IPhone loses USB connection during sync

My new iPhone is working fine so far except for one pretty major issue: I can't sync music/videos to it very well, because about 20/30 seconds into the sync, it loses USB connection. The "Sync in Progress" screen disappears and it goes back to the home screen, and I get an error message in iTunes that says "The drive cannot be found" or "The drive cannot be read from or written to"
The sync itself does work, because I tried syncing a playlist with only one song, and it worked fine because it had time to sync before the connection was lost.
I have USB 2.0 ports and my drivers are updated. I've tried every USB port on my computer.

I read your other thread and a couple of things struck me.
First, it wasn't clear to me whether you'd actually turned off auto sync and then gone in and disabled everything except for a movie or two, let's say. Because we have definitely seen issues where other sync aspects (particularly email) cause issues with media syncing. If you haven't tried it it's definitely worth a try (go into iTunes with the iPhone connected and turn off auto sync -- then hook up the phone and turn off all sync options. I'd then try a music playlist with an album or two. If that works turn off music sync and try with a video or two).
Assuming the above gets you nowhere (and trying to place myself in your shoes) if you lived here in the US (which I don't think you do) the easy no-brainer thing to try would be something like this:
http://www.bestbuy.com/site/olspage.jsp?skuId=7833785&type=product&id=1142298626 004
Since Best Buy offers a money-back return policy this is safe to try and only involves a bit of work in installing the card. But doing this will isolate the MB from the problem, as well as any drivers issues (since the drivers for the card should be okay).
In the old days this kind of solution (albeit with firewire cards) was recommended all the time with iPods, and it solved about 98% of all difficulties. I don't have any data (even anectdotal) here to back it up, but my feeling is this should solve whatever problems you're having. If not it would be valuable information as well.
Overseas I don't know what to tell you, but if there's anyone listening in on this thread from the states perhaps they can try this and let everyone know.

Similar Messages

  • TS2634 my iphone on usb connected to ITunes

    My iphone on usb connected to Itunes not working 
    I worked restorse but it gives this message the iphone could not be restored. An unknown error occurred(21)

    Hello 1234amgad,
    The article linked below details some useful information that can help get iTunes to recognize your iPhone.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Allen

  • My iPhone will not connect to Sync

    I am trying to reconnect to the car Sync devise, but my iPhone does not connect to Sync from the Bluetooth any ideas?

    You need itune for this.
    http://www.apple.com/itunes/
    There are third party plug-ins also:
    MGTEK dopisp
    http://www.mgtek.com/dopisp/
    wmPod
    https://ab0-downloads.phpnuke.org/en/c65614/wmpod-free-download-full-review#.UtxwhrThWUk
    S.Sengupta, Windows Entertainment and Connected Home MVP

  • Is there any way to retrieve notes from a broken iphone via usb connection?

    I have an old broken iphone 3g and I want to retrieve the notes from my old phone; however, there is absolutely no way I can turn the phone on and manually email the notes to myself.  Is there any way I can retrieve the notes from a file transfer system once synching up the iphone to my computer?  If anyone can help me with this I would greatly appreciate it! 
    Thanks

    If the phone doesn't power on and isn't seen by the computer then you wouldn't be able to pull data off it with the USB connection to your computer.
    You could pursue data recovery if the notes are very valuable, but the cost can be similar to having data recovered from a failed computer drive(possibly prohibitively expensive).

  • MacBook Pro doesn't recognize iPhone when USB connected

    I have a MacBook Pro, an iPod, and an iPhone.  Using the same usb port and cable I have the following situation.  The MacBook Pro recognizes both other devises in iTunes through the internet.  The MacBook Pro does not recognize the iPhone 5 when connected by cable but does recognize the iPod.  Because of this I can't transfer photos from the iPhone to the MacBook Pro.  When connected the iPod shows it is charging but the iPhone 5 does not.  Using the same cable connected to the wall charger both devices show they are charging.  Does anyone have a suggestion?  Thank you.

    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try           
    Iphone 5 lightning port charging problem - SOLUTION!
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • Iphone loses pairing record after sync

    A few days ago I had to resotre my Iphone. It was working fine until just now. I synced my Iphone a few times then I noticed that space for other went from 193.3MB to 18.6 MB. I knew this couldn't be right. Then when I disconnected my phone and plugged it back in, it said "Itunes could not connect to Iphone because it couldn't find the pairing record." I have to restart my computer then reconnect my phone again. I'm not sure where the problem is coming from. Can anyone help me?

