IPhone locks up during update/sync

I have synched my prior iPhone for several months so everything was set up fine, but it no longer will allow downloads. Last week, I tried to download the update for iPhone, and it locked up. When I disconnected, the iPhone was ruined, would only accept a download, but then would not complete the download. I got a new iPhone. Now, I have reloaded from a backup, I have the latest version of iTunes, and when I tried to download the latest iPhone update FIVE hours ago, it looked like it was working, but iTunes and the phone are stuck in "Updating iPhone Software." I will have to disconnect again; I cannot stay connected indefinitely. The telephone support is not available (I don't know what their limited hours are), but when I called last Sunday with the same problem, they could only help me redownload iTunes - and that didn't fix my phone. Help!!

I just bought the iPhone and when I brought it home, my phone and computer both locked up during teh software update. I spent an hour on the phone with a very nice lady, but she couldn't help me. She transferred me to a product specialist, and through conversation, we realized that I was the problem. I had my phone plugged into a powered USB hub, and it just would not work that way. I figured that since the hub was 2.0 and was getting power from my outlet, it would be fine. Guess not... As soon as I plugged it directly into my computer USB port and reset everything, it worked fine. I think you said you were using a laptop to sync, so maybe your USB port is just not cutting it. Good luck w/ the fix.

Similar Messages

HT1414 My iPhone has crashed during a sync and now I can't restore from backup as it is asking for password to load the backup yet neither the lock code for the phone or my iTunes Password are working... I have no other password to all upon and need the r

My iPhone has crashed during a sync and now I can't restore from backup as it is asking for password to load the backup yet neither the lock code for the phone or my iTunes Password are working... I have no other password to call upon and need the restore to retrieve info onto my phone, I am a real novice to this...... please help, !!!!

If anyone else is looking for a solution to this same problem, I was able to get it working looking through several older discussions.
The solution was to use the password that I had on my iTunes account the very first time I set up the iPhone about a year ago. I changed my iTunes password about 10 months ago; but apparently, the backups continue to use the password that existed when the phone was first set up.
A couple of troubling things with this are that 1) I didn't apply a password when I did the backup this afternoon so I don't understand why it was required when I did the restore a few hours later. and 2) it makes zero sense why iTunes would not be smart enough to use the current accout password when requiring the password to restore from a backup made with no password.
I thought iTunes and Apple were smarter than that. With so many posts stating exactly the same problem, it is clear that this is bug in the software.
Best,
Craig

When iPhone locked and restored through sync with iTunes do you lose everything on the phone

When iPhone locked and restored through sync with iTunes do you lose everything on the phone

Hello Jamiem75
If you have to restore, yes everything will be erased from your iPhone. If you have a backup, you can put that backup after the restore.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Regards,
-Norm G.

TS3694 i was doing update on my apple iphone 3g 8gb during update an error ocured namely 1015. and when i was doing restoration of my previous software version once again error ocured namely 1015

i was doing update on my apple iphone 3g 8gb during update an error ocured namely 1015. and when i was doing restoration of my previous software version once again error ocured namely 1015.
and 2nd i have downloaded few free apps like face book twitter etc on my itunes but when iam installing them to my iphone its not installing i dont know why plz help me to install them thanks

Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
Maybe you phone has been jailbroken

Updated iPhone 4S and during update phone returned to factory settings

I Updated iPhone 4S and during update phone returned to factory settings

If you have a backup restore from that. read http://support.apple.com/kb/HT1766 on how to restore

IPhone locked up during io6 update

My nephews iphone4 seems to have locked up during his attempt to update to ios6. The only thing it shows is a pic of a plug going into the iTunes icon, tried plugging into a computer, nothing really happened. Turning it on and off doesn't do anything, any ideas?

Problem resolved While talking to the Apple rep he was going to have me force a restore. When I plugged the iPhone back in for about the 6th time the phone reactivated and eveything was fine. Not sure what happened but at least it's working.

