IPhone no longer connecting to 3G

Why has my fiances iPhone (orange, changed to EE) no longer connecting to 3G, he can only access the Internet whilst connected to WiFi. How do we resolve this issue?

Hello Leajb,
Welcome to the Apple Support Communities. If your fiancé is having issues with his iPhone reception, the following article will guide you with troubleshooting the issues.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Regards,
-Norm G.

Similar Messages

  • TS1398 Updated to ios6 now lost all wifi connection both iPad and iPhone no longer connects to wifi

    Updated to ios6 now lost all wifi connection both iPad and iPhone no longer connects to wifi

    not much response in here which surprises me...
    Anyway... AS I am still looking for answers, I will share a couple of points that I realised...
    in Airport Utility, I noticed that my iphone MAC address was actually showing as client connected, despite my phone network showing the spinning wheel next to the network name for ever and never actually connecting.
    I am currently testing the router mode in Network to be on DHCP and NAT mode with a range from .2 to .200
    My phone is now connected....
    Everything seems to be ok and happy so far...
    strange that this router and phone have worked together for at least a couple of years, the phone works everywhere else, and all other toys connect to my WIFI just fine. the list is as follow:
    airport extreme
    Zeppelin air
    2x apple tv
    2 ipads
    iphone 4s
    2 mac
    1 pc
    I have litterally just hard reset the router with a pin just now as a last resort... same...
    I will leave the router as DHCP & NAT until a potential firmware or OS update...

  • Upgraded to iOS 4.2 and iPhone no longer connects to AT&T Network.

    Title pretty much sums it up. After updating to iOS 4.2, my iPhone 4 no longer connects to the AT&T Network. It just says Searching and rarely finds the network. When it does, it shoes 1 bar and as soon as I try to send a text or make a call, it goes back to Searching.

    Reverting to an earlier firmware version is not supported.
    Stop by a local AT&T store reporting the problem and request a new SIM card where the new SIM card can be activated with your iPhone. There will be no charge for this.
    If no change after restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup and no change with a new SIM card, the iPhone includes a one year warranty. You can call AppleCare or make an appointment at an Apple store if there is one nearby.

  • Get messagewhen syncing iphone no longer connected or not responding

    I have tried to transfer ringtones from my computer or memory stick to my iphone. These ringtones were previously on this phone but are gone. Each time I try to sync them again, I get the message "your iphone is no longer connected or is not responding". It is physiaclly connected so I'm losing connection internally.How do I fix this problem?

    If you are using a USB hub for the iPhone, don't. If you are using a front port on a desktop or tower computer, don't.

  • My iphone no longer connects to itunes

    My iPhone is no longer recognized by iTunes as it has for over a year.  iTunes and all other software run correctly otherwise.  I've run through all the Apple tips, including reinstalling iTunes, although I didn't delete any files first as Apple suggests.  The iPhone driver shows correct operation in the hardware config file.  I suspect some routine security update is the problem as I do keep my software up-to-date.  I've never had a problem with the iPhone previously, or the connection to iTunes. I'm running out of ideas. The system is a Lenovo T510 Thinkpad in excellent condition, Vista 64 bit os.  Any suggestions would be appreciaed as I'm out of ideas for now.

    Hello Ingrid,
    Thank youj for using Apple Support Communities. 
    You can use the following article to troubleshoot your Wi-Fi connections wit your iPhone..
    iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
    Regards,
    Jeff D.

  • IPhone no longer connects via Airplay to Airport Extreme

    Any device that was connected to my wifi was able to play music and video audio straight to my Airport Extreme. And then one day, it stopped. My iTunes on my computer connects to the Airport no problem, it's just the other devices. Yesterday, my friend connected with her iPhone but still not mine. She doesn't update any of her apps, ever. Is my iPhone simply to update to work with an older Express?? it's about four years old. Can someone help?

    A simple first step is to reset your iPhone's network settings. Settings > General > Reset > Reset Network Settings. It will prompt for your passcode, and ask for confirmation. After that, you will need to connect to your wireless network again. No other settings will be altered.
    If you still don't see an AirPlay icon, the gold standard for troubleshooting an Express is a "hard reset" (read below) after which you will need to reconfigure it. If you reset it, you might as well reset your iPhone's network settings again. Other devices may need to re-connect to your wireless network also.
    To "hard reset" an AirPort Base Station: make sure it's powered up, then gently press and hold its tiny reset button. Don't apply any more force than required to feel a tactile click. Keep it depressed for five to ten seconds, long enough for its LED to flash amber rapidly. Release the reset button. Then, the LED will glow amber steadily for about a minute. Then, it will flash amber, slowly, about once every second or two, waiting for you to configure it with AirPort Utility.

  • My iphone no longer connects with my laptop

    Since having connected my ipad 2 with my laptop. when i plug in thye usb cable from my iphone to my laptop it no longer finds my iphone. I have restarted my iphone, laptop and i have updsted itunes. What else can i do to make it work?