    Andrew T. wrote:
    This could very well be the Updates that occurred when 1.1.3 and 1.1.4 came out as well.
    But your right going from 20 MB to 200 MB is a big leap. I know the OS itself well at least the package that is downloaded is a little bit over 160MB but I don't remember the OS Package being anywhere near 20MB during the 1.1.2 or even 1.1.3 package phase.
    Might of been a small chance your iTunes was misreporting file size. But if you connected to any other iTunes during the 7.5 time and it looked different then that kind of rules that out.
    I am sure our users on here if need be could all share any details they have on Other File Size difference between 7.5 and 7.6 But personally mine has always been at least 100MB or a bit higher.
    I don't believe your theory on misreporting as it has been discussed here several times and everyone reported the same sizes as I'm speaking of. OS isn't stored in other as it's formatted into the file system. Something in iTunes is causing this and should be fixed. Oh well. At least 7.5 doesn't eat up your space.

  • Iphone stuck in backup during sync and won't restore

    Hey all, I am very new to the forum but I've been reading the posts for a while now. I am having a problem of my own since I've had my phone. All of a sudden, when I try and sync my phone, it stays in the "backing up(my name) Iphone" section. When I try to cancel the sync, it then says "canceling sync" and it will stay unless I restart my computer. I have the latest versions of Itunes and 1.1.4. This has never happened before. I tried restarting my phone and my computer. I also tried a restore, and when I do, it does the same thing. When it says backing up info, it never finishes and I still have to restart my computer. So it won't let me restore my phone either. I'm afraid to sync with another computer to restore because I'm afraid once I try to sync with my computer again it won't sync. I have even run a diagnostics twice through itunes where it does what i guess is a sync to find and test for any errors and it said everything was running properly. Can someone please help, I'm stuck: LITERALLY!!!!

    Im In a similar boat.
    I have a Powerbook G4 titanium, USB 2.0 in pci slot. Itunes 7.6.1 and Mac OS 10.4.11
    When i sync my iphone to my computer it begins to sync and then before anything can actually transfer, the iphone stalls and restarts. At first i read something about going into isync > prefs and reset the sync history. This worked for a bit! But i really want to do a recent backup of my iphone through itunes. And my itunes hasn't backed up my phone for two months. So i read somewhere else that I could force a backup by removing the old backup in itunes > prefs > syncing. I did that and now iphone is back to stalling and restarting when syncing.
    I have tried (maybe not in this order):
    reseting the history again through isync.
    Deleting itunes and reinstalling.
    Restarting computer
    trying to stop the process MDCrashReportToo in Activity Monitor (but i apparently don't have the file)
    Deleting the AppleMobileDeviceSupport files and the mobile device prefs
    turning off my internet connectivity.
    and Yelling at the iphone
    Nothing works! Im desperate and out of ideas. It would be awesome if anyone has any more suggestions.

  • My iPhone is losing connection whilst syncing

    When I try to sync / back up my iPhone 4S to iTunes, it gets to 'Step 4' then it says that the connection was lost. I'm not sure why it's doing it - but it's starting to get annoying now, and I've tried doing quite a few things, and it's still the same.
    Does any one have any ideas??
    Thanks

    I am using a brand new iPhone 5s, and having the same issues. This may have been a fluke, but here is what I did that seemed to remedy the problem (for now anyway):
    1. While iPhone was plugged into Macbook, I unticked "Sync Music," then unticked "Sync Photos," in order to basically create a blank slate on my phone, eliminating the possibility of anything getting in the way of the sync. Weirdly, even though I didn't try to sync it, all of the photos and music were removed from the iPhone immediately.
    2. I kind of wondered if the "other" storage (mine was pretty sizeable) was connected to this syncing issue, so I went into my iCloud settings on my iPhone, and found that it had saved about 4GB of data from previous backups of phones I don't use anymore. I deleted them, since I've already got everything backed up to my computer as well.
    3. I plugged the phone back in, opened up iTunes, and ticked "Sync Music" again. Everything synced.
    *NOTE* After syncing the music (just under 4GB on a 16GB phone), iTunes is now refusing to sync photos from iPhoto onto my phone. I can import photos to iPhoto, but I can't put photos from iPhoto onto my phone. This works for me, for now, though I will look for a solution to this new problem. If anyone has a better way of working this out, please share.
    Also, I'm thinking step 1 probably wasn't necessary, and may have been the cause of the photo syncing issue, but it was something I did per someone else's advice. Step 2, I think, is what helped the most.

  • IPhone loses play counts when syncing with iTunes

    I would like to repeat the question from this thread, which has mistakenly been marked "answered".
    When syncing with iTunes, not all play counts are transferred into iTunes. When I turn the iPhone off, it even forgets the complete list of played songs (it is even deleted from iTunes itself).

    I have similar problem. Played podcasts becomes UNPLAYED after synch with iTune.

  • IPhone Mac USB connection issue

    Every time I connect my iPhone 5 (iOS 7) to the iMac, it looses cell network (shows “No Service”). Anyone experiencing the same?

    http://support.apple.com/kb/ts1398

  • IPhone 3G duplicate contacts during sync

    All I want is all my contacts on my phone and the same on my iMac, but no, that's too much to ask, instead I get everything doubled up on the phone and everything doubled up (triple in some cases) on the iMac, why does it do this? and more importantly how can I stop it? Thanks

    Hi,
    Are you syncing contacts to the iPhone from multiple sources, like from your iMac and MobileMe, or Exchange?
    If you are, you'll most likely want to disable contact syncing from the Mac and just sync over the air from MobileMe.
    This article: http://support.apple.com/kb/HT3677 addresses the issue and provides tips that will help resolve the issue.
    -Jason

  • ITunes 10.3.1(55) on Mac showing 42408 error when iPhone 3GS is connected for syncing

    I am trying to connect my iPhone 3GS to iTunes 10.3.1(55) on a Macbook pro but I am seeing the error "42408" and I am being asked to restore my iphone to factory settings.
    Please help as I don't want to undergo the risk of losing all my data.
    Thanks.

    teefster,
    not sure this helps; but, I've found that if the remote app doesn't connect I close it out (double pressing the home button and 'sliding up' the remote app (ios7)) Then when I restart the remote app - it seems to connect.
    Same behavoir now on my iPad since I've update the remote app. Ironically itunes recognizes the ipad WITHOUT having to 'p'air it'! My iphone 5S must be paired to itunes =:0
    now that all our iphones are on the most current version of ios7 and have the most current version of the remote app - the connect to itunes is now glitchy; but, still usable with the aforementioned work around. Ironcially, when either the ios7 OR the remote we just the most previous version they seemed to connect to my itunes without issue.
    BTW - see this thread for help on down reving your remote app:
    https://discussions.apple.com/message/23946928#23946928
    Agreed Apple seems a little remiss in the supporting the backward compatibilty of the app.
    thanks for taking the time to reply!

  • IPhone 4 USB Connection

    Hi,
    This may sound stupid, but I just got an iPhone 4 this morning and I started to charge it, but when I tried to take the charger out of the phone, I noticed that there wasn't any buttons to push (like the iPhone 3G)....
    Do you just pull the wire from the phone now to unattach it?
    Silly question, but thanks.
    Eoin

    Do you just pull the wire from the phone now to unattach it?
    Yes.

  • IPhone 6  getting hot during sync

    I have a shiny new 6+.  While syncing for the first time I noticed it got quit warm.  Googling around, there seems to be chatter about this.  Mostly just talking about it.    Any thoughts by users of this forum?

    That is what I suspected.  It cooled down right away.  A lot of hand wringers on the other web sites thinking their phones were defective.  Folks forget any smart phone is a highly integrated  computer that happens to have a phone built in.  So the next time I have to restore the phone I'll expect it to get warm.

  • I have a brother MFC-9700-- connected to a fresh out of the box mac mini running 10.9.2---when it goes to sleep it loses USB connectivity and I have to physically remove the USB cable and unplug power from the printer for it to be recognized again.

    Any help would be appreciated. I have downloaded and installed the latest twain drivers and CUPS drivers from Brother-USA but no change in symptoms. 

    Hey ags2one!
    Here is an article about dealing with printing issues in OS X:
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/ts3147
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

Maybe you are looking for