IPhone .mov videos crash windows explorer

I use OneDrive on my iPhone 5s to back up my photos and videos. When I try to view the videos on my Dell XPS Windows 8.1 machine, I run into trouble.
When I use Windows Live Photo Gallery, it crashes whenever I try to view one of the videos. If I open the camera roll folder in windows explorer it crashes when creating the thumbnails. I also tried using the modern UI photo viewer. It crashes as well when
opening the thumbnails. I tried using VLC. It does not play them either. There seems to be quite a few other people experiencing this issue.
I tried uninstalling some updates as mentioned here: https://social.technet.microsoft.com/Forums/en-US/7ca111ff-8978-4794-945c-5f36edb91786/videos-imported-from-iphone-4s-crashing-explorer-media-player-quicktime?forum=w8itproappcompat and here:
Here are links to other people experiencing this issue:
https://discussions.apple.com/thread/6759902
https://discussions.apple.com/thread/6682391
http://www.experts-exchange.com/Software/MultiMedia_Applications/Q_28546745.html
http://answers.microsoft.com/en-us/windows/forum/windows8_1-files/mfmp4srcsnkdll-crashing-when-mov-file-is-selected/83b68537-658c-4920-96c4-2f7da8a3bfaf?page=1&msgId=4c171467-cb53-47c2-8a48-c7c9280498c5&tab=question&status=AllReplies&tm=1416313857034
Daryl Sensenig Tents For Rent

Hi Daryl Sensenig,
Thanks for your feedback about this issue.
Unfortunately till now we could not confirm that when this issue could be fixed.
Many users have reported that this issue related to Windows update KB2975719 and KB2995388, we may temporarily hide them, and wait for the new update.
Since this issue caused by third party format file, we also suggest you follow with if there is any patch released from Apple.
For more information and update about this issue
https://social.technet.microsoft.com/Forums/en-US/abab222f-51b9-4068-af98-47339c0bb5f2/windows-81-file-explorer-crashes-repeatedly-with-iphone-movies-mov-files?forum=w8itproinstall
Regards
D. Wu

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Imported iphone videos crash windows explorer

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u0dcameron wrote:
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Jim,
You are a lifesaver! I can't think of how many additional hours of frustration you just saved me - but Thank You!!
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IPhone .mov videos crash windows explorer

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