IPhone locks up during the backup stage of syncing

Something from my MacBook Pro is not allowing my iPhone to backup properly during a "Sync"!
I'm on my 3rd iPhone and the same problem keeps cropping up. I sync my contacts, calendars, bookmarks, email accounts and photos and it all goes fine. However, If I disconnect the iPhone after the initial sync and reconnect it, the iPhone will FREEZE/Lockup during the Backup phase of any subsequent sync. I have two iPhones one for personal and one for work. I hadn't sync'd the work one for a while and just tried it (it was still on 1.1.1, which I left it at) and the same thing happened. Now the work iPhone won't backup either without Freezing. If I just plug in my iPhone and have auto syncing disabled. I can make a change to one of my settings for example uncheck or recheck a calendar and the sync goes fine when I click the Apply button. However, if I click the Sync button (which does a backup first), the iPhone will freeze every time.
I have tried a restore (more than once and setup as a new phone) and all is fine until I put my data back on. What could be in my contacts, photos, calendars, email accounts or bookmarks that could be causing this? Other than freezing during backup, everything else works. I also sync my media (music, videos, ringtones, podcasts) with an iMac G5 and it won't backup the iPhone either. The problem happens after a restore/setup as new and first sync even before I put media back on the iPhone from the iMac, so it's not the media. It's something from my MacBook Pro that's going onto the iPhone and not being able to be read back in during the Backup.
My setup is a MacBook Pro 15" 2.33GHz, Mac OS X 10.5.1, iTunes 7.6
iPhone 1.1.3 AND iPhone 1.1.1
IPhone connected directly to the USB 2 port on the MBP AND directly to the USB port on the iMac G5 (different cables). No hubs.
985 contacts
4 email accounts (all IMAP)
687 photos
countless bookmarks
about 6 iCals
Here's the console log:
1/21/08 11:31:00 PM 0x0-0x202202.com.apple.iTunes8364 Could not query daemon type
1/21/08 11:31:00 PM 0x0-0x202202.com.apple.iTunes8364 2008-01-21 23:31:00.193|AppleMobileBackup|13496:2953388032|SocketStreamHandler.c:_SocketLo gCallback| ERROR: SocketRecv (data): return of 0 bytes
1/21/08 11:31:00 PM 0x0-0x202202.com.apple.iTunes8364 2008-01-21 23:31:00.240|AppleMobileBackup|13496:2953388032|StreamHandler.c:_ReadFunc| ERROR: Error reading data: Can't read data
1/21/08 11:31:00 PM 0x0-0x202202.com.apple.iTunes8364 2008-01-21 23:31:00.241|AppleMobileBackup|13496:2953388032|DeviceLinkConnection.c:_DLHandl erThreadMessagePortCallback| ERROR: Could not receive message: '(null)'
1/21/08 11:31:00 PM 0x0-0x202202.com.apple.iTunes8364 2008-01-21 23:31:00.243|AppleMobileBackup|13496:2688802656|DeviceLinkConnection.c:_DLMainT hreadMessagePortCallback| ERROR: Error creating components from read data: 'NULL data returned from read'
1/21/08 11:31:00 PM 0x0-0x202202.com.apple.iTunes8364 Created child to sync device with pid 13504...
1/21/08 11:31:04 PM 0x0-0x202202.com.apple.iTunes8364 2008-01-21 23:31:04.449|AppleMobileSync|13504:2688802656|iPodSync.m:_getDeviceForTarget| ERROR: Could not find an attached device with the id ade92de298374f8e3a3d80cc369bd3a6b862d055
1/21/08 11:31:04 PM 0x0-0x202202.com.apple.iTunes8364 2008-01-21 23:31:04.507|AppleMobileSync|13504:2688802656|iPodSync.m:_ConnectAndSync| ERROR: Can't get device object for target id ade92de298374f8e3a3d80cc369bd3a6b862d055 (-1)
1/21/08 11:31:06 PM 0x0-0x202202.com.apple.iTunes8364 Sending final status from child helper tool back to parent...
1/21/08 11:31:06 PM com.apple.usbmuxd4306 usbmuxd4306: HandleUSBMuxCommand Client 0x104970 requesting attach to 0xa:32498 failed, no such device
1/21/08 11:31:06 PM 0x0-0x202202.com.apple.iTunes8364 Could not connect to lockdown port
1/21/08 11:31:07 PM com.apple.usbmuxd4306 usbmuxd4306: HandleUSBMuxCommand Client 0x104970 requesting attach to 0xa:32498 failed, no such device
1/21/08 11:31:07 PM 0x0-0x202202.com.apple.iTunes8364 Could not connect to lockdown port

