IPhone/iPad is not syncing Exchange ActiveSync Contacts

We had an issue with our mail server about a week ago which caused emails to be queued. After the problem was resolved we had one employee who had trouble receiving emails on a iPhone and iPad. The employee is able to log in to their OWA account and send/receive emails. Since then we deleted the phone and iPad out of the OWA account. When the devices were re-enrolled and the account information was pushed to both devices the person was able to view their emails, all calendar events, but no contacts. When they are using their laptop or logged in on OWA they are able to see all contacts. I have tried going to Settings -> General -> Erasing All Content and Settings, Reset All Settings, and Reset Network Settings. After the account was pushed to the iPad I turned off/on sync for contacts to re-sync. Still no contacts populated. If you add a contact to the iPad it will not add to their Exchange account. Lastly, I put their account on two different iPads, both times I was able to successfully see their mail, contacts, and calendar. Any help would be greatly appreciated.

if your phone is that bad off that it is "acting up severely," I'd try a reset, restore, recover and if those didn't work, go visit my local genius bar so it won't "act up severely" any more

Similar Messages

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  • Why is my iPad calander not synced with my iPhone?

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    <Edited by Moderator>
    Thanks!

    Do all Lessons as described by you - dont sync.
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    Just upgraded from the 3's to the 5's for 2 phones. One phone activated without a problem but the second one has nothing but problems!
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