extensively internationally since Dec. 07. It has worked fine everywhere I have been: Europe, Middle East, North Africa. Until last week when I upgraded to 2.0 software. I was in the US when I upgraded and everything seemed fine. I arrived in Bahrain on July 22 and have been unable to connect to a carrier. In settings, it searches for and finds carriers. But when I try to select any of them, I get a message: "Your selected cellular network is no longer available. You can choose a different network in settings." But, of course, you cannot. You get the same message for which ever carrier you choose. If I leave it in automatic, it does not search for or connect to any carrier. I have since been to 2 other countries where I previously had no problems, but I get the same result. My iphone is useless. ATT does not have a clue. Is this problem related to the software upgrade? I have restored the original several times to no avail. Is there any way to go back to the old software?

ATT - if you use iPhone in the US - is an arrogant and ugly company. They did not let me activate the international roaming. Security issues, your phone is less than 3 months old - they say. They gave me all sorts of 800 numbers to go around it but none of their employees were authorized (or competent at all). I forgot the problem (which should not be even an issue) and went to Paris where I noticed that phone did not work. I called them from my latop via Skype but ran into a wall again because my phone is (still) less then 3 months old.
I just hate Apple not to teaming up with T-Mobile. ATT is a sleazy, arrogant operation. Well, I saved about $ 300 by not using the phone.

Similar Messages

AT&T service iPhone International Data Roaming - excessive fees

For info:
I mailed below message to AT&T Customer care: [email protected]
Am sure for many international travelers this will be a nice customer service improvement.
Send them a mail as well. It may help all of us traveling overseas.
"I do have following concerns on AT&T's iPhone International Data roaming service.
I voiced them as well to your service center reps.
The feature is a nice useful service.
But I encountered a number of flaws:
- Long time for service calls.
- Misrepresentation of costs (overcharge of 150%), and
- Resulting in excessive costs.
I am fully aware of all stories on international calls/data roaming with iPhone (ref suggestions on AT&T FAQ)
No need to fill me in on that.
Here is what happened:
- before a month of overseas travel (mid Dec - mid Jan), I had the service activated:
it took me 1/2 hr waiting at the phone before I got to speak a AT&T service rep.
- I was told the service will be charged pro rata (ie days of usage) and for a month travel that would be 25 USD.
and I had to call back upon return to disactivate/cancel service.
- Upon return I called back AT&T service center , again a long on hold waiting time,
and I was told I needed to wait for my next invoice statement to see the my completed overseas period on the bill, and could only cancel the service then.
- This week I received this next statement, called back AT&T service center , again a long on hold waiting time,
and now I was told the service would be cancelled only as from this very day, and no retroactive cancellation.
I was told the reason is to allow bills from overseas carriers to be taken into account for the invoicing and the international feature.
In other words, if I had cancelled immediately upon return, overseas charges booked into my bill after my cancellation call (but incurred before) would be hitting me at full charge.
Thanks for doing so, but all this results in a 2.5 months service period for this feature, while I had only wished a 1 month service period and was told I would incur only a 1 month service charge !
A number of suggestions,
- make the feature true pro rata charges, now it is a misrepresentation and an excessive overcharge.
- AT&T has a nice individual account profile online, why can one not activate/disactivate the service there ? Will be much faster.
- or have the service activated with a separate credit card purchase/billing ?
Hey, and advertise it on iPhone/Apple.
Loads of people who are traveling overseas will be interested ! "
Cheers
Tom

DexGtr,
If you go to Settings -> Network, there is an option to turn off data roaming.
However, if she hasn't updated her firmware since she purchased it that option may not be available.
iPhone Firmware updates are downloaded via iTunes. Connected the iPhone to iTunes, and if it doesn't prompt you to update, then click on "Check for Updates" in the iPhone Summary tab.
Hope this helps,
Nathan C.

IPhone 4S international roaming not working

I have an iPhone 4s. Verizon tell me it's enabled for international roaming. I dial *228 before traveling, but I get "no service" in Brazil & the UK. It works fine in India. Any suggestions? I'd contact Verizon again, but every time I try all agents are busy on both chat & phone.

