Iphone io6 update, unable to restore from back-up
Help!
Updated my iphone tot he new operating system but unable to restore from latest back-up. Lost all my contacts - arghhh!
Any suggestions??
iOS- If you can't back up or restore from a backup in iTunes
Resolve iOS update and restore errors in iTunes
iOS- Unable to update or restore
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Backed up iphone 3GS, updated to ios5, restored from back up but lost all my content?
I backed up my iphone 3GS then updated my software to ios5 and when I tried to restore my iphone from the previous back up and it worked but I lost all my contacts, photos, calendar everything. It just looked like a fresh new iPhone with none of my previous data in the phone. How can I fix this?
You should be importing ALL pics/videos taken with your iphone regularly as you would with any digital camera. particularly before any restore/update.
If you have failed to do this, then they are likely gone.
You can redownload apps if you have failed to transfer them to your computer before restore/update.
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My iphone froze this morning when trying to install updates, I had to restore it to factory settings and then chose to restore it from my back up information. It now shows "Restore in Progress" but nothing else - this has been going for about 80 minutes and I'm not sure if it has frozen again or if it is actually doing anything.
Can anyone please advise?iOS: Unable to update or restore
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How to restore from back up when some files are corrupt and crash the restore?
iphone 4 16gb
IOS 5.0.1
iTunes 10.5.3
History:
installed iOS5 back on release date. install was interrupted, likely due to high volumes. Completed install. Initial problem noted: unable to add events to calendar. Then problem progressed to "Voice Memo" app crashing. I installed "Quick Voice" app as an alternative. Problem progressed further to an unexplained increase in "other" content on iphone. Last week I tried syncing my phone and received error message that I didn't have enough space to complete sync. Noted then that "other" content was around 5.4gb! Removed "voice memos" playlist from selected playlists to sync under music tab and noted that other content dropped to 4.5gb
Synced the phone and noticed that it appeared to move through the sync process faster than usual. Sync showed "audio" content and "other" content to be the same size at about 4.5gbs.
After sync was completed I disconnected the phone and looked at the content of my phone. No apps, No music, No photo albums! SMS texts, Notes and Contacts still all intact on phone.
Tried multiple solutions including restore to fix the problem. Each time, when the phone is plugged in and mounted in iTunes, it shows audio content at 4.5gb and other content at 4.5gbs yet the phone itself has no music, no apps and no photo albums. It does still have pictures in "camera roll", though.
After trying many suggested solutions, I gave up and went to Apple store to see the Geniuses (Genii ) They did a firmware update and reset my phone. I was advised to restore from back up. However, when I tried to restore from my back up, it would fail to complete. Unable to restore from back up and sync attempts fail.
The only data I really don't want to lose is my text message history, my notes and my voice files from "Quick Voice" app.
Restoring from back up is not an option since I believe there are corrupt files in the back up. So what I want to know is can I restore my phone as a new phone, and then re-install my text message history, notes and the sound files from the "Quick Voice" app? Perhaps using a 3rd party app to retrieve those particular files from my back up and copy them to the phone directly? Or can I create a new back up file and copy those files to the new back up file. Hopefully I would then be able to restore from the newly created back up successfully since the likely corrupt files will be in the old back up file?
All other information; apps, photos, music and contacts can be re-installed from iTunes.Sigh....
And it just keeps getting stranger! I just disconnected the internet and opened iTunes on my Mac. It opens just fine when disconnected from the internet. iTunes crash seems to be caused when it's trying to connect to iTunes store????
Really need help!
1) Why is iTunes crashing when connected to internet?
2) If I am unable to restore from my back up due to corrupted files within the back up, how can I preserve my text messages, notes and "Quick Voice" app files? -
IPhone will not restore from back up after updating to iOS 6.1.3
I tried to update to iOS 6.1.3 last night and my iPhone crashed, putting it into recovery mode. Then when I tried to restore from my last back up I got this
I have tried to restore from three different back ups I have and keep getting the same error. Why will it not restore from back up? I've had the phone two years, so had alot of stuff on it that I need to get back.
I will be very greatful of any help.
