IPhone message to sign into FaceTime-won't accept password or let me change it. Unable to use phone
I have iphone 5 with iOS 8.1.2. I cannot use my phone because of a pop up message asking me to sign into FaceTime, which I never use. It asks me for my password for an iCloud email address that I never use, either. IThen it tells me to reset it, which I do. i receive link from Apple to reset, which I do. Then I try enter the password on phone, but it doesn't accept it.
FaceTime troubleshooting
Similar Messages
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I forgot my password for my accounts and a message keeps popping up and won't go away or let me use my iPad, how do I get my iPad back to normal?
Go to iforgot.apple.com to recover the password for the Apple ID.
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My FaceTime was working with no issues at all,but one day I turned my iPod on and went to face time and it asked me to sign up. So I used existing account and signed in with my apple id,and password.It says my password is incorrect.
I had this problem too. As it turns out, when you first sign in to FaceTime, it saves that password. If you have changed your Apple ID account password since the first time you used FaceTime on your device, it will reject that password, even though it is right. Basically, FaceTime thinks it needs the original password. This means that you will have to restore. If you haven't changed your password though, I am not sure.
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HT1349 Facetime won't accept password and apple Id
I have used my FaceTime without any issues for a long time. Then suddenly it stops connecting when I'm calling., so I eventually get around to upgrading my software to the latest version thinking that is why it is not connecting. However when I go to sign back into the facetime account, it will not recognise my I'd and password.
So I go and check directly at the apps store and make sure it is working,, and it is,,this is also evidence it's working a on and logged into my account even to try an get a answer from this website.. I'm logged on so my I'd and password are correct.
So why don't facetime want to connect me back into the account.... Any help please
Also my daughter got a iPad 3.. And her facetime is working,, so the Internet in the house works fine on her and not mine. My iPad is iPad 2What are you trying to do when this happens?
Cheers, Tom -
Dear Friends,
I am unable to contact my friends on FaceTime last 5-6 days. Although I am connected to the Internet and browsing my mails successfully, when I sign into FaceTime with correct ID and PW a message appears ' cannot connect to server. pl check Internet connection' this is very confusing. Pl help.
thanks
ARabinda GangulyMake sure your time zone and time are correct. Have the iPad get the time automatically.
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I keep getting emails stating that my password had been changed but the name attached to the message is not minr but it's my email address. Is someone using my email address to sign into FaceTime or other Apple Programs?
Of you're being phished. There are a lot of phishing scams going around right now with bad guys trying to get access to apple ID's.
Anytime you want to verify the info, do not click on any links in the mail, but open up iTUnes on your computer and check things out that way.
If you want to verify if anything is wrong http://www.apple.com/support/appleid/contact/
contact apple on your own and see what they say. -
Upgraded to 5c on Saturday and can't sign into FaceTime or iTunes. Keeps saying error. Tried 3 different networks with no luck. Been able to sign into all other apps without a problem. Help x
Hey Lucky37!
I have a couple of articles here for you that will help you troubleshoot this issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
Can not sign into FaceTime or iMessage on ipad air
For some reason I can not sign into FaceTime or iMessage using my Apple ID anymore. They both used to work, but they just stopped.. Now when I try to sign back in I get a message than an error occurred during sign in. I use two different Apple id's, one just for iCloud and one for everything else.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
HELP!!! When I was using imessage on my phone it worked perfectly, but on my ipad, when I sign in it makes me write my password again and again until it says my password is incorrect!! Please help, I know my password is corrcect and I don't know what's going on with imessage.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
Why can't I sign into FaceTime or I messenger since installing iOS 8.3 on my iPad?
I Installed iOS 8.3 on my 3rd generation iPad, but now I cannot sign into FaceTime or I messenger, so does anyone have a solution?
Check the troubleshooting advice Here:
If you can't make or receive FaceTime calls - Apple Support
If you can't send or receive messages on your iPhone, iPad ...
If you get an error when trying to activate iMessage or ... -
HT5538 I can't sign into facetime
I have just created apple id which has been verified and active but when I try to sign into FaceTime on my ipad2 fourth generation it says verifying but it goes back to sign in page. So I have not been able to sign into FaceTime. Any advice?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
Why can't i sign into FaceTime on mac
why cant i sign into facetime any more since i got lion on my mac ? nothing wrong with apple i. d. or internet connection.
Check the troubleshooting advice Here:
If you can't make or receive FaceTime calls - Apple Support
If you can't send or receive messages on your iPhone, iPad ...
If you get an error when trying to activate iMessage or ... -
I can't sign into FaceTime or iMessage using my Apple ID.
I Have been trying to sign into both iMessage and FaceTime on all my apple devices. And it won't sign into either one of them. I know the password is correct because I am able to use iTunes and iCloud.
but its only with my Apple ID. I signed into FaceTime with my friends account and it worked perfectly fine.
why won't it sign in with mine?Hello nfgaan,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
Cannot sign into Facetime on MBP
Hi there I have a new Macbook Pro Retina and I cant seem to sign into facetime using Mac OS X 10.7.5
when I put in my apple id and password it constantly says 'Could not sign in. Please check your network connection and try again.
My wifi is fine as im posting this from it.
Any ideas to help me solve this problem?
CheersHI,
That is the same on my iMac (Mountain Lion), MacBook Pro running Snow Leopard and my older G4/1Ghz Dual processor tower.
The tower definitely has a separate Graphics card.
It would appear that this is not your issue then.
Have you tried adding a Pubilc DNS server to the Network settings ?
Google run 8.8.8.8 and 8.8.4.4 (System Preferences > Network > Advanced Button > DNS tab)
10:00 PM Sunday; November 11, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously -
i signed into facetime on my ipad but it says it cant verify my email... it said that they sent a message to my email but it wasnt in my mailbox
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom
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