Hi JimG-NH!
I apologize for the inconvenience! Please contact our Global Support Team:http://vz.to/1AaatxK .
Thanks,
AyaniB_VZWSupport
Follow us on Twitter @Support

Activating Japan Sim Free Iphone While on International Roaming

I am based from the Philippines and bought my sim-free iPhone6 Plus via online Apple Store and had it shipped to a Japan address. I will be going to Japan next month to spend my vacation and will get my iPhone as well. I understand that a sim free iPhone will be locked to the first sim that you will insert into it. I would like to ask for answers on the ff:
1.If I use my local sim (PI based) and activate my iPhone while on international roaming, will that lock my phone to my local sim and use it like a normal phone when I get back home?
2. Is phone activation while on international roaming recommended or will I need to wait until I get back home so I use the local signal?
Thanks!

I am in the same situation so i asked a friend from japan (also Filipino) and she said that only the Apple store online sells SIM free/openline iPhones. Apple store only provide Japan locked iPhones (daw)

How to avoid international roaming iphone

Hey everyone,
So I travelled to Colombia recently and in general, had my phone either turned off, or on airplane mode the entire trip. I only used it for one five minute phone call and to listen to music for about five hours accumulated. I was there for about 8 days.
I was told to put the phone on airplane mode, so as to avoid any roaming charges, as my fellow travel companions (who all also owned iPhones), said "that way nothing comes through. No wi-fi, messages, nothing".
So, yes, went with that advice.
Get home, BAM! $255 phone bill.
Now, I was obviously expecting a larger bill than normal, but I have all together $130 in roaming charges. How the eff did this happen?
Excuse me if I'm just a dummy, but I have never owned an iPhone before and this was my first time outside of North America.
I am going to Uruguay next week and obviously, don't want the same to happen.
Any advice on how to avoid this again?
Thanks in advance everyone!

That's not surprising. AT&T's roaming charges are $2.89 per minute, and data is $19.95 per megabyte. Text messages are $0.50 each. If you turned on the cellular without turning off cellular data, then data could have been exchanged while you were using the phone to make a call. It should be itemized on your phone bill to see where the money went. They charge a flat fee for international roaming too.
You don't need to use "airplane mode" however, to prevent the charges. "Airplane mode" disables the radios in the phone from operating entirely. However, you only get charged to for using cellular voice and data. You'll not be charged for using WiFi (at a cafe or hotel, for instance).
The phone's settings section gives you some control over this. See Settings > General > Network and note the "Cellular Data" and "Data Roaming" options. Those should be set to "Off" when you travel. If these aren't off, whenever you are out of "Airplane mode" the phone will receive notifications, look for e-mail, or whatever else you have configured that uses data semi-automatically. Because it's SO expensive (3333% what AT&T charges for domestic data), you don't want ANY data charges.
You can safely leave the cellular service turned on as you are only charged for connected calls and text messages. They are cheaper and can be avoided by not answering the phone.

Iphone, switch off international roaming?

hi guys, how do I turn off international roaming on my iphone (i think it is a 4g). I want to use the phone on a friend's wi-fy only and stop the international data costs. I've just burnt 20 MB without knowing it. Bummer.

I have seen the advice to go to settings>general>network and turn data roaming off but there is on "network" option in the "general" menu on my iphone. I have had Settings>general>cellular>Cellular data switched off the whole time but I sill got the 20MB data txt?
What have I missed??

Using find my iphone while roaming without notifications activated

Hello,
I used to be able to use "Find my iPhone" while roaming internationally without have push notifications on (iOS 4.x.x.) but now with iOS 5 there isn't a way to use that feature without enabling notifications as well.
In Settings>General>Network
There is an option of Cellular Data but it turns off Data Roaming when you disactivate Cellular Data.
Basically my question is, is there anyway to turn off all notifications while roaming yet have find my iphone activated.
I know that if I send a message in say "whatsapp" in 4.x.x it would send but i wouldn't get notified unless I was in the app, but now they are pushed either way which makes it expensive for me since I am roaming 270 days out of the year.
Thanks

You cannot trace it if it is offline.
Hopefully you have a passcode on your iPad and you have backups of these documents.

