IPhone message to sign into FaceTime-won't accept password or let me change it.  Unable to use phone

I have iphone 5 with iOS 8.1.2.  I cannot use my phone because of a pop up message asking me to sign into FaceTime, which I never use.  It asks me for my password for an iCloud email address that I never use, either.  IThen it tells me to reset it, which I do.  i receive link from Apple to reset, which I do.  Then I try enter the password on phone, but it doesn't accept it. 

FaceTime troubleshooting

Similar Messages

  • I forgot my password for my account and the email doesn't work anymore, and the message to sign into FaceTime keeps popping up every time I cancel it, how do I get it to stop?

    I forgot my password for my accounts and a message keeps popping up and won't go away or let me use my iPad, how do I get my iPad back to normal?

    Go to iforgot.apple.com to recover the password for the Apple ID.

  • I can not sign into FaceTime,it says incorrect password.But my password is correct.

    My FaceTime was working with no issues at all,but one day I turned my iPod on and went to face time and it asked me to sign up. So I used existing account and signed in with my apple id,and password.It says my password is incorrect.

    I had this problem too. As it turns out, when you first sign in to FaceTime, it saves that password. If you have changed your Apple ID account password since the first time you used FaceTime on your device, it will reject that password, even though it is right. Basically, FaceTime thinks it needs the original password. This means that you will have to restore. If you haven't changed your password though, I am not sure.

  • HT1349 Facetime won't accept password and apple Id

    I have used my FaceTime without any issues for a long time. Then suddenly it stops connecting when I'm calling., so I eventually get around to upgrading my software to the latest version thinking that is why it is not connecting. However when I go to sign back into the facetime account, it will not recognise my I'd and password.
    So I go and check directly at the apps store and make sure it is working,, and it is,,this is also evidence it's working a on and logged into my account even to try an get a answer from this website.. I'm logged on so my I'd and password are correct.
    So why don't facetime want to connect me back into the account.... Any help please
    Also my daughter got a iPad 3.. And her facetime is working,, so the Internet in the house works fine on her and not mine. My iPad is iPad 2

    What are you trying to do when this happens?
     Cheers, Tom

  • When I am connected to the Internet I cannot sign into FaceTime. A message comes ' not connected to server. Check Internet connection' . Am unable to contact folks on FaceTime for last 5-6 days. Please help

    Dear Friends,
    I am unable to contact my friends on FaceTime last 5-6 days. Although I am connected to the Internet and browsing my mails successfully, when I sign into FaceTime with correct ID and PW a message appears ' cannot connect to server. pl check Internet connection' this is very confusing. Pl help.
    thanks
    ARabinda Ganguly

    Make sure your time zone and time are correct. Have the iPad get the time automatically.

  • HT5622 I keep getting emails stating that my password had been changed but the name attached to the message is not minr but it's my email address. Is someone using my email address to sign into FaceTime or other Apple Programs?

    I keep getting emails stating that my password had been changed but the name attached to the message is not minr but it's my email address. Is someone using my email address to sign into FaceTime or other Apple Programs?

    Of you're being phished. There are a lot of phishing scams going around right now with bad guys trying to get access to apple ID's.
    Anytime you want to verify the info, do not click on any links in the mail, but open up iTUnes on your computer and check things out that way.
    If you want to verify if anything is wrong http://www.apple.com/support/appleid/contact/
    contact apple on your own and see what they say.

  • Upgraded to 5c on Saturday and won't let me sign into FaceTime or iMessages. Keeps saying error.

    Upgraded to 5c on Saturday and can't sign into FaceTime or iTunes. Keeps saying error. Tried 3 different networks with no luck. Been able to sign into all other apps without a problem. Help x

    Hey Lucky37!
    I have a couple of articles here for you that will help you troubleshoot this issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/ts3367
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • Can not sign into FaceTime or iMessage on ipad air

    For some reason I can not sign into FaceTime or iMessage using my Apple ID anymore. They both used to work, but they just stopped.. Now when I try to sign back in I get a message than an error occurred during sign in. I use two different Apple id's, one just for iCloud and one for everything else.

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • HELP!!! When I sign into FaceTime or imessage, when I sign in it makes me sign in again and again until it says that the password is incorrect!!!! I know it correct!!! Please help I can't sign in!!

    HELP!!! When I was using imessage on my phone it worked perfectly, but on my ipad, when I sign in it makes me write my password again and again until it says my password is incorrect!! Please help, I know my password is corrcect and I don't know what's going on with imessage.

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • Why can't I sign into FaceTime or I messenger since installing iOS 8.3 on my iPad?

    I Installed iOS 8.3 on my 3rd generation iPad, but now I cannot sign into FaceTime or I messenger, so does anyone have a solution? 

    Check the troubleshooting advice Here:
    If you can't make or receive FaceTime calls - Apple Support
    If you can't send or receive messages on your iPhone, iPad ...
    If you get an error when trying to activate iMessage or ...

  • HT5538 I can't sign into facetime

    I have just created apple id which has been verified and active but when I try to sign into FaceTime on my ipad2 fourth generation it says verifying but it goes back to sign in page. So I have not been able to sign into FaceTime. Any advice?

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • Why can't i sign into FaceTime on mac

    why cant i sign into facetime any more since i got lion on my mac ? nothing wrong with apple i. d. or internet connection.

    Check the troubleshooting advice Here:
    If you can't make or receive FaceTime calls - Apple Support
    If you can't send or receive messages on your iPhone, iPad ...
    If you get an error when trying to activate iMessage or ...

  • I can't sign into FaceTime or iMessage using my Apple ID.

    I Have been trying to sign into both iMessage and FaceTime on all my apple devices. And it won't sign into either one of them. I know the password is correct because I am able to use iTunes and iCloud.
    but its only with my Apple ID. I signed into FaceTime with my friends account and it worked perfectly fine.
    why won't it sign in with mine?

    Hello nfgaan,
    After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice:
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Cannot sign into Facetime on MBP

    Hi there I have a new Macbook Pro Retina and I cant seem to sign into facetime using Mac OS X 10.7.5
    when I put in my apple id and password it constantly says 'Could not sign in. Please check your network connection and try again.
    My wifi is fine as im posting this from it.
    Any ideas to help me solve this problem?
    Cheers

    HI,
    That is the same on my iMac (Mountain Lion), MacBook Pro running Snow Leopard and my older G4/1Ghz Dual processor tower.
    The tower definitely has a separate Graphics card.
    It would appear that this is not your issue then.
    Have you tried adding a Pubilc DNS server to the Network settings ?
    Google run 8.8.8.8 and 8.8.4.4 (System Preferences > Network > Advanced Button > DNS tab)
    10:00 PM      Sunday; November 11, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • I signed into facetime on my ipad but it says it cant verify my email... i looked for the verifing email but it wasnt in my mail box

    i signed into facetime on my ipad but it says it cant verify my email... it said that they sent a message to my email but it wasnt in my mailbox

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
    http://tinyurl.com/32drz3d
     Cheers, Tom

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