IPhone music download not displayed

On my wife's 1st gen iPhone she purchased a song, downloaded it directly to her phone but it does not show in her library (on the phone). When she tries to purchase it again we get the "you have already purchased this song" message. Where do I start troubleshooting?

Go here: http://www.apple.com/support/itunes/store/browser/ and fill out the form. Include as much detail as you can. You should get an email reply form the Store within a day.

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