IPhone/iPod Touch not recognized by PC running Win7/64

How come my older PC running windows 7 (64bit) stopped recognizing my iPhone and iPod Touch running ios 6.1.4 when I connect to a USB port? How can I fix this?  Also wonder why the wireless sync does not seem to function.

Sure enough, a second cable works just fine! Is this a common problem  The "broken" cable still charges but apparently has a USB comm problem.  Is this a design weakness in the cable? To my knowledge it has not been mistreated.

Similar Messages

  • Ipod touch not recognized by itunes nor windows

    ipod touch not recognized by itunes nor windows, have proceeded through support suggestions with no success in correcting. thoughts?
    working with itunes on a Windows PC operating XP. In same session I can plug in iPhone which is readily recognized and all aspects of syncing work. ipod touch does not.

    Hi,
    Have you seen this link...
    Device Not Recognised
    For PC
    http://support.apple.com/kb/TS1538
    http://www.apple.com/support/itunes/devices/

  • IPod Touch not recognized by my computer/iTunes

    iPod Touch not recognized by my computer.  Tried lap top and desk top.  USB ports are fine.  Re-booted.  Have the latest iTunes.  Tried original sync cable and generic. Any ideas of what the cause could be?

    See Here
    http://support.apple.com/kb/TS1538
    And Here
    iPhone, iPad, or iPod touch not appearing in iTunes

  • My iPod touch not recognized by Windows XP Serv.3?

    What can I do that my iPod touch is recognized by Windows XP Service Pack 3 ?

    Start here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • IPod Touch not recognized by ITunes, but IPhone is. What can cause only one device to not be recognized?

    I have tried reinstalling ITunes and resetting my IPod Touch. The computer recognizes the IPod Touch as a connected device, but ITunes doesn't. However, ITunes will recognize other devices that I plug in with the same usb cord. ITunes diagonistics only says that no device is plugged in whenever the IPod Touch is plugged in. What can cause this combination of problems, and how could I get around it?

    If you have iTunes 11 on the computer and are using the same cable that works with the iPhone then:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Try on another computer
    - Make an appointment at the Genius Bar of an Apple store since it appears you have a hardware preoblem
    Apple Retail Store - Genius Bar      

  • Ipod Touch Not Recognized By PC or iTunes?

    I need help with my iPod touch!  I've attempted this on three different computers ( one running XP, one running Vista, and one running 7)  The computer doesn't recognize the iPod at all when its plugged in ( not even the "tone" that tells you something is connected) and it does not show up in iTunes.  I've run through every troubleshooting option on the apple support page ( uninstall/reinstall iTunes, checked for third party software, made sure the mobile device driver is working) and I just bought a brand new USB cord to make sure that it wasn't that.  Nothing.  It isn't showing that its charging (not the green battery charge symbol), but when the battery dies it will charge enough to turn it on and give me about 15% of battery life.  I'm really stumped -- I've only had this for about 18 months and already had to send it back to Apple twice for service/replacement.  Is there anything else I can do short of paying Apple to fix it AGAIN?

    Start here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • TS1538 iPod touch not recognized by iTunes, Windows only recognizes it as a camera.

    So I've been having trouble with my iPod Touch and iTunes lately. First, the registry settings for the iTunes drivers message kept popping up whenever I opened my iTunes, prompting me to uninstall and reinstall iTunes at least a dozen times. After solving that problem, Windows has been able to recognize my iPod, but only as a camera and not as an iPod, preventing me from updating my music. I've tried different USB cords in different ports, but to no avail. My iPod is recognized on other computers as an iPod. I've followed the Apple resolutions but it still hasn't fixed my problem.

    I've removed and reinstalled it many times and each time I do it, I always get the registry errors and the failure to download the driver, but I resolved those. Here are the diagnostic test results:
    Microsoft Windows 7 x64 Enterprise Edition Service Pack 1 (Build 7601)
    Dell Inc. Latitude E6420
    iTunes 10.7.0.21
    QuickTime not available
    FairPlay 2.2.19
    Apple Application Support 2.2.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.0.59
    Apple Mobile Device Driver 1.62.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0037AD1C0B32F488
    Current user is not an administrator.
    The current local date and time is 2012-10-18 23:27:22.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA NVS 4200M
    NVIDIA, NVIDIA NVS 4200M 
    Intel Corporation, Intel(R) HD Graphics Family
      **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 402b54354b3f516c39910319e576c16f
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {DCE3E6DC-B947-42F7-AB5F-DEFB8CB5F790}
    Description:          DW1530 Wireless-N WLAN Half-Mini Card
    IP Address:          172.16.31.106
    Subnet Mask:          255.255.255.0
    Default Gateway:          172.16.31.1
    DHCP Enabled:          Yes
    DHCP Server:          172.16.31.1
    Lease Obtained:          Thu Oct 18 23:21:20 2012
    Lease Expires:          Fri Oct 19 23:21:20 2012
    DNS Servers:          192.168.2.1
                        209.18.47.61
                        209.18.47.62
    Adapter Name:          {7F6C6736-F6C8-4403-93C0-115F1EB3CD68}
    Description:          Intel(R) 82579LM Gigabit Network Connection
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 16:00:00 1969
    Lease Expires:          Wed Dec 31 16:00:00 1969
    DNS Servers:
    Active Connection:          LAN Connection
    Connected:          Yes
    Online:                    Yes
    Using Modem:          No
    Using LAN:          Yes
    Using Proxy:          No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2012-10-18 23:17:12.
    **** Device Connectivity Tests ****
    iPodService 10.7.0.21 (x64) is currently running.
    iTunesHelper 10.7.0.21 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26.  Device is working properly.
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPod touch (3rd generation) running firmware version 3.1.2
    Serial Number:          9C9432CB6K2
    iPhone 4 (GSM) running firmware version 4.3.5
    Serial Number:          840338DAA4S
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.

  • Ipod touch not recognized by computer or ITunes

    Ipod touch is not recognized by computer or Itunes. Tried it on Windows XP OS and also Windows 7. Error message OxE8000068, unknown error, appears. Thanks for any help!

    Try here:
    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

  • 1st Generation Ipod Touch not recognized by Itunes 10.3

    Just updated Itunes on my PC to the most recent version.  My 1st generation Ipod Touch is not recognized now.  I get an error message 0xE800000A.  Looking for suggestions.  Thanks!

    Try here:
    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

  • Ipod touch not recognized by windows or itunes by one laptop fine on any other laptop

    I have a laptop that runs windows 7, my ipod classic and nano all get recognized by computer and itunes.  When I plug in my ipod touch, it isn't recognized by either, but when I plug it into another computer or laptop running windows 7, it is recognized.  I have run all the recommended steps, reinstalled itunes several times, why won't this work?

    Did you try everything here:
    iOS: Device not recognized in iTunes for Windows
    Did you remove and reinstall ALL Apple software using:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • Ipod touch not recognized by itunes in windows 8

    Hi, I have an ipod touch. It has been working well along windows 8 all this while until 1 week ago, itunes can no longer detect the ipod touch. Funnily, when I tried connecting it other computers using Windows 7, it could be detected. I have already tried almost everything such as uninstalling and reinstalling itunes, AMDS restart. What else can I do? I really need to sync some songs into my ipod touch for a run this weekend. Please help!

    Did you do everything here:
    iOS: Device not recognized in iTunes for Windows
    Including
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

  • IPod Touch not recognized since upgrading iTunes to version 11.1.4

    After upgrading from iTunes version 11.1.3.64 to version 11.1.4.64, my iPod Touch will no longer be recognized in iTunes (but is recognized by my computer - can view drive). I've restarted the Apple Mobile Device Service and the iPod Service with no luck. I've also tried a system restore but the restore point was not early enough (was post iTunes upgrade). How do I revert back to the previous version of iTunes? I have Windows 8. Thanks.

    Hey BobDLT,
    Thanks for the question, and great troubleshooting so far. The following article outlines some great troubleshooting steps for this issue. While you may have already attempted some of these steps, I see that there are some that have not yet been attempted. It might be a good idea to run through the entire article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Thanks,
    Matt M.

  • 3rd generation iPod Touch not recognized by Mac & iTunes!

    My 3rd generation ipod touch is not recognized on iTunes but is recognized when I plug it into a different computer. I've tried reinstalling iTunes numerous times and have referred to other online tutorials. With no success, my iPod will still not show up on my Macbook, and I've never experienced a problem like this before with either device. My mac and itunes still recognize my iPhone so I don't know why they would recognize one device but no the other. Solutions?
    Any feedback will help greatly. Thanks.

    It should work fine.  I have a 1st gen shuffle, and it still works...
    If you are updating to iTunes 11.x for the first time, iTunes may hide the sidebar initially, which is where the shuffle appears.
    If the iTunes sidebar (along left side of window) is not visible, from the iTunes menu bar, under View, select Show Sidebar.  In the sidebar, the shuffle should appear under DEVICES.

  • Ipod touch not recognized by itunes

    After installing the recent update for itunes I believe it is 11.0.1, my ipod touch no longer is detected by itunes. It is not listed under the devices. It is recognized by my computer but not my itunes. When I plug it in a screen on the ipod pops up asking if I trust this computer I hit trust and nothing happens. I can't sync it via wi-fi either. I have tried reinstalling Itunes and restarting my computer and none of that has worked.

    It is iTunes 11.1.4
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or               
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests

  • IPod touch not recognized by PC

    Trying to get my iPod touch to be recognized by my PC..  Tried different cables--they all charge the iPod touch but for some reason it will not show up in the main screen as a device.   Only occurred recently...

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

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