Using Whatsapp to call incurred international roaming charges

Please permit me to introduce myself
Account Number: [removed]
Executive summary:
I used an Iphone App called Whatsapp that allows users to exchange online messages and even calling. I used that app to make an app to app call to a friend in India.
And I was shocked to see that Verizon has billed all the talk time to international roaming and the bill is a HUGE amount close to $775
Issue in detail
Total minutes talked - 296
Billed - $775+ (at international roaming rate $2.30/minute)
Please consider the following facts
-I used Whatsapp to talk to Iphone app to app call
-I had called same Whatsapp number in india
-A few times all happened with in a month/same billing cycle
-First time it happened in my history with Verizon
-I don't have international plan so I did not know my cell phone can make international calls through Verizon (Have never made one via cell phone/verizon)
-I have no way of knowing that this is being charged to my account until I see the bill (I saw and reported this within a week of the ebill date)
-The app clearly says this //Using WhatsApp while your phone is connected to Wi-Fi should not incur charges from your carrier. Please note that some Wi-Fi networks may have charges or usage fees.//
http://www.whatsapp.com/faq/en/iphone/20970433
Please consider the following as a LOYAL verizon customer
- 15 year LOYAL verizon mobile customer (customer since 2000 since I landed in the US)
- Never left Verizon , not even once
- Always paid my bill on time (automatic payments)
- Have converted MANY customers from other carriers to Verizon
In this background I would humbly request you to put yourself in my shoes and see this issue as a mistake/software glitch which I had no way of knowing until I see the bill.
I request you to do the needful to see it as what it is , a mistake , that was not done by me but a software of which I have no knowledge of.
Being a long standing LOYAL Verizon customer , I beseech you to do the right thing and reverse all the charges related this incident.
Following is the log of my efforts to work with Verizon customer support
Dates called April 5th 1 hr
April 6 - 4 hrs
Ian did the right thing
He converted the calls to regular international long distance from 2.39/min to 29 cents a minute , convenience plan.
I agreed and he said its waiting on supervisor's approval which is 24 hrs.
I called again April 7 I was told it might take 48 to 42 hrs
I called again on April 10 and I was told the supervisor did not approve.
I spoke to many and finally reached Ms.Brooke who introduced herself as the top most supervisor in the building (Employee [removed],Kentucky call center)
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Hi JJKAY,
The EXACT same thing took place for my wife. She used the WhatsApp to make calls and it ended up going to a number in Turkey. Verizon sent NO Alerts at all that this would be International charge OUTSIDE of our International calling plan.
My wife made calls using the SAME app to Mexico and it went through without charges.
We have also been customer for numerous years.
I called Verizon to see how this occurred and got the technical folks, who first told me as they told you, they could change to the Global plan and then pay a reduced $/min. However, then the supervisor stepped in and would not approve.
Verizon seems to think they have no responsibility to send ALERTS or allow for ALERTS when it goes well beyond the ordinary.
Did you get Verizon to provide a credit as a customer?
I would like to know, as I am about to switch and then make this a case of Verizon and show how much they care about customer retention. Thanks in advance.

Using Facetime internationally without international roaming fee?

I'd like to use Facetime internationally between two U.S. (AT&T) registered iPhones, but don't want to pay international roaming fees to make the initial contact call. Possible? Is there some way to establish a Facetime connection using Wi-Fi only?

Hi...
It's all done via IP (TCP and UDP) layer.
I think it's done this way when you try to make a FaceTime call to one of your contacts:
1) Tap the FaceTime button in contact and select the phone number of the other end
2) It registers itself to Apple services with your phone number and IP associated (WiFi one)
3) Query Apple service for IP address associated with phone number selected in step 1)
4) If found, tries to make the FaceTime call between these two endpoints
Very roughly explained.. I didn't trace the whole process into much detail.
So answer for you is, you should not pay a cent(penny or whatewer) for FaceTime call.
Hope I'm not wrong

International roaming

Which telco did you prefer to use to make or recieve call while abroad using your Blackberry?
Digi/Celcom/Maxis or any other mobile operator?
Can you guys share the cheapest rate and roaming experience? TQ!
Is data roam or communication is important for you? or is it both?

