IPhone iTunes purchase error code

Attempting to purchase or update from iTunes, receiving error:  "Could not sign in: an unknown error has occurred", error 5002?

See troubleshooting steps for error 5002 here: http://support.apple.com/kb/TS3297.  There's also a thread on this here that may help: https://discussions.apple.com/thread/4030601?start=0&tstart=0.

Similar Messages

  • Help, my iphone is in recovery mode, and itunes shows error code 1

    help me, please. my iphone 4 is stuck in recovery mode, and when trying to restore, itunes shows " error code 1, an unknown error occurred"
    please help!!!

    me to ;/
    [23:05:36.0982] [nand_part_core:INF@2289] first 2 pages of boot blocks written with copies of partition table
    [23:05:36.0982] [nand_part_core:INF@3169] next 98 pages of boot blocks written with LLB image of size 150080 bytes
    [23:05:36.0982] [nand_part_core:INF@3172] final 156 pages of boot blocks written with random data in full page format
    [23:05:36.0982] entering update_gas_gauge
    [23:05:36.0982] entering update_ir_mcu
    [23:05:36.0982] looking for mcu nub...no entry from path!
    [23:05:36.0982] TiSerialFlasher not supported on this platform. Exiting.
    [23:05:36.0982] entering update_baseband
    [23:05:36.0982] update_baseband: registering for progress notifications
    [23:05:36.0982] create_baseband_update_options: Got imeisv: 16
    [23:05:36.0982] baseband updater options = <CFBasicHash 0x17533030 [0x59b710]>{type = mutable dict, count = 7,
    [23:05:36.0982] entries =>
    [23:05:36.0982]     0 : <CFString 0xcf1e38 [0x59b710]>{contents = "SystemRoot"} = <CFString 0x1761cb70 [0x59b710]>{contents = "/mnt1"}
    [23:05:36.0982]     5 : <CFString 0xcf1dc8 [0x59b710]>{contents = "DisallowFusiing"} = <CFBoolean 0x59b910 [0x59b710]>{value = true}
    [23:05:36.0982]     6 : <CFString 0xcf1f48 [0x59b710]>{contents = "autoSetupEnv"} = <CFBoolean 0x59b918 [0x59b710]>{value = false}
    [23:05:36.0982]     7 : <CFString 0xcf1e48 [0x59b710]>{contents = "DataRoot"} = <CFString 0x1761e8e0 [0x59b710]>{contents = "/mnt2"}
    [23:05:36.0982]     8 : <CFString 0xcf1d98 [0x59b710]>{contents = "forceUpdate"} = <CFBoolean 0x59b910 [0x59b710]>{value = true}
    [23:05:36.0982]     9 : <CFString 0xcf1f58 [0x59b710]>{contents = "disablePing"} = <CFBoolean 0x59b910 [0x59b710]>{value = true}
    [23:05:36.0982]     10 : <CFString 0xcf1eb8 [0x59b710]>{contents = "IMEISwVersion"} = <CFNumber 0x17533010 [0x59b710]>{value = +16, type = kCFNumberSInt32Type}
    [23:05:36.0982] }
    [23:05:36.0982] update_baseband: querying baseband info
    [23:05:36.0982] bbupdater: BEGIN: Querying info at stage first
    [23:05:36.0982] bbupdater:     BEGIN: Preparing first stage
    [23:05:36.0982] bbupdater:         Requested boot mode:  kBBUBootModeNone
    [23:05:36.0982] bbupdater:         Creating transport, attempts remaining 5...bbupdater:         FAILED(kBBUReturnIOError)
    [23:05:36.0982] bbupdater:         powercycling modem
    [23:05:36.0982] bbupdater:         Creating transport, attempts remaining 4...bbupdater:         FAILED(kBBUReturnIOError)
    [23:05:36.0982] bbupdater:         powercycling modem
    [23:05:36.0982] bbupdater:         Creating transport, attempts remaining 3...bbupdater:         FAILED(kBBUReturnIOError)
    [23:05:36.0982] bbupdater:         powercycling modem
    [23:05:36.0982] bbupdater:         Creating transport, attempts remaining 2...bbupdater:         FAILED(kBBUReturnIOError)
    [23:05:36.0982] bbupdater:         powercycling modem
    [23:05:36.0982] bbupdater:         Creating transport, attempts remaining 1...bbupdater:         FAILED(kBBUReturnIOError)
    [23:05:36.0982] bbupdater:         powercycling modem
    [23:05:36.0982] bbupdater:         Creating transport, attempts remaining 0...bbupdater:         FAILED(kBBUReturnIOError)
    [23:05:36.0982] bbupdater:     END(kBBUReturnIOError): Preparing first stage
    [23:05:36.0982] bbupdater: END(kBBUReturnIOError): Querying info at stage first
    [23:05:36.0982] send_bbupdate_status: sending baseband update status to host
    [23:05:36.0982] update_baseband: calling CFNotificationCenterRemoveEveryObserver
    [23:05:36.0982] update_baseband: bbupdater error: The operation couldn\U2019t be completed. (BBUpdater error 3 - Failed creating a communication transport to baseband.)
    [23:05:36.0982] 0: RamrodErrorDomain/3ec: update_baseband: failed querying baseband info
    [23:05:36.0982] 1: BBUpdater/3: Failed creating a communication transport to baseband.
    [23:05:36.0982] unable to convert ramrod error 1004
    [23:05:36.0982] restore failed with CFError:
    [23:05:36.0982] 0: AMRestoreErrorDomain/ffffffff: failed to update device firmware
    [23:05:36.0982] 1: AMRestoreErrorDomain/ffffffff: ramrod firmware update failed
    [23:05:36.0982] 2: RamrodErrorDomain/3ec: update_baseband: failed querying baseband info
    [23:05:36.0982] 3: BBUpdater/3: Failed creating a communication transport to baseband.
    [23:05:36.0982] waiting for host to acknowledge final status received...
    [23:05:36.0982] void AppleUSBDeviceMuxXXXXXXXXXXXXXXXXXXX(mbuf_t) received reset, closing 0x97b1e4d0
    [23:05:36.0982] recv(12, 4) failed: connection closed
    [23:05:36.0982] unable to read message size: -1
    [23:05:36.0982] received NULL message from host, expected final status
    [23:05:36.0982] attempting to dump restore log
    [23:05:36.0982] writing log file: /mnt1/restore.log

