Iphone no longer found or displayed by itunes

Hi All
My iphone 5 is no longer found / displayed by itunes, ever since i updated to itunes v11.1xx and iOS7.03, can anyone offer any advice?
Tank you
Fredy

Well, the current version of iTunes is 11.1.2.32. You do not say what computer OS you are using so here are both of the support documents to deal with your problem.
Windows: http://support.apple.com/kb/TS1538
OS X: http://support.apple.com/kb/TS1591

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Since upgrading to mountain lion my iphone no longer wirelessly connects to my itunes via wi-fi... is there a remedy for this? thanks

since upgrading to mountain lion my iphone no longer wirelessly connects to my itunes via wi-fi... is there a remedy for this? thanks

I am also having the same problem since upgrading to mountain lion. The symptom is strange.
If I connect my iPhone/iPad using cable first, uncheck and then check the wifi sync option, and then disconnect the cable, iTunes will still be able to see the devices through wifi. But if I restart my computer, it will fail again. And I am tired of repeating this exercise.
Anyone has the same problem?

HT4623 i updated my iphone but my screen now displays the itunes logo with the usb cable

i updated my iphone but my screen now displays the itunes logo with the usb cable

Recent photos may be in your Photo Stream or in your iCloud backup if you chose to enable those backups.
If you were only backing up through iTunes and didn't complete a backup recently, then your photos are gone.
~Lyssa

Iphone takes LONG time to sync with iTunes?

Hi all,
I have and Iphone 3G with 8GB pretty much stuffed, I have only 200MB free and 1000 audio, 50 podcast video, 60 photo and TONS of apps..
I just check how long it would take to sync with my PC yeasterday... 10 hours... is that normal for a backup and sync? how can I speed up the process?
thanks

I'm having the same problem. It's definitely the backup portion. I located my backup folder, and it had over 20k files! I tried deleting the folder and backing up again, and have yet to complete a full backup (they're just too long - I'm constantly having to stop the process to take the phone with me). The latest one was 2 hours and only half done (with 8k files in the folder). I did have facebook and linkedin on the phone, so I've removed those and restarted the backup. It doesn't seem much different so far, but I think I may leave it overnight to see what happens. Could it be that the files (like caches or whatever) used by facebook and linkedin are still on the iphone even w/o the apps? How can I clean up my iphone w/o resetting it completely (I don't want to lose the data on there and I don't currently have a complete backup - though maybe after tonight I will).
Any other apps you know of that have this issue? I can't believe Apple just lets this type of sloppy file management occur.

My Iphone no longer syncs with the latest ITunes update. I've uninstalled it and stop and started Apple Mobile Device. How do i get it to sync again?

I am using Windows 8.
I downloaded the latest update from a few days ago 1/22/2014. Now my Iphone isnt being registered by Itunes. The computer recognizes it and it charges the phone.
Message was edited by: JamesBa1

Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

IPhone no longer shows up in iTunes: can't update files, etc.

Hi there,
For some reason (and I don't think it's the USB connection... I've tried two) by iPhone no longer shows up in the iTunes window when I connect it to my MBP. Consequently, I can't update my Address Book, or anything like that.
Does anyone know what I can do to correct this? I've tried restarting the phone (a 3G, by the way, running the new OS)
Regards, Malcolm

Malcolm Hamilton wrote:
now I have no music in iTunes. Luckily, I'd renamed my iTunes folder, and moved it onto my desktop. I thought it would be a simple matter of replacing the new (empty) iTunes folder with my old one, but this doesn't seem to work. Can someone tell me the best was to get my 3,000-odd songs (and the folders/playlists they're in, etc., back into iTunes?
If you move and rename the the iTunes folder you won't see any music in iTunes the next time you launch it. You can quit iTunes and rename it then put it back or leave it and launch iTunes while holding Option to choose the location of the iTunes library.
See these articles about the iTunes library for more information:
How to open an alternate iTunes Library file or create a new one
iTunes for Mac: Moving your iTunes Media folder

HT1727 How can i retrieve purchased audiobooks that were not synced (problem encountered during sync process). My account shows the purchase history, but the apps are no longer displayed in itunes or on my ipad or iphone

How can i retrieve purchased audiobooks that were not synced (problem encountered during sync process)? My account shows the purchase history, but the apps are no longer displayed in itunes or on my ipad or iphone. I'm not very savvy with using iTunes - I don't think is very intuitive (unlike me:)). Any help would be appreciated.
Thanks

Hello mcegirl4,
Thanks for using Apple Support Communities.
Please refer to the instructions in the following article to assist in downloading those previous purchases from iTunes and the App Store:
Download past purchases
http://support.apple.com/kb/HT2519
Take care,
Alex H.