    Refer to these articles:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iPod: Appears in Windows but not in iTunes
    http://support.apple.com/kb/TS1363

  • IPhone no longer connects to iTunes via Wifi

    On July 1,12 my iTunes did an automatic update.  After the computer restarting and I entered iTunes and the following messages appeared:
    Message 1: Must reinstall itunes to connect to ipod or mobile devices.
    Message 2: CD/DVD folder must be located in itunes folder in order to use with itunes
    I have 2 iphones (both 4s, bought at same time, both running iOS 5.1.1)and one will briefly connect to itunes via Wifi (I will identify this one as iphone1) but the other one will not (I will identify this one as iphone2).  I have a PC with Windows 7.
    When iphone1 is connected to itunes via wifi is disconnects randomly.  Under: Summary > Version, it has the message: Connect this iphone using a USB cable in order to update or restore its software.  When I have it connected with the USB cable, there are no problems. The settings selected under: Summary > Options > are: Open iTunes when this iphone is connected, Sync with this iphone over Wi-Fi,  & Manually manage music and videos.  The Setting under Backup > Back up to this computer (where it backs up to; I do not know)
    iphone2 does not connect via Wifi but used to.  It connects without issues with the USB. The Settings in iTunes > Summary are the same as iphone2 except that iphone2 is set as Backup > Back up to iCloud.
    My iphone2 is my primary device.  I use it exclusively; for music, taking photos, syncing photos to my Photo Stream folder on my PC, etc.  The iphone1 is my spouse's secondary phone, so its not used as often (ie: only has 4 songs downloaded, used to take the odd picture, has a mirror image of apps from iphone2).
    I searched Apple Support and tried the following solutions that didn't solve this problem:
    How to restart the Apple Mobile Device Service (AMDS) on Windows (support.apple.com/kb/TS1567) &
    Set the Apple Mobile Device Service Startup type to Automatic
    I have not done this: Remove and reinstall iTunes and AMDS. I did goto the: iTunes for Windows: Device Connectivity Tests > iOS > iPhone - iTunes Troubleshooting Assistantand into iTunes > Help > Run Diagnostics.  The results were: All tests passed. (My iphone2 was plugged in with USB. The iphone1 was connected via WiFi.)
    What do I do now?  Do I need to remove and reinstall iTunes? and if so will I lose all my itunes info (videos, music, apps, settings) or will it just show up after I install iTunes?

    Hi Mitch,
    It sounds like you have already done many of the steps, but I would like you to look at this article -
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    and go over any that you may have missed.
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • IPhone no longer connects to my computer over local network through apps

    I've been trying to fix this for months. I've worked with technology and Apple computers for three years. I am by no means an expert but you can believe me when I say I've tried all the basics.
    I first noticed the problem using FullControl. I liked to use this first thing in the morning. One morning it wouldn't connect, "Error: Connection error (22)." I hadn't updated or changed anything. I actually put my computer to sleep the night before using the app! I was on the local network. My computer was running the helper. My computer was showing up as a device in the app. But it would not connect. I figured something was wrong with the app.
    So I opened up Splashtop 2. My iMac showed up in my list but with a satelite icon informing me it was not connecting on the local network. I was still on my wifi as was my computer. I used it earlier that week.
    I checked out the support pages for both apps. I updated everything. I turned off, on, and checked the connections for my firewall. I turned off my security applications and followed guides to remedy blocks they might cause. Nothing worked.
    I checked Apple discussions and found people having similar issues but no one had a fix. A few found success but nothing worked for me.
    A few days later I went to use my Remote app. My iTunes Library showed up in the local devices but it would not connect, "Remote can't connect to your iTunes library. Check your network settings and try again." I checked. Tried again. "Could not find [my] Library." I went back to the devices and connected to my Apple TV 2 instantly. I tried connecting my iMac with the Apple TV and found no issues. Each communicated with the other fine. I tried to connect Remote to my iTunes again but it failed.
    I verified and repaired my permissions. I thought the "SUID... ARDAgent.app... [permission] has been modified and will not be repaired" could've been the problem but Apple and these Discussions assure me that this is normal and not a problem.
    I recently downloaded Air Playit and ran into the same problem. I set it up on my computer following the instructions. I opened the app. The app showed my computer as a "Computer on Local Network" but when I tried to connect to server, "Connect Server Failed: Cannot connect the server, check the IP, Port and try again." I did and it didn't connect.
    Save for this new app, everything worked before. Nothing has worked since that morning FullContol failed (including the new app).
    Is there an answer out there?!
    iPhone 5 iOS 6.1.4: updated as of 06-29-2013
    iMac 2007 OS X 10.6.8: updated as of 06-29-2013
    FullControl (Full version)
    Splashtop 2 (Full access)
    Remote
    Air Playit
    - All apps and applications updated as of 06-29-2013

    Intego's VirusBarrier X6 was blocking my iPhone's connection.
    I saw that the program was blocking attempts to connect and took the address off the Blocked list. I instantly connected through everything again. It turned out to be a major oversight and easy fix!
    If anyone else is having similar issues, check your AntiVandal software and make sure your devices are not being blocked.