  • ITunes gives error code -54 when sync with my iphone 5

    iTunes gives error code (-54) when i try to sync with my iphone5

    I am having the same issue. Since updating to iTunes 11 my iPhone 5 will no longer wirelessly sync. I am operating the latest version of Mountain Lion on a two month old Macbook Pro. When I plug in the USB I go through the steps of making sure the box is clicked to Wireslly sync, but after a few minutes of un-plugging the cord my phone dissapears from my devices. It tries to locate it, but cannot.
    Furthermore, when I launched iTunes 11 for the first time my phone was synced, but since I accidenttly hit the eject button in the top right, this button has yet to come back. Even when the iPhone is linked via USB. Am I Crazy, stupid, or is this a bug?
    BTW, how did MrTrav15 have this problem on 10/17 a month-and-a-half before the launching of iTunes 11?

  • Cannot restore my brand new iphone 4s ,got stuck in DFU mode and itunes shows error code (-1) please help?

    Cannot restore my brand new iphone 4s ,got stuck in DFU mode and itunes shows error code (-1) please help?
    repeatedly tried from diffierent computers and the same error code pops up (error -1)

    That's a hardware problem which will require a trip to the Apple store for evaluation, unless your phone has been jailbroken, then it's a corrupt hosts file (and we can't help you with that here as it is against the forum's terms of use).

  • Iphone 4s not offering upgrade to OS8 via iphone or Itunes, no error codes, it simply says that iOS 7.1.2 is up to date

    OS8 via iphone or Itunes, no error codes, it simply says that iOS 7.1.2 is up to date. I have reinstalled the current iOS to ensure that there was not a glitch but no result

    Yep latest edition of iTunes and serial number of phone is 5K*****A4S model MC603B\A .... I looked at serial number and presumed the 4s at end suggested that it was a 4s??
    <Personal Information Edited by Host>

  • Hi, my iphone 5 will not restore through iTunes.  Error codes 2001 and 2006 appear.  Please help.

    Hi,
    My iPhone5 will not restore through iTunes.  Error code 2001 appears and once I received error code 2006.  Please help?

    Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
    If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.

  • Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?

    Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?

