IPhone is disabled - I don't know my "Find My iPhone" passcode
Hello all! I need help with my iPhone. It has been disabled by the "Find My iPhone" app. I'm not certain about how this happened, but it happened while my 4-year-old son and I were using my iPhone's "Find my iPhone" feature to try to locate my son's iPod Touch. While I was out of the room retrieving my son's iPod Touch, he was playing around with my iPhone. When I re-entered the bedroom, my son was typing random numbers into the Passcode entry boxes. By the time I got the iPhone out of his hands, he had apparently successfully completed the process of setting up the Remote Lock feature on my iPhone. Given the fact that he had no idea what he was doing while he was doing it, he was unable to remember which numbers he had entered, and all he could say was that he thought he had been unsuccessful in doing whatever it was that he was attempting to do.
After I tried and failed to guess the right passcode several times over the course of a couple of hours, my phone was disabled. When I turn it on, it says to connect the iPhone to iTunes on my MacBook Pro. I've done that. In fact, the iPhone is still plugged into a USB port on my laptop. But when I log in to iTunes, nothing happens. My phone remains disabled (except for the ability to dial 911), and I have no idea what I'm supposed to do to unlock and/or restore the backed up data onto my iPhone. My most recent iCloud backup was yesterday.
Can anyone tell me what to do to unlock my phone?
Thank you!!
Does the iPhone appear under DEVICES in iTunes?
See if this article helps:
http://support.apple.com/kb/HT1808
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Account Disabled - Horrible support, don't know what to do
So after spending several hundred dollars over the course of being an apple fan, my account was disabled on itunes. I don't know why.. I called only to be laughed at by a guy named Anthony who said just log out and log back in.. not a very helpful guy. Then I called again, and a lady said there is no voice support for itunes issues!! What the heck? So I emailed, and have been waiting, why is this happening to someone who spent so much money on apples products? I have a iMac, 2 x appletvs, 2 x iphones, ipod, mac mini, you name it I have it.. and apple has turned there back on me.
I have definitely lost my hope in apple, and even more so as a stockholder.
Disappointed, and angry
Mohttp://support.apple.com/kb/TS2446
I don't think that the number of products that you purchase affects the level of service. Hopefully Apple would extend the same services to all Apple customers.
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Am I able to unlock my disabled phone if I don't know the passcode?
Am I able to unblock my disabled phone if I don't know the passcode?
If you have disabled your iPhone you will have to reset it to factory settings, and then restore your latest backup. If you haven't backed up your iPhone recently make sure to do so by connecting it to iTunes.
More details here: Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support -
My Ipod says disabld please connect to Itunes. I have connected but now I don't know what to do from here? I can't even unlock my phone.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
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You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
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See this
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