Ridgebacks --
My SO and I have been AT&T/Cingular wireless customers for years. We travel out of country; destinations are generally Mexico, Canada and frequently China. We have experience with AT&T international roaming and Edge data international roaming plans. (We have an AT&T wireless card with data plan for our laptops for emergencies.)
SO has a Blackberry, which he relied on completely during a recent trip in China, when he spilled a Coke on his laptop inflight. The BB bundled data plan is more expensive than the iPhone plan, but it incorporates receipt of messages almost anywhere in the world. However, SO seldom uses his BB as a phone in China/Hong Kong, because AT&T roaming charges (phone) are high. He has a dedicated cell phone with a Hong Kong #.
As well, the wireless card is used out of country only in emergencies. Edge roaming rates do apply and are incredibly high, even in Mexico.
I doubt that AT&T will deviate very much from their historic billing policies for the iPhone. I have seen on some message boards that AT&T is offering an international data plan for use with the iPhone, but that one must purchase it for at least a year. There is no "purchase as needed monthly" option. I don't know what the rate is for that plan.
My suggestion, if you don't want to use airplane mode, is to turn your email accounts "off" under settings. That way, phone is functional, but the network won't download email. That's what I'll probably do next time I'm ooc.

Info re: iPhone data roaming Europe??

Hope this is right forum for this question.
Getting an iPhone (US) and wondering what roaming charges are for data usage (Safari/internet) in France.
Also, it it is unreasonably high, can you use iPhone as phone only?
Would be nice to have internet access there, but can't find rates on ATT site.
Thanks for any info.

http://www.wireless.att.com/learn/popups/international-iphone-tips.jsp
There's a link to data packages from that page.
If you set Data Roaming to OFF (Settings > General > Network), you can still make voice calls and use Wi-Fi. If you activate Airplane Mode you can still turn on Wi-Fi - that's the only way to have NO charges when roaming internationally.
Note also that you'll need to call AT&T to have them activate international roaming in the first place. It's off for new accounts by default, and unless they turn it on you cannot even connect to a non-AT&T carrier network.

Can i use my iphone internationally?

I have a verizon iphone. It won't make calls when i'm in europe. Is there a way to use texting and posting to the internet anyway?

From Verizon's Q&A's:
Can I use my iPhone 4 while traveling abroad?
Yes, you can use iPhone 4 for voice and text in over 40 countries with data service in over 20 countries. For service availability and rate information, refer to the International Roaming Rates and Coverage. When travelling outside of these 40 destinations, the Global Travel program is the perfect short-term solution for the occasional or infrequent global traveler who needs to stay in touch when travelling internationally.

Using iPhone internationally

I know these questions have been asked a million times but I've read a lot of the discussions and articles only to be overwhelmed with too much information. I've talked to people from AT&T and gotten conflicting answers.
I am traveling to France with my wife. We both have the iPhone 3G. We want to be able to call and possibly text each other. We do not need any other data access at all.
I know "data roaming" needs to be turned off.
What about "cellular data"? On or off?
What's the difference does it make if "cellular data" is on or off if "data roaming" remains off?
Will I be able to send iMessages through a wi-fi connection with "cellular data" off?
Will I be able to send regular text messages through a wi-fi connection with "cellular data" off?
Will I be able to connect to the internet through a wi-fi connection with "cellular data" off?
And none of the settings "enable 3G," "cellular data," or "data roaming" have any effect on voice calls, right?
Thanks,
Ray in Nashville