Airport no longer found in iTunes or Airport Utility but found on iDevices

A couple months ago, my two Airport Expresses and my Apple TV disappeared from iTunes AirPlay. When I ran the Airport Utility, the Airports and Apple TV could not be located. Interestingly, the Airports displayed a green light and all iDevices (iPod Touches and iPads) could connect to the Airports via AirPlay. Like wise, Airport Utility on the iDevices located the Airports. So I connected an Airport to the router via a Ethernet cable. Once connected via wire and after a hard reset (with an orange light displayed) the Airport Utility found the wire-connected Airport. I ran the utility to set up the Airport and a green light came on. Then the wire-connected Airport was visible on iTunes AirPlay. So I unplugged the Airplay and returned it to the stereo. The green light came on, but now neither iTunes not the computer based Airport Utility could find it, even though the iDevices could. I repeated this process expecting a different outcome enough times to be certified insane.
So as I sit my computer based (Windows Vista) Airport Utility and computer based iTunes (the new version) cannot locate the Airport Expresses even though the iDevices readily see them. And their green lights display a connection to the network.
I even tried a forced connection by pasting the Airport's IP address (obtained using Airport Utility on iPad) into the manual configuration of the Airport Utility on the computer. Oddly, once the IP address was entered, the computer based Airport Utility could see the specs of the Airport Express. But when I tried to save or conclude the Computer based Airport Utility configuration, I got an error.
Another odd thing is that the Remote App on my iDevices no longer works either. I can no longer connect to my iTunes library. The remote simply can't find my Library at all. (I confirmed that Home Sharing is on). But I noted that in iTunes is indicated that four devices work connected or linked to the Library. So I had iTunes "forget" the devices "connected" for Remote and tried to reconnect. I got the number could on the iDevise but the devise never appeared in iTunes Devises for selection.
So whatever problem is preventing iTunes from locating my Airport, is also blocking my iDevises from connecting to iTunes. Meanwhile, my iDevises can sync with iTunes (while wired - I never tried a wireless sync) and can connect via AirPlay to all Airports.
I've researched this for months and found nothing to work. I'm frustrated to the point of doing something drastic like dumping iTunes and finding some other player to manage my music and stream to my stereos. I'd rather not but the vast majority of my Library can't be played over my stereo.
Please help!

Thank you for your note. I am not sure what you mean by "bridge mode" but I have executed the reset several times. In fact, I reset the things enough times to be certified crazy. The thing is, the things are connected to the network. My iDevices can stream music to them via AirPlay and my iDevices can view them in Airport Utility.
The problem appears to be iTunes. iTunes cannot find the AirPort Expresses (even though they are definitely on the network). Likewise, the Remote App on my iDevices does not work in that although previously matched, they could not access the Library. When I forced a "forget" and tried to re-match, my devices were not discovered/displayed on iTunes.
What I don't understand is why my AirPort Utility on the computer can't find the Expresses but AirPort Utility on my iDevices can find them.
Keep in mind that this is a wireless issue. If I plug the Express into the router and rest it, iTunes sees it just fine. The Remote App does not work still.

I've lost my Iphone 4 and found it back. i am unable to restore data. if i connect to itunes its getting restarted again and again. what should i do???

i've lost my Iphone 4 and found it back. i am unable to restore data. if i connect to itunes its getting restarted again and again. what should I DO ??? TS KEEP ON RESTARTING ALL THE TIME

Hi there balaji007,
You may find the troubleshooting steps in the articles below helpful.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W.

Burning software is no longer found in Itunes, I have done the reinstall and registry editor what's left?

burning software is no longer found in Itunes, I have done the reinstall and registry editor what's left?