    Try the troubleshooting for that error code on this page : iTunes: Advanced iTunes Store troubleshooting - Apple Support (search for '8003' on the page, it's just below half-way down)

  • ITune Store error code 4002

    What is iTune Store error code 4002 and how can I fix what ever it is? This error comes up every time I start up iTunes on my  Apple computer.

    Are you an iTunes Match subscriber ? If you are then this seems to have fixed it for a number of people : Re: iTunes Match Error 4002 - Can't Connect (or the reply a couple of posts below it)

  • HT201210 iPhone 3G restoring error code "1015"

    I am getting the error code "1015" and this webpage is not helping me AT ALL.  Any help? I get the code when trying to restore my iPhone 3G.

    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • Still getting itunes match error code 4001

    Still getting itunes match error code 4001. Have tried the a/lt/option delete to trick, have reinstalled, etc. Nothing works. Anyone know of a fix?

    iTunes Match get error -3231 - https://discussions.apple.com/message/22682187 - read all posts, not just the "solved" one.

  • Has anyone had an iTunes sync Error code 554?

    Has anyone had an iTunes sync Error code 554?

    On the Windows version of iTunes, error -54 means a general IO error occurred that can be caused by many different things: a file is corrupt, a file is locked, or an .m4a file could not be converted to a lower bit rate.
    iTunes Library cannot be saved (Error -54) - https://discussions.apple.com/thread/1912814
    Unknown error (-54) while syncing ipod - https://discussions.apple.com/thread/1082953 - problem was locked files
    Why does iTunes keep showing a -54 error when I sync my iPad? - https://discussions.apple.com/thread/3727114
    Error -54 possibly related to Touch Copy - https://discussions.apple.com/thread/3727114 - cleared by deleting preferences on iPad.

  • How to restore iPhone 3gs with error code 1015 ??

    How to restore iPhone 3gs with error code 1015 ??

    The only advice we can give is to try and put it into DFU mode and restore. If that doesn't fix it, buy a new phone.
    There is a reason that Jailbreaking isn't supported. You have just been kicked in the donkey by it.

  • ITunes Match - Error Code 4010 , can't upload any songs to iCloud Server

    iTunes Match - Error Code 4010 ,
    Hello, I have already paid for the new iCloud Service - "iTunes Match" in HongKong area.
    However, it continue show "Error 4010" in my "iTunes Match" of MacAir and WinXP, I can't upload any songs to Cloud Server even it was works for uploading 20 songs in first day, it can't work anymore.
    Registered at: 2012-07-07 morning
    Error Happen at: 2012-07-07 afternoon TO (until now, 2012-07-09 morning)

    my bad.. Router Wifi problems..
    Uploading works just fine!

  • Itunes store error code 1009

    hello all today i cannot purchase anything from the itunes store because of the error code 1009?!!
    I buy from 2 country itunes store using credit cards from those countries in two different accounts one US and United Arab Emirates and both are not working?!!
    I have the latest iphone and itunes versions!!

    Take a look at these pages:
     http://iphone.cazisoft.com/2008/itunes-error-code-1009-updated
    http://forums.macrumors.com/archive/index.php/t-518535.html
    If none of this helped, you could try contacting Apple: http://www.apple.com/support/itunes/store/browser/

  • Error while downloading iphone firmware update (error code -3254)

    Hey guys,
    I am using the German versions of iTunes and the iPhone. When I connect the iPhone to my machine, iTunes starts up and proceeds to inform me that a new firmware update is available. After the license agreement is confirmed, nothing seems to happen for a few sceonds. Then, an error message pops up which tells me that "an unknown error has occured". The error code is -3254.
    I searched Google and these forums for variations of this problem, but couldn't find anything suitable. The error code is not mentioned anywhere.
    My iTunes version is 7.6.1.9 (running on Windows XP)
    My iPhone has firmware version 1.1.3 (failed while upgrading to version 1.1.4)
    I found out that similar errors can be caused by firewall misconfigurations, but the built-in iTunes diagnosis tool didn't report any connection problems (I also temporarily opened all of my router UDP ports, didn't help at all).
    Any help would be appreciated.

    I'm having the same problem. The download finishes and then it says an unknown error occurred. It says it has something to do with my network connection, but I don't think that's the problem.
    Did you find a solution yet?
    I tried to reinstall iTunes but it didn't work.

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