RayfromNashville wrote:
I know these questions have been asked a million times but I've read a lot of the discussions and articles only to be overwhelmed with too much information. I've talked to people from AT&T and gotten conflicting answers.
I am traveling to France with my wife. We both have the iPhone 3G. We want to be able to call and possibly text each other. We do not need any other data access at all.
I know "data roaming" needs to be turned off. Correct, unless you want to pay large roaming fees.
What about "cellular data"? On or off? With roaming off, it won't make that much difference because you will not have a local SIM.
What's the difference does it make if "cellular data" is on or off if "data roaming" remains off? As noticed above.
Will I be able to send iMessages through a wi-fi connection with "cellular data" off? With an iPhone 3G you do not have access to iMessage, so it doesn't matter. However, if you did have an iPhone that has access to iMessage, you could do that via wi-fi.
Will I be able to send regular text messages through a wi-fi connection with "cellular data" off? SMS or text messages are handled through the cellular system. If you have the phone on, you would be roaming and unless you have AT&T's International roaming set up, you will be paying a great deal of money. Even their International rates for SMS are high.
Will I be able to connect to the internet through a wi-fi connection with "cellular data" off? Yes you can if you can connect via wi-fi.
And none of the settings "enable 3G," "cellular data," or "data roaming" have any effect on voice calls, right? No, but as I mentioned earlier, you will be roaming for phone calls and again, would need to activate AT&T's International plan for the period of time you would be there.
Thanks,
Ray in Nashville

IPhone 4 Roaming - No service

Hello,
I have weird problem with my iPhone 4 running 4.3.1 (latest as of march 29th).
The IPhone 4 is factory unlock from Apple. Purchased on apple.ca in Canada and registered with local telco Telus Mobility.
- iPhone works great on Telus network (HSPA I believe) in Canada and in USA (can't remember which network)
- howerver in Germany and India, the phone cannot connect to the network (No network)
- According to Telus all international roaming options are set correctly.
- I can see the service providers, under Carrier, but cannot connect to any of them. Automatic does not work either... I get "connection lost" pop up.
- Try to set phone to 2G only... same problem
- Try to reset network settings... same problem
- Try to reboot phone... same problem
as a temporary fix, I tried to get a Prepaid card as this phone used microSim... none of the providers have prepaid microsim... microSim is only available for regular subscriber!
anyone has recommendations, solutions? this is very annoying!

Just got back from a trip to Mexico from Canada. Roaming worked fine on the way down,
On Vancouver Island - Telus (my Carrier)
Arrive Seattle - Picked up AT&T fine
Arrive LA - AT &T fine
Arrive Zihuatanejo Mexico - picked up Mextel fine.
Once I left Mexico I got nothing until I got back to my home on Van Isle...in LA 24 Hrs nothing, in Seattle 6 hrs nothing and even upon lanf=ding in Victoria nothing for a few hrs....disappointing to say the least, especially when we want to call various folks and advise of arrival times.

Confused with all the talk on "International Roaming"

I am going to India , I want to use the iphone as an Internet device only like "Touch" ( that too Not over EDGE). I don't want to make Calls , i don't want to check my voice mail .I don't want to receive any calls
All I want is to use it as a Internet device that too on WIFI ( basically my Home WIFI)
I will have a local phone and VOIP Phone for everything else.
Is my Only Option Removing the SIM ?

You are absolutely correct.
Turning Data Roaming off turns off all DATA access while roaming. It is off by default.
BUT -- it does not change your phone service, which will still connect to a new network when you are internationally roaming. It also includes text messaging (which runs on the phone access, not data access network) and and voice mail.
In short:
If you want your phone, but no data access unless it is WiFi turn Data Roaming Off in your network settings. You will get phone, text, and voicemail, charged at international rates unless you have a discounted international plan,
If you want neither your phone or your data access while roaming but still want wifi, the only choice you have is to take out your SIM card.
If you do not want phone, data, or wifi, then turn on Airport Mode, which disables all of them (Note that you will have to put it back in airport mode every time you reset your iPhone)
You do, however, have all those add-per-month options you can put on to greatly discount minimal use of data while roaming -- see the international page for those things. You can cancel them after you return from the trip. Basic one-month charges will apply wether or not you use up all your data allotments.
One more note: if you have no international roaming provisioned on your account, you will not have to worry about any international network nor data connection. You can check that from ATT. For new users, that is turned off by default until you have been an ATT user for at least 3 billing cycles, and request it to be added. It requires an additional credit check through ATT International Provisioning before it is even activated on your account.
Not knowing what situation the OP is in, there are several options as outlined above.

Iphone international roaming

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