ThanksThere is some troubleshooting for that error message on this page : http://support.apple.com/kb/TS2529
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HT4623 After updating to IOS 6, my iPhone won't restore from back up.
I updated my iPhone 3GS to the new IOS 6 and i backed it up before i done anything. and it starts to restore from back up but it gets 3/4 way done and the green bar stops moving and the time remaining goes up instead of down. what do i do to restore from my back up?
I Just found it on the apple site, it arrived on a cd a few days later and worked just fine again.
i would recommend backing everything up just in case. Better safe than sorry, trust me. I've lost so much when i didnt back up once when re-installing the system.
IT shoulldnt erase everything, bt it might, so back up just in case
should you loose everything, then i have some tips on moving stuff fromyour iphone/ipod to the computer -
I have deleted my photos but have icloud. when i log into icloud it doesnt give me an option to view these photos at all. my photo stream is only showing photos from another iphone in the house. i am unsure if i do a restore from back up if this will work. i really dont want to lose these photos but i am very unsure of what to do to resolve. can anyone please help?
thank youIf you had Photo Stream enabled with your iCloud account settings on the iPhone, photos in the Camera Roll should have been transferred to your photo steam automatically when the iPhone was connected to an available wi-fi network.
Your photo stream is not available when logging in with your iCloud account with a browser on a computer.
Why were the photos in the Camera Roll deleted?
Photos/videos in the camera roll are included with your iPhones backup. If your iPhone's backup has not been updated since the photos were deleted from the camera roll, you can try restoring your iPhone from the backup. -
everytime i link my iphone up to my laptop the message 'welcome to your new iphone' with the option restore from back up or new iphone. i once did restore from back up and it deleted all my recent pictures, music etc. how can i get pass this stage?
Hi Khuram1981 - thank you thank you thank you! All sorted! dont suppose you know how to fix another problem I have??? for weeks now, since updating to ios5 I think, for some reason every time I have tried to log onto app store it says CANNOT CONNECT TO ITUNES STORE. It's nothing to do with my computer, and I've been to the Geniius bar but they couldnt help and nothing I seem to do lets me update my Apps and even worse, I cant even buy any more. Any suggestions?
Again thank you SO much for helping with other problem = a real relief.
Chatterwind xx -
IMessage won't work/isn't up-to-date on iPhone 6 after restore from back-up
So I have been trying to set up my new iPhone 6 since Tuesday and I am at my wit's end. I have been an Apple user for years and am usually good at fixing issues myself.
BACKGROUND: With my iPhone 5, I was having an issue with bookmarks not syncing "Bookmarks could not by synced because the iPhone cancelled the sync" starting shortly after I updated to iOS 7. I had incorrectly assumed the issue would be corrected with a subsequent update, but that never happened.
iPhone 6:
When I first set it up, I did from the last back-up from my iPhone 5, however it somehow did not complete. I initially thought I'd lost my 2700 pictures that were on the 5 as only 500 showed in the 'Recently Added', however iPhoto (on MacBook Pro) detected all 2700 on the phone even though they weren't showing, so I successfully imported them from the 6. When I went to sync the 6, it gave me the same bookmark error. I tried turning off hard sync and syncing through iCloud but nothing happened (I have never synced from iCloud as when I first tried to set it up after it was created, it created duplicates of ALL of my information and I just never had the time to mess with it. I figure if the hard back-up works, that's all I need.
That being said, I did NOT intend on having a brand new phone with the same error, so I did a FULL RESTORE and set it up as a NEW IPHONE. Everything worked seemlessly including my iMessage, however it did not have any of my old messages or recent calls which I thought was strange if that information is associated to my Mac/iTunes account. I thought the Game Center would have saved most of my info from my games, but when I saw I didn't have any of my info from my Lists app, games, and other settings and passwords, I decided I would try a different way.
So I removed unnecessary apps with no info, photos, and music from my 5, synced and backed it up, updated to iOS 8, backed THAT up, and then did a RESTORE FROM BACK-UP on the new iPhone 6 from that latest back-up. Despite that, I have discovered that the messages and recent call list that DO appear on the phone only go through MARCH of this year... I am so confused as to how the most recent back-up would have only backed up info from March... My games data is up-to-date.
I THOUGHT everything was working with the exception of STILL having the same BOOKMARK SYNC ERROR, but I just discovered that my testing/iMessage does not work at all. I go to send a message, and it just shows the blue bar loaded 3/4 of the way, and never delivers the message. My boyfriend confirmed that he cannot send me messages either, which makes no sense because the phone was set up under the same phone number and emails as my iPhone 5 was. I really don't have the time and/or patience to go into Apple, but after spending ALL day yesterday trying to re-set up the phone thinking everything worked, I am quite exasperated. I have been using Apple products all my life, and I have NEVER had this much trouble.
I never had any significant software issues until iOS 7, and the fact that they are still ongoing is quite ridiculous. It's getting harder and harder to defend Apple and their quality products if they don't kick it into high gear and fix these glitches!
Any help would be greatly appreciated. Thanks!
P.S. I did some reading on how iBackUpBot is supposed to fix the bookmark syncing issue, but it seems a bit technical. Perhaps clearer instructions would be helpful.Well, right now, Apple is getting loads of people who are trying to download the new update. My iPod is doing the same thing, so, just wait an hour or two and then try again. It may take a while to veryify the update, and even longer to actually download it. Some people at my school updated their OS in study hall, while others were having the same problem you were. It should be fixed soon, just relax...
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Every time I connect my iPhone 4s to iTunes on my Mac, it tries to set up my phone as a new one/restore from back up. I have it all set up already, but it keeps appearing. What do I need to do to stop this?
Hello there, deelish.
A great Knowledge Base article that has some valid information is:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
The pertinent section for you would be:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues.
Thanks for reaching out to Apple Support Communities!
Cheers,
Pedro D. -
I know that iCloud backs-up apps and other stuff to your phone incase you want restore from a back-up if you start a New iPhone. My question is if I start a new iPhone (not use the restore from back-up option) and redownload apps like (Games, Instagram), would my pics show up on Instagram and would my Games show it was saved and the acccomplisments will remain from the last place I left out.
Davin12 wrote:
I know that iCloud backs-up apps and other stuff to your phone incase you want restore from a back-up if you start a New iPhone. My question is if I start a new iPhone (not use the restore from back-up option) and redownload apps like (Games, Instagram), would my pics show up on Instagram and would my Games show it was saved and the acccomplisments will remain from the last place I left out.
Icloud or itunes backup, only backs up app data, not the app itself.
so if you restore as new, then there is no app data on your phone, you start out new... -
i bought my iphone 4 about a year ago and just decided to upgrade it to ios5 just recently. My phone restored to to its factory settings and when I clicked continue restore from back up it is now asking a backup password which i dont remember setting up one. I am currently using a windows vista PC. How can I retrieve the password or restore all my old data into the new OS. I have been reading blogs about the same situation and is it true that it is one of apple's bugs?
It is NOT a bug. You provided a password. If you can't remember it, you can't restore your phone from backup. Very simple.
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I right clicked my iPod on iTunes and clicked restore from back up because i thought it would undo my IOS6 update. IT DELETED ALL MY PICTURES (2,000) AND I DON'T KNOW HOW TO GET THEM BACK!!!! Please help me!!!!!
Well, if you have not backed them up, they are gone.
Next time, when you have important material in only one place, back it up. -
Got a new iPhone today and tried to restore from my old phone using icloud but kept coming up with a message that said problem with my icloud back up please help
Hi there Clairemcaula,
You may find the troubleshooting steps in the article below helpful.
iCloud: Troubleshooting restoring an iCloud backup
http://support.apple.com/kb/ts4036
-Griff W. -
I bought a iPhone 6 yesterday and I restored my iPhone 6 from my iTunes back up. After my phone restored from back up. When I plug my iPhone 6 it's still saying my iPhone 6 is new and still giving me the restore from a back up or set as a new iPhone option. But I already have it restored. How come it's not giving me any option to cancel.
Click set up as a new iPhone. It will associate the device with your library without clearing the content that you have already loaded onto it.
tt2
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