  • IPhone no longer connects to wi-fi over router

    How can I fix the following: Using my iPhone 3GS at home through router worked until two days ago. Suddenly little or no connection. Rebooted router by disconnecting. Also, reset network, with no better result. Only 3GS appears to work on iPhone.  Wi-Fi is working with my MacBook at home.  The iPhone uses AT&T and MacBook Cox, so I guess the two have nothing to do with each other.  GS works on iPhone.

    Intego's VirusBarrier X6 was blocking my iPhone's connection.
    I saw that the program was blocking attempts to connect and took the address off the Blocked list. I instantly connected through everything again. It turned out to be a major oversight and easy fix!
    If anyone else is having similar issues, check your AntiVandal software and make sure your devices are not being blocked.

  • IPhone no longer connects to mac

    My iPhone 3 used to connect with both macs in the house. Now suddenly when I plug it into the machine I have synched it to in the past (iMac Intel Core 2 Duo) not only does the phone not sync with iTunes...it doesn't even charge or launch iPhoto.
    I can take the same iPhone with the same cable, plug it into the other mac (Powerbook G4), and it will be "seen" and charge and launch iPhoto. I can take an iPod, plug it with the same cable into the iMac, and it will sync. So it's not the cable, and (given that the phone "sees" the other mac) I don't think it's the phone. Any ideas on what I need to do to get my phone to see and be seen by the iMac?

    1. Your iMac's USB port may be bad. Try another, or try resetting the USB ports as described here: http://support.apple.com/kb/HT1317
    2. If your iPhone, iPad, iPod touch or iPod nano (5th generation) is not recognized in iTunes on a Mac, you might need to remove and reinstall the Apple Mobile Device Service. Find instructions here, http://support.apple.com/kb/HT1747

  • IPhone no longer connects after 10.6.8 Update

    Hello All,
    Last night, I ran the 10.6.8 update to my Late 2007 Macbook Pro. Everything seemed fine and dandy (Hey, it fixed the App Store for me...) Until I tried to plug in my iPhone this morning.
    At first, it gave no recognition that a device had been connected, then it began to connect and disconnect rapidly. Eventually, leaving me with an error (0xe8000001) and a warning on my phone that 'Charging was not supported with this accessory.'.
    I rebooted my system and the phone, and now it completely fails to discover my connected phone.
    I'm running 4.2.1 on the phone, but I'd be happy to update it to see if that solves the problem... but since I can't connect, I can't update... This was working perfectly up until 10.6.8...
    I'm also running iTunes 10.3.1.
    Someone please help!
    Thanks,
    -Eric

    Robert Farthing wrote:
    Try running software update again.
    There is a patch (can't remember what it was called) that overcomes issues with connecting iPhones.
    Your iPhone doesn't need to be plugged in to get this update.
    Let me know if this cures it..........
    Bob.
    It was called "iPhone SDK Compatibility Update" Version 1.0, released 27th June 2011.
    I found the name in the Software Update app.
    Bob.

  • Ipad and iPhone no longer connect to iTunes, just get spinning wheel

    I have a iphone 5 with the latest IOS software and a Ipad 3 again with the latest IOS software and I used to connect them to my macbook pro 2013 model (Maverics) through a USB cable for backup purposes.  Now when i try to connect to Itunes all I get is a spinning disc and no functionality.

    Back up all data.
    Triple-click anywhere in the line below on this page to select it:
    ~/Library/Application Support/SyncServices
    Right-click or control-click the line and select
    Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
    Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • HT4199 iphone no longer connected to my home wifi. the circle keeps going around but won't connect

    how do I get iphone to reconnect to my home wifi, the circle keeps going around

    Hello VanSlyke333,
    Thanks for using Apple Support Communities.
    For more information, take a look at:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Unable to connect to a Wi-Fi network
    Verify that you're attempting to connect to your desired Wi-Fi network.
    Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
    Have a nice day,
    Mario

  • ITunes on my iphone no longer connects to my airport express

    My macbook air (OS10.8.5) connects to the airport express without any problems. My iphone 4S (OS8.1) has lost the connection.No idea with which update, i just noticed. All three are on the same WIFI network. I turned the airport and iphone off and on a few times. What else could I try?
    Thanks!

    Hello Ingrid,
    Thank youj for using Apple Support Communities. 
    You can use the following article to troubleshoot your Wi-Fi connections wit your iPhone..
    iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
    Regards,
    Jeff D.

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