Try restoring one of the iphones on you imac.
Once the iphone is restored and shows back up in itunes, do not restore from back up.
This would put any corrupt data back on the iphone.
Set the iphone up as a new iphone, but do not allow to auto sync everything.
First set iphone to only sync music and sync it a few times to see if issue persists.
If issue does not persist, move to videos and do the same thing.
Keep moving through the content that you like to sync on your imac, one group at a time to see if the back-up issue reoccurs.
If the iphone backs up and syncs fine on the imac, now move to the macbook.
On the macbook, try syncing contacts first.
Try syncing a few times to see if backup issue reoccurs.
If everything goes fine with contacts, move to bookmarks then to email.
Leave calendars to the last.
If bookmarks and email sync fine then start syncing calendars, but do not sync all calendars.
Start with just one calendar and keep adding another one until the issue reoccurs.
Once the issue reoccurs, you know that the last thing you synced with is causing the issue.
The issue might not be with just one item, so if it happens, un sync the last item and skip over to see if the issue occurs again.
Hope this helps.

Phone locked up during update to the new IOS version

The iPhone 4 that I am setting up locked up during installation and the apple installation has been at the same spot for 3 hours. How do I reset it and start over or get it to finish.

Sorry to read that happened. This information should help:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Iphone 4S block during update 6.1.3 and iTunes doesn't recognize my phone

Hi. During update on iphone 4S, I had an error message from itunes. It said that update wasn't possible. And now Iphone block on the screen to connect to iTunes. But iTunes doesn't recognize iPhone. If I try to reinstall the last version, I have the message that it is impossible because the current version is newer!....
Can somebody help me please?

Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

Iphone 4S stuck during update 7.1.2

Hello everyone,
I have a problem with my iPhone 4S, I was updating it on the device itself from iOS 7.1.1 to 7.1.2 At first everything loaded the way it should, but now it's been stuck at the same place for over 2 hours. I don't have a copy. Updating shouldn't last for that long and it should definately not be stuck for that long.
On the screen is the apple logo with the loading bar. I am worried that my iphone might have crashed. I plugged the phone into my computer and it said that there has been a crash and that windows does not recognise the USB device
Does anyone have advice on what I shoud do?
Thank you in advance.
Sem G.

it now shows the empty battery screen. It has been in the charger the entire time. my charger does not work optimal but I know it was charging

My iphone locked up during an os software update

During a software update, my iphone has locked up. the progress bar appears to be about 80% finished (it also shows the apple above it) but it won't go the rest of the way across the screen (from left to right).
It's been this way for an hour now. What should I do?

Hello tve88wvu,
The article linked below details some useful troubleshooting steps that can help get your iPhone started.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
Allen