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard p6-2120
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 001DBB400B063028
Current user is not an administrator.
The current local date and time is 2013-01-31 15:06:09.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 6530D Graphics
(Standard display types), Standard VGA Graphics Adapter
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: cba6a1567ef4178da2d3f57271416f40
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.
Error Correction is turned on for importing audio CDs.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard p6-2120
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 001DBB400B063028
Current user is not an administrator.
The current local date and time is 2013-01-31 15:06:09.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 6530D Graphics
(Standard display types), Standard VGA Graphics Adapter
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: cba6a1567ef4178da2d3f57271416f40
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.
Error Correction is turned on for importing audio CDs.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard p6-2120
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 001DBB400B063028
Current user is not an administrator.
The current local date and time is 2013-01-31 15:06:09.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 6530D Graphics
(Standard display types), Standard VGA Graphics Adapter
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: cba6a1567ef4178da2d3f57271416f40
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.
Error Correction is turned on for importing audio CDs.

My iPhone 3Gs is now no longer a recognised device on iTunes after I downloaded the new iTunes with iCloud software, but it does recognise my iPad2??

My iPhone 3Gs is now no longer a recognised device on iTunes after I downloaded the new iTunes with iCloud software, but it does recognise my iPad2??
I run both Mac and a PC and have iTunes on both, which has previously recognised my iPhone. I had updated my Mac with the new iTunes software with iCloud and updated my iPad2 just yesterday. I then wanted to do the same with my iPhone today, but my Mac wouldn't recognise the device so I tried it on my PC, which recognised the phone but told me I needed to update my iTunes and this in turn wanted to update my iPhone software. After completing all this and restarting, my iPhone now shows the iTunes icon with the USB plug pointing towards it, obviously wanting me to plug it in to my computer to re-connect with iTunes, but now neither of my computers recognise my iPhone and my PC states an 'Unknown Device'. My Mac doesn't even see it. Can anyone help as I really need to get my phone working?? Thanks

Hold down the Home and Power button for 20 seconds. And try to update again.
Also read and follow this:
http://www.apple.com/support/iphone/assistant/restore/

Iphone 4 since upgrade to ios 5.1.1 no longer works with made for itunes, iphone devices.

Ever since I upgraded to IOS 5.1.1 my Iphone no longer works for playing music thorugh my Apline car unit, My Logic 3 clock radio, and a Next made for ipod device.
I can sync through ITunes on the PC and can also play videos through the HDMI adapter.   My wifes iphone 4s and the kids hand me down iphone 3s still play fine through these made for Itunes , Ipod , Iphone devices.
I want to downgrade back to the prior IOS I had before Apple encouraged me to install this bugged one.   How do I go about getting a legit non jailbroken prior IOS version installed on my Iphone?
Is Apple aware of this issue , as I have seen blogs about this it is affecting other people?   Will this issue be resolved with ios 6?
Can I get the beta ?
Thanks,
Douglas

Agreed. Same thing here. Just bought a late model Alpine INE-S920Hd and it is all kinds of broken. I think this is happening because Apple shifted the music and video. Totally buggy. Bluetooth refuses to work properly, too. A2dp keeps stealing the audio from Pandora in the Alpine interface. The ipod controls dont work at all.

I have an iphone 4s that is having display issues. If I turn the phone on, it vibrates to acknowledge it successfully turned on but the screen stays solid black. I can plug the phone into my computer and itunes will recognize the phone as well.

I have an iphone 4s that is having display issues. If I turn the phone on, it vibrates to acknowledge it successfully turned on but the screen stays solid black. I can plug the phone into my computer and itunes will recognize the phone as well. However, itunes can not do anything with the phone because the phone is locked and I can not unlock the phone because the screen is black.
>CURVEBALL!!!<
The screen does work though! Through trial and error along side a little troubleshooting, I was able to figure out that the screen will cut on after the phone dies completely. The phone has to die completely with no battery power left. Then if I plug the phone into a charge and wait a while for it to charge, the phone will turn on like nothing was ever even wrong with it. I charge the phone up to like 30% and turