IPhone locked with an image of USB port and iTunes icon on the screen...  Unable to start or reset phone!!!!!!

After updating my iphone, I'm stuck with an image of a USB port and iTunes icon on my phone which I can not get rid of to reset or restart my phone.  I plug my phone into my laptop to connect to itunes and my phone does not appear in itunes!!!!  I have tried to reinstall itunes on my laptop, I have tried to reset my iphone, I have tried to stop and restart, and I have tried to stop and start apple mobile devise service on my laptop....  None have resolved the issue!!!!  Any suggestions????

If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.

Similar Messages

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    Dear users,
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    This explains it you you.
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    Fixed it!
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  • HT201412 iphone 4 only shows usb and itunes icon on the screen...can't do anything.  help??

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  • HT1551 theres only a usb cord and iTunes icon on the tv

    theres only a usb cord and itunes icon on my tv

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  • Iphone 4 froze while doing an update, usb picture and iTunes icon on screen

    tried to update on a iphone 4, however it froze and show a picture of usb port and itunes icon. how do i restore phone

    That screen signifies that the device is in recovery mode. See this support document for instructions on what to do to restore the phone. http://support.apple.com/kb/HT1808

  • HT201210 once again my iphone not working. i have a usb sign pointing to an itune icon on the screen. this is been on for over 24 hours. tried to restore but keeps coming up with era can anyone help please

    once again my iphone not working. i have a usb sign pointing to an itune icon on the screen. this is been on for over 24 hours. tried to restore but keeps coming up with era can anyone help please

    What is the error that is occurring?  We are not mind readers.

  • HT201210 i bought a iphone 3g from market yesterday and the phone is showing a usb an also itunes logo on the screen, the ive tryed restore and update, but once this has finished it gives me erra code (1015) can anybody help me plz

    i bought a iphone 3g from market yesterday and the phone is showing a usb an also itunes logo on the screen, the ive tryed restore and update, but once this has finished it gives me erra code (1015) can anybody help me plz

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    http://support.apple.com/kb/TS3694#error1015.

  • HT201210 my iphone has the USB connector icon on the screen & I can't use my phone. Help?

    I triued installing the itunes update on my iphone & now it has the USB connector icon on the screen & I can't use my phone. Help?

    Can you please explain what happend and tell us exactly what you were doing before the mishap occured? Your ambigous post will not help us help you.

  • My Iphone4 has frozen while updating on itunes. Shows a itunes icon on the screen with a usb plug with arrow pointing towards itunes icon.

    My Iphone4 has frozen while updating on itunes. Shows a itunes icon on the screen with a usb plug with arrow pointing towards itunes icon.

    The exact same thing happened me the other night.
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    I need my "itunes back-up password" - which not only do i not remember setting, but any password i every used does not work!!
    Is there not hints, or way of resetting this if you do not know it?!??

  • After battery flat, usb plug and itunes icon appear and unable to restore

    last 2 weeks, my phone didn't work anymore.
    my screen turn up with usb plug and itunes icons.
    i tried to connect my phone to the computer, itunes was open.
    i pushed the offbutton on the top and i pushed the home button for 10 sec.
    then, i only pushed the home button.
    i got a message from itunes, saying that he found a phone to restore.
    i did restore, but at the end: i got following message:
    " couldn't be restored, error 28".
    i tried to restore my phone in DFU modus (like i read on forums), but it doesn't work.
    i sent my phone to the shop where i bought it, they said it is caused by my attempts to upgrade to OS to 3.1. But in fact, i never tried upgraded it. as i said, it happenned after my phone battery flat. they said the solution software will only arrive to Malaysia next year. oh my god! they gotta be kidding me!
    so i sent my phone to 3 others independent (not iphone) mobile phone service center and still waiting. now im using back my Dopod 818 phone which luckily i haven't scrap it.
    Please help me, i had enough trouble since i bought it where i wanna try the apple technology

    Iphone has a one year warranty.
    You can take it to the official service provider (you can find this on Apple's website), and if the iphone is defective, then they will replace/repair.
    Did you buy from Maxis? They appear to be the official provider there. They provide service as well.
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  • I get a no service msg and a USB connected to itunes icon on the home page. How can i get past this so i can access and unlock my phone?

    i get a no service msg and a USB connected to itunes icon on the home page. How can i get past this so i can access and unlock my phone?

    DFU Mode /  Recovery Mode / Unable to Update or Restore
    http://support.apple.com/kb/HT1808

  • IPod is not recognized by my computer's usb port and itunes

    Remove my ipod from the computer without ejecting it and now the ipod want turn on, it is not being recognized by my computer's usb port or itune.  I have reinstalled itune and still have the same problems.

    1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
    2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
    3. Check the USB cable
    4. Verify that Apple Mobile Device Support is installed
    5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
    6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job.
    7. Check for third-party software conflicts.

  • HT201210 I was doing an update on my iphone and it stopped short of getting it all the way done. Now my phone is stuck with an itunes icon on the screen, and will not allow me to do anything with it. I tried shutting it down and restarting it...same icon

    I tried to update my phone. The update didnt go all the way through, and ended up freezing the screen on my iphone with an itunes icon on it. I tried to reboot phone with no success...the icon stays on there with no other function of the phone available. Anybody know of a fix?

    Put your iphone in dfu mode by doing this. Turn your iphone off. When its off, hold home and power button together for exactly 10 seconds, then release the power button and keep holding home button for another 10 seconds. Then open up itunes on your pc and plug your iphone to your pc. Itunes should recognize your iphone in recovery mode and it will tell you to restore it. Click restore, and your iphone will restore. Remember that, if you do this you will lose everything that was on your iphone. You can restore from backup later on. Hope I helped. If you have any questions or problems with this tutarial, you can contact me personaly on my email [email protected]   . Hope I helped. Cheers

  • I did an upgrade on my iphone5 and now it's telling me to plug into a computer for iTunes, I don't have one so how do I get the USB plug in and iTunes symbol off the screen?

    I Just did an upgrade on my iphone 5. It's stuck with a USB plug in and the iTunes symbol on the screen. I don't have a computer to plug it into what should I do?

    You find a computer with iTunes on it, plug your phone in and restore it. it's in recovery mode. you don't have a choice.

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