Toplink 11.1.1.1.0 Locking problem during update using ServerSession

Hi,
I m using toplink as ORM tool in my project. I have a scenario wherein I m using ServerSession and acquiring UnitOfWork. I do locking on the orm entity using following code.
ExpressionBuilder builder = new ExpressionBuilder();
 Expression expr = builder.get("id").equal(id);
 Employee employee = (Employee )uow.readObject(Employee .class, expr);
try {
 uow.refreshAndLockObject(employee, ObjectLevelReadQuery.LOCK_NOWAIT);
 } catch (Exception e){
 throw new LockedException(); //Custom exception
The execution fails with the following error details.
Exception [TOPLINK-4002] (Oracle TopLink - 10g Release 3 (10.1.3.3.0) (Build 070428)): oracle.toplink.exceptions.DatabaseException
Internal Exception: java.sql.SQLException: ORA-01747: invalid user.table.column, table.column, or column specification
Error Code: 1747
Call:SELECT ID, UDF_VALUE_20, UDF_VALUE_21, CATEGORY FROM EMPLOYEE WHERE (ID = 20001) FOR UPDATE OF * NOWAIT
Query:ReadObjectQuery(com.ofss.elcm.domain.ge.Liability)
 at oracle.toplink.exceptions.DatabaseException.sqlException(DatabaseException.java:290)
 at oracle.toplink.internal.databaseaccess.DatabaseAccessor.basicExecuteCall(DatabaseAccessor.java:581)
 at oracle.toplink.internal.databaseaccess.DatabaseAccessor.executeCall(DatabaseAccessor.java:441)
 at oracle.toplink.publicinterface.Session.executeCall(Session.java:728)
 at oracle.toplink.internal.queryframework.DatasourceCallQueryMechanism.executeCall(DatasourceCallQueryMechanism.java:117)
 at oracle.toplink.internal.queryframework.DatasourceCallQueryMechanism.executeCall(DatasourceCallQueryMechanism.java:103)
 at oracle.toplink.internal.queryframework.DatasourceCallQueryMechanism.selectOneRow(DatasourceCallQueryMechanism.java:501)
 at oracle.toplink.internal.queryframework.ExpressionQueryMechanism.selectOneRowFromTable(ExpressionQueryMechanism.java:862)
 at oracle.toplink.internal.queryframework.ExpressionQueryMechanism.selectOneRow(ExpressionQueryMechanism.java:837)
 at oracle.toplink.queryframework.ReadObjectQuery.executeObjectLevelReadQuery(ReadObjectQuery.java:415)
 at oracle.toplink.queryframework.ObjectLevelReadQuery.executeDatabaseQuery(ObjectLevelReadQuery.java:811)
 at oracle.toplink.queryframework.DatabaseQuery.execute(DatabaseQuery.java:620)
 at oracle.toplink.queryframework.ObjectLevelReadQuery.execute(ObjectLevelReadQuery.java:779)
 at oracle.toplink.queryframework.ReadObjectQuery.execute(ReadObjectQuery.java:388)
 at oracle.toplink.queryframework.ObjectLevelReadQuery.executeInUnitOfWork(ObjectLevelReadQuery.java:836)
 at oracle.toplink.publicinterface.UnitOfWork.internalExecuteQuery(UnitOfWork.java:2604)
 at oracle.toplink.publicinterface.Session.executeQuery(Session.java:993)
 at oracle.toplink.publicinterface.Session.executeQuery(Session.java:950)
 at oracle.toplink.publicinterface.Session.refreshAndLockObject(Session.java:2632)
However if I load the UnitOfWork using DatabaseSession it works fine and build the query like this.
SELECT ID, UDF_VALUE_20, UDF_VALUE_21, CATEGORY FROM EMPLOYEE WHERE (ID = 20001) FOR UPDATE NOWAIT
Thanks in Advance.
Srini

Hi Chris,
Yes you are right, databasePlatform is set in the sessions.xml. However I have created two sessions.xml one for database session and the other for server session. In both the cases the file content is same except for session name.
database-session.xml
<?xml version="1.0" encoding="UTF-8"?>

<toplink-sessions version="11g Release 1 (11.1.1.1.0)" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<session xsi:type="server-session">
<name>database-session</name>
<event-listener-classes/>
<logging xsi:type="toplink-log">
<log-level>finest</log-level>
</logging>
<primary-project xsi:type="xml">META-INF/employee.xml</primary-project>
<login xsi:type="database-login">
<platform-class>oracle.toplink.platform.database.oracle.Oracle10Platform</platform-class>

 <user-name>Test1</user-name>
 <password>Test1</password>
<sequencing>
<default-sequence xsi:type="table-sequence">
<name>Default</name>
<preallocation-size>100</preallocation-size>
</default-sequence>
</sequencing>

 <driver-class>oracle.jdbc.driver.OracleDriver</driver-class>
 <connection-url>jdbc:oracle:thin:@testDB:1521:ORCL</connection-url>
</login>
<connection-pools>
<read-connection-pool>
<name>ReadConnectionPool</name>
</read-connection-pool>
<write-connection-pool>
<name>default</name>
</write-connection-pool>
</connection-pools>
<connection-policy/>
</session>
</toplink-sessions>
server-session.xml
<?xml version="1.0" encoding="UTF-8"?>

<toplink-sessions version="11g Release 1 (11.1.1.1.0)" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<session xsi:type="server-session">
<name>server-session</name>
<event-listener-classes/>
<logging xsi:type="toplink-log">
<log-level>finest</log-level>
</logging>
<primary-project xsi:type="xml">META-INF/employee.xml</primary-project>
<login xsi:type="database-login">
<platform-class>oracle.toplink.platform.database.oracle.Oracle10Platform</platform-class>

 <user-name>Test1</user-name>
 <password>Test1</password>
<sequencing>
<default-sequence xsi:type="table-sequence">
<name>Default</name>
<preallocation-size>100</preallocation-size>
</default-sequence>
</sequencing>

 <driver-class>oracle.jdbc.driver.OracleDriver</driver-class>
 <connection-url>jdbc:oracle:thin:@testDB:1521:ORCL</connection-url>
</login>
<connection-pools>
<read-connection-pool>
<name>ReadConnectionPool</name>
</read-connection-pool>
<write-connection-pool>
<name>default</name>
</write-connection-pool>
</connection-pools>
<connection-policy/>
</session>
</toplink-sessions>
And I m loading the xmls uring singleton java class.
import java.io.IOException;
import oracle.toplink.exceptions.TopLinkException;
import oracle.toplink.sessions.DatabaseSession;
import oracle.toplink.threetier.ServerSession;
import oracle.toplink.tools.sessionconfiguration.XMLSessionConfigLoader;
import oracle.toplink.tools.sessionmanagement.SessionManager;
* This class represents the DBSessionManager. This class will be responsible
* for creating the server session and multiple client session. The server session
* would be loaded from sessions.xml file and the client session will be created
* on the server session but the client session would use the external connection
* to make the transactions, it would not use the connection that is being created
* during loading the server session.
* @author
public class DBSessionManager {
* This attribute will hold the value for DBSession Manager.
private static DBSessionManager instance;
* This attribute will hold the value for session file path
private static final String SERVER_SESSIONS_XML = "META-INF/server-sessions.xml";
private static final String DATABASE_SESSIONS_XML = "META-INF/database-sessions.xml";
private static final String DATABASE_SESSION = "database-session";
private static final String SERVER_SESSION = "server-session";
* This attribute will hold the value for session file
private String serverSessionConfigLocation = SERVER_SESSIONS_XML;
* This attribute will hold the value for session file
private String databaseSessionConfigLocation = DATABASE_SESSIONS_XML;
* This attribute will hold the value for session name.
private static final String DEFAULT_SESSION_NAME = "default";
* This attribute will hold the value for session name
private String sessionName = SERVER_SESSION;
private boolean standalone = false;
private static Session toplinkSession = null;
* This is attribute which tell the session type 
* Supported values are
* <li> DATABASE is DatabaseSession </li>
* <li> SERVER is ServerSession </li>
private static final String TOPLINK_SESSION_TYPE = "TOPLINK_SESSION_TYPE";
* Default Constructor.
* This constructor will create the server session.
// private DBSessionManager() {
// // setSessionType();
// toplinkSession = new Session();
// if(standalone) {
// toplinkSession.setDatabaseSession(buildDatabaseSession());
// } else {
// ClassLoader classLoader = Thread.currentThread().getContextClassLoader();
// toplinkSession.setServerSession((ServerSession) buildServerSession(this.configLocation, this.sessionName, classLoader));
private DBSessionManager() {
// setSessionType();
toplinkSession = new Session();
toplinkSession.setDatabaseSession(buildDatabaseSession());
ClassLoader classLoader = Thread.currentThread().getContextClassLoader();
toplinkSession.setServerSession((ServerSession)buildServerSession(this.serverSessionConfigLocation, this.sessionName,classLoader));
* This method will return the instance of DBSessionManager class.
* @return
public static DBSessionManager getInstance() {
if (instance == null) {
synchronized (DBSessionManager.class) {
if (instance == null) {
instance = new DBSessionManager();
return instance;
public boolean isStandalone() {
return standalone;
* This method will load the server session from the sessions.xml file.
* @param configLocation
* @param sessionName
* @param sessionClassLoader
* @return ServerSession
* @throws TopLinkException
private ServerSession buildServerSession(String configLocation,
String sessionName,
ClassLoader sessionClassLoader) throws TopLinkException {
ServerSession serverSession =
(ServerSession)SessionManager.getManager().getSession(new XMLSessionConfigLoader(SERVER_SESSIONS_XML),
SERVER_SESSION,
// Session name
this.getClass().getClassLoader(), false, // shouldLoginSession
false, // shouldRefreshSession
true) // shouldCheckClassLoader
serverSession.login();
return serverSession;
* Use to get server session
* @return ServerSession
private ServerSession getServerSession() {
return toplinkSession.getServerSession();
* This method is used to release client session. The client session should 
* be released so that the server does not hang refusing new client session 
* requests. 
* It has been observed in local setups that the server hangs after firing 
* 30 to 40 requests even in a single thread if the client session is not 
* released.
* @param clientSession
public void releaseClientSession() {
toplinkSession.releaseClientSession();
private DatabaseSession buildDatabaseSession() {
XMLSessionConfigLoader loader =
new XMLSessionConfigLoader(DATABASE_SESSIONS_XML);
SessionManager sessionManager = SessionManager.getManager();
DatabaseSession session =
(DatabaseSession)sessionManager.getSession(loader, DATABASE_SESSION,
DBSessionManager.class.getClassLoader(),
true, true, true);
// SessionLog log = new TopLinkLog();
// Do not change the log level here. SessionLog.FINE logs DML statements
// and few other 'nonsenses'. DML statements are enough to debug an
// issue. All TopLink logs are logged as debug messages by LogUtil.
// log.setLevel(SessionLog.FINE);
return session;
public Session getSession() {
return toplinkSession;
* This method read the session type from elcm.properties and set the value for standalone attribute. 
* If the session is type of database the value is true, if the session is server session the value is false.
private void setSessionType() {
try {
String sessionType =
ELCMApplicationGlobals.getInstance().getProperty(TOPLINK_SESSION_TYPE);
if (DATABASE_SESSION.equalsIgnoreCase(sessionType)) {
standalone = true;
} else if (SERVER_SESSION.equalsIgnoreCase(sessionType)) {
standalone = false;
} catch (IOException e) {
e.printStackTrace();
Please review and let me know if I m missing anything or wrongly implemented.
Thanks,
Srini

IPhone data lost during update using friend's pc.

Hello
My g/f has an iPhone 3G which she has used a lot for 18 months and had lots of saved texts and photo’s etc, but she is not very good at backups and has lost everything when upgrading from the original software, (about 2.6) to the current 4 something. Very unfortunately and unwisely, this was not even done on her own computer, but on a friend’s.
She has her own desktop pc and uses iTunes but hardly ever connects the phone and always declines to update when she does connect. She last connected about 6 months ago.
On New Years Eve we were at a friend’s house and a knowledgeable sounding guest offered to update her phone on her friend’s computer. They have their own iTunes account on it.
We connected the phone up and it started updating via the iTunes program and after one or two hours the software and firmware update completed. The sync options were then presented and as the knowledgeable person had by then gone home we thought “Well, we don’t want to sync with anything on this computer, we will disconnect and sync later on g/f’s home computer.” (We are still not quite sure what syncing is although g/f thinks she has synced before from home)
As you have guessed, the software upgraded fine but phone has been wiped of all data, pics, iTunes downloaded, texts, contacts, notes, calendars.
The obvious problem in this case is that we used someone else’s pc. I have located the mobilesync backup folder on g/f’s own pc and it is empty.
Is there any hope that we can retrieve anything from our friend’s pc which we updated on? Would a folder have been created separately on their pc for my g/f’s phone?
I was not watching the pc the whole time it was updating and did not see everything that happened, but what I have established is that when I plugged her phone to her pc yesterday I got the warning message saying that the phone has been synced to another computer, (presumably the friend’s) and all data on the phone will be erased if I sync on this one (her one).
What I don’t know is whether this warning message had come up on New Years Eve on the friend’s computer while updating, and whether it was ignored.
We have been back to our friends but they are getting a bit fed up with us, I think they will put up with us using their pc one more time so this time we will have to know what we are doing. I have an external HD so I could maybe copy the iTune files from their pc and work on them from home later?
With thanks

Well.... I guess based on the replies, I should consider that password manager info not being part of the backup is normal for all of us.
If not, maybe it's just one of these numerous glitches and bugs I have since I own a blackberry.

Help!!! iPhone was interrupted during update 2.0.1

I was in the process of updating my iPhone when I had a power failure and everything went black including iPhone.
Now When I do the key press procedure to enter DFU mode I hear the noise and I get the following Error:
*iTunes could not contact the iPod software update server*
*because you are not connected to the Internet*
Make sure your Internet connection is active and try again
If anyone knows what I should do, please let me know.
iPhone model A1203

I have the same problem as is described above.
I made an appointment with the apple store. The tech performed a full restore of the firmware and all other software. After a sync to reinstall all my music, contacts and apps, I still have the same issues as before.
Should I save a copy of my itunes folder and uninstall itunes and reinstall it? It seems like a select few Original iphones do not take the 2.0 itunes update very well. My girlfriend's original iphone does not have this problem with v2.0 or 2.2

Iphone locked up while updating to i0S6 will only show itunes logo on screen w/ usb

my iphone has locked up and will only show the itunes logo with a usb port and an arrow ? Have rebooted both the iphone and the computer with no change.

Try restoring it if iTunes recognizes it.
Basic troubleshooting steps
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IPhone locks up during update/sync

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