IPhone keeps saying connect to iTunes but won't restore what should I do?
I bought a 5C and it was working fine, but needed an update and had the person I bought the phone off had their iCloud still on. I asked them for the password but as he didn't know me he said he didn't trust me so I looked online and it said to force it to restore I should put it in DFU mode then plug it in to iTunes and it will restore. Now it just displays a iTunes logo (in red) and a lightning cable and arrow. Basically telling me to plug the phone into iTunes but i do and it won't restore, i try to restore it and it says error 1, 3,18 or 2006. SOMEONE PLEASE HELP! What should I do?
Hello jxshurobinson,
I'm sorry to hear you are having issues with your iPhone. If you are having issues restoring your iPhone and are just seeing the Connect to iTunes screen, you may find the following articles helpful:
Resolve iOS update and restore errors in iTunes - Apple Support
Resolve iOS update and restore errors - Apple Support
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Also, from your description, it sounds like the phone may have still been Activation Locked to the previous owner's account. If that is the case, you may also find this article useful:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
Sincerely,
- Brenden
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Hello aucksy,
Thank you for using Apple Support Communities.
For more information, take a look at:
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Based on the information you have provided, it appears your iPhone needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, and express replacement service:
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