IPhone iOS 5.0 update problem "Connect to iTunes"
Although my phone is connected to iTunes and the installation to this point has gone fine, the phone will not continue from this point. Despite iTunes finishing the sync, the phone continues to state "Connect to iTunes"
Fix for the Frozen iOS install.
-- Open iTunes
-- Right click on the iPhone
-- Select "Restore from Backup"
-- Select the older backup file
The phone then restored (of course, I didn't know which iOS would be on the other side) But the phone restored to iOS 5.0 and everything is working fine.
Thanks to myself... I can't sleep better now,
Jason
Similar Messages
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My iphone wont sync or perform updates while connected to itunes and also my phone suddenly stopped mms messaging if anyone can help would be great
Basic troubleshooting from the User's Guide is reset, restart, restore. Has any of this been tried?
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Just updated to new iOS 6 on iPhone 3G. Get 'can't connect to iTunes' message. Tried the setting date and time trick but still no success. Any suggestions for 3G iPhone?
also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem
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Since my iPhone 4S was stuck on the connect to iTunes screen after updating to iOS 7, I followed these instructions and restored. But nothing changed! I still have the same picture of a plug with arrow to iTunes.
It is restored now. Thanks for the comment about disabling firewalls - we did that and tried again and it worked.
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my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!
If you want to solve your problems, unjailbreak. And don't do it again, because jailbreaking causes problems as you read about in that article. You can try Recovery Mode: http://support.apple.com/kb/HT1808
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if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??
actually i found out how to fix it
1 sign out of apple account
2 close down passbook app
3 change year to 2013
4 reopen passbook and sign in at the button with your apple ID
5 change the time to auto update and it should work from now on.
this worked for me let me know if it work for you:) -
Updated to new version of OS 7 on my iphone , now it is stuck in connect to itunes and I will go not complete download. Now I have no phone
Hello stuckonyou,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Best of luck,
Mario -
After updating ipod touch to iOS 5 it doesn't connect to itunes (or computer) any more.
After updating my ipod touch 4G to iOS 5 it doesn't connect to itunes (or my computer) at all.
itunes shows an error. I can't turn it on or off either. i can only see the black screen with the apple while it's (aparently) working.
my itunes is the latest version, that shouldn't be the problem.
can anyone help me?!The updating on the iPod only is a feature of iOS 5. yu first have to connect to your syncing computer and upadate to iOS 5. After that you can do subsequent updating via wifi without a computer.
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Hello, I just downloaded ios 8 for my 4s iphone and now it will not connect to itunes on my mac. Any help will be greatly appreciated.
Hello wedge60,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning device recognition issues:
iOS: Device not recognized in iTunes for OS X
Follow these steps to resolve your issue:
If you haven't connected your iOS device to this computer before, unlock the device and tap Trust. Learn more about the Trust This Computer alert.
Restart your iOS device.
Restart your Mac.
Make sure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.
Install software updates on your Mac.
If an iTunes update is available, apply the update.
Check USB connections. iOS devices need USB 2.0 to work properly. If you're not sure your Mac has USB 2.0 ports, check the computer's specifications.
Disconnect other USB devices and connect your device directly to a USB port on your Mac.
Try another USB cable.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
I went to do the latest update on my iphone 4s, and it said to connect to itunes so I did and continued to click restore and then it updated my phone through itunes. Then after about 40 minutes of it updating it still has the connect to itunes screen on. It won't go away and I have tried restarting and turning off my phone various ways various times. I don't know what to do!
Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Note:
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download -
Hi
I am trying to update my ipad from ios 4.3 but when connected to itunes I get an error message saying that the internet is not accessible when it is. How do I resolve this?Disable your firewall and antivirus software, restart your iPad, quit iTunes, restart your computer and then try to update again.
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My iphone 5 gives me message "Cannot Connect to iTunes Store" when I try connecting to iTunes. Anyone who's had a similar problem? How did you resolve?
I am seeking help urgently.
Paul, Mombasa, KENYA.You need to have a data connection. Tap Settings App > General > Reset > Reset Network Settings. Then in Settings App make sure Data is ON, or if you want make sure WiFi is ON.
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I was in the process of backing up my iPhone 5c when iTunes asked me if I'd like to update my iPhone. I agreed but I guess there was a problem when updating because it showed an error screen then everything stopped. Now my iPhone 5c is stuck on the connect to itunes screen. I've tried everything to try and fix this problem. Holding the home/power button and trying to restart, uninstalling/re-installing iTunes and nothing has worked so far. Please help!!
You will need to connect your iPhone to your computer and restore it using iTunes. If you are unable to do so, you will need to bring your phone to Apple for evaluation.
Best,
GDG -
My iphone 4 has died and says connect to itunes. itunes restore wont work, error message 2001, then 2006 appears.Tried all the troubleshooting help, but nothing works. Any ideas???
I solved my own problem. Hopefully this will help someone else.
I did a DFU restore, then started it up as a new phone on iTunes. Everything loaded properly, then from iTunes did a restore from backup, selected the one I wanted and it still took me to the same screen with 3 options of restore. I chose the start up as new phone from the actual phone and after all the syncing was completed, my phone is back in working order. -
hey guys i got a problem connecting with itunes always giving me ox80090318 if u know the answer please let me know thx
Hello Makiaveli,
It sounds like you are getting this error code when you are trying to access the iTunes Store.
I found this article with this error listed in the symptoms section, for you that should help troubleshoot the issue named:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Resolution
The cause for these issues is a program that monitors the Winsock protocol for Windows conflicting with Apple software. These programs usually use a Layered Service Provider (LSP) that can help identify the particular program installed. The programs that monitor this protocol have a variety of purposes, including security software, content filtering, and optimization of network traffic.
To find the LSP:
Download Autoruns for Windows from Microsoft
Look for Autoruns.ZIP and open the compressed folder.
After reviewing the contents and the license, drag autoruns.exe to the desktop.
Open Autoruns.
Click on the tab that says Winsock Providers.
A list of items should appear. A column showing the publisher should be available.
For items other than Bonjour, which is from Apple, check with the publisher for updates to resolve the conflict between their software and Apple software.
If the publisher is unfamiliar to you, you may be able to use the table below to find out more information about the origin of the modifications to Windows.
Some of the publishers and programs that are known to have versions with a conflict are listed below:
Product or Publisher
LSP Name
Bigfoot Networks / Killer Gaming
BfLLR over [MSAFD Tcpip [TCP/IPv6]]
Bsecure
Bsecure over [MSAFD Tcpip [TCP/IP]]
Bullguard
BGLsp over [MSAFD Tcpip [TCP/IP]]
Bytemobile, Inc.
BMI over [MSAFD Tcpip [TCP/IP]]
CA / Total Defense Internet Security
LAYERED_PROVIDER over [MSAFD Tcpip [TCP/IPv6]]
ContentWatch / Net Nanny
CWALSPSYS CWALSP MSAFD Tcpip [TCP/IP]
Covenant Eyes
Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
Dr. Web
DrWebSP.4 over [MSAFD Tcpip [TCP/IP]]
Earthlink Total Access
PropelLSP over [MSAFD Tcpip [TCP/IP]]
Eset
NOD32 protected [MSAFD Tcpip [TCP/IP]]
Fourelle Venturi
VENTURI_TP [MSAFD Tcpip [TCP/IP]]
FoxyProxy
FoxyProxy Service Provider over [MSAFD Tcpip [TCP/IP]]
Hide My IP / My Privacy Tools
My Privacy Tools - LSP over [MSAFD Tcpip [TCP/IP]]
MegaUpload / MegaKey
msadmid over [MSAFD Tcpip [TCP/IP]]
Netintelligence
NIHLSP over [MSAFD Tcpip [TCP/IP]]
Netscape Internet Service
SlipStream LSP over [MSAFD Tcpip [TCP/IP]]
Netsweeper
Liger over [MSAFD Tcpip [TCP/IP]]
Norman/Norman Security Suite
NLF over [MSAFD Tcpip [TCP/IP]]
Panda AntiVirus
PAV_LAYERED over [MSAFD Tcpip [TCP/IP]]
PC Tools / Spyware Doctor
PCTOOLS over [MSAFD Tcpip [TCP/IP]]
PureSight Internet Content Filter
Winsock over MSAFD Tcpip [TCP/IP]
Ratajik Software StationRipper
AVSDA over [MSAFD-Tcpip [TCP/IP]
Safe Eyes / McAfee Family Protection
Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
Sendori
SendoriLSP over [MSAFD Tcpip [TCP/IP]]
SpeedBit Video Accelerator
SBLSP over [MSAFD Tcpip [TCP/IP]]
TellyAbroad
EasyHideIP over [MSAFD Tcpip [TCP/IP]]
Trend Micro
Trend Micro LSP over [MSAFD Tcpip [TCP/IP]]
VMWare
VMCI sockets DGRAM
Wave / Embassy Trust Suite
Wave Systems Kerberos LSP over [MSAFD Tcpip [TCP/IP]]
XFire
Xfire_LSP MSAFD Tcpip [TCP/IP]
Once you've identified the third-party software that installed the LSP, you should check for updates. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information.
Bytemobile is usually associated with cellular data connection software. You may want to check if your provider has instructions to disable or uninstall that portion of the software, such as these instructions from AT&T.
Note: If unsure on the origin of your LSP, you may try to locate vendor information to determine which software is responsible for the non-default value here.
Thank you for using Apple Support Communities.
Cheers,
SterlingD
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