Iphone is stuck on a black screen that says to connect it to itunes

I wanted to update the ios on my iphone yesterday- biggest mistake ever. FOr hours it was stuck with the word searching on the top lest hand were the carrier name should be. At night I finally got the time to connect the **** phone to wifi and tried to update the idiot software again while the phone was charging. Woke up and the phone was on a black screen that asked me to connect the phone to itunes, so i did. Now it tells me to update it through itunes or it will restore the phone to factory settings which is something that I absolutely can not do because itunes has not let me back up my phone for over more that half a year.

Your iPhone is in recovery mode and any data that was not backed up is already gone. You have no choice but to restore the phone and restore from your last backup.
~Lyssa

Similar Messages

  • My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode

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    Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
    Resolve specific iTunes update and restore errors

  • HT4623 My iPad 2 is stuck on a black screen that has the iTunes symbol and a charger that I'm guessing means "plug into iTunes". I did so and then waited four hours to download something. And now it is saying that its going to update my iPad but it isn't

    I clicked the button in my setting thatz is saying "software update iOS 6.1.2. It turned off and now My iPad 2 is stuck on a black screen that has the iTunes symbol and a charger that I'm guessing means "plug into iTunes". I did so and then waited four hours to download something. And now it is saying that its going to update my iPad but it isn't working. I tried to "update" twice. I am VERY ANNOYED beczuse the last time i updated it, it just turned off and i didnt have ot plug it in or anything. WHY IS IT DOING THIS.....?????? My ipad will not turn on or anything. Help me FIX THIS!!!

    hi Kinney. last hour, i update my ipad 2, then im having the same problems as u. im also hoping people can solve this issue.

  • I have put Netflix on my Macbook Pro but Silverlight will not run. I receive a black screen that says "player error." Does anyone have a solution for this. Netflix support is not so hot.

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    Try running Safari in 32 bit mode.  In get info box for Safari,
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    I had thought MS had fixed this, but may not have.

  • I keep getting a black screen that says hold down the restart button

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    Hi, David. Welcome to the Discussions.
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    Dr. Smoke
    Author: Troubleshooting Mac® OS X
    Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
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  • Black screen, that says USB set up error

    Any help please .
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    M . from a rainy Barcelona

    martin:
    Sounds like you may have a bad RAM module. Download and run Rember-Memory Test and post back with results.
    cornelius

  • Hey i have an ipod touch 5gen ,it has stopped responding and is showing a blank black screen.when ever i connect it to itunes it gives a sound of the connection. what am i suppose to do?(ios7)

    hey i have an ipod touch 5gen ,it has stopped responding and is showing a blank black screen.when ever i connect it to itunes it gives a sound of the connection. what am i suppose to do?(ios7)

    Try:                           
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • My iPad works perfectly except when trying to update apps.  Then I get a message that says "Cannot connect to the iTunes store."

    My iPad works perfectly except when trying to update apps.  Then I get a message that says "Cannot connect to the iTunes store."

    Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
    If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying

  • HT201407 my iphone 3gs is showing a usb sing that i should connect to my itune

    my iphone 3gs is showing a usb sing that i should connect to my itune

    sounds like your phone needs to be restored with itunes, what where you doing before this started happening

  • IPhone 3GS stuck in a black screen with a cable and the iTunes logo in it. Extra bonus: error 1656.

    So, I got this problem with the black screen with a cable and the iTunes logo in it. I tried restoring it, but in the middle of the process, the iPhone turns off (and it is still connected to the computer) and I get an error message (1656). I already tryed the solution that I have to find the "hosts" file, but there's no "gs.apple.com" line to be deleted.
    What do I do?

    I tried to do this at least 4 times! the iTunes is running the restore but at the end he's failed.. he say there is an error ! I think number -1.

  • Iphone 5 stuck at a black screen.. Siri works but cant shut down with power button

    I was on instagram and it froze I hit the power button to put it to "sleep" and I tried to open it back up and its been stuck at a dark screen. I tried holding the power button in order to reset and nothing happens.. When I press the home button siri turns on but I can't get anywhere with that either.. Help please!!

    Hold down the home/sleep button together until you see the apple logo and then release.

  • My iPhone is stuck at a black screen can you fix it ?

    can you fix my phone when is stuck at a black screen

    Hold the HOME and SLEEP buttons at the same time until an Apple logo appears (10-15 seconds).

  • PLEASE HELP! My iPod is stuck on a black screen but everytime I restore it through iTunes the screen comes back for a short period of time!

    I own an iPod Touch 4g 8gb. Ever since Wednesday August 12th 2012, the screen has had a problem -- it is black. Pitch black. I can tell that it still works -- by sliding my finger down to unlock it I can still hear the lock sounds. My online research told me to reset it and put it in DFU Mode -- but that didn't work. So I connect it to iTunes and restore it to iTunes and after the restoration, the screen comes back -- for a few miniutes. I did this twice and the second time was longer than the first. I have not adjusted any settings that could have anything to do with this.
    So... What to do here? Can someone explain exactly what the problem and it's recovery-processes are?

    I'm not a fan of DFU mode because I've never seen it recommended by Apple.
    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • My iphone is stuck on the black screen with the apple, it will not turn on all the way! i tryed turning it off and it will not turn of so i tryed resetting it and that still didnt work. please help me!!!!????

    the night be for the time was also off.

    I tried to do this at least 4 times! the iTunes is running the restore but at the end he's failed.. he say there is an error ! I think number -1.

  • Iphone 4 stuck on a black screen not recognized by computer

    So bassically my other Iphone 4 is now stuck in a powered on state between the bootloader (apple logo) and the powered off state. my computers(win xp through win 8.1) all say unrecognized USB device and i checked its not the cable using another iphone.... the iphone is completely unresponsive (nothing happens when it is plugged in the wall or computer, holding home and power does nothing, itunes won't recognize it, vibrations don't work either and if i try calling my iphone after around 3-5 seconds the other iphone i use to call my iphone just says call ended...) please try and help me! this happened after letting it charge from around 9% battery for around 3 hours and when i unplugged it, it was kind of hot to the touch, but that has been happening for a while now due to one of the pins on the charging port being pushed back onto the metal part and causing current to flow through the metal housing of the phone(the antenna i think?) but i never cared about it since i dont really need the antenna so much....
    P.S. if i can get it to get into DFU mode it would be great since i made a program a while back for IOS 4.2.1 and IOS 5 to access the filesystem in DFU mode.... i really need my data but even recovery mode would be fine if i can get the phone working again! PLEASE HELP ME!

    Your iPhone is in recovery mode and any data that was not backed up is already gone. You have no choice but to restore the phone and restore from your last backup.
    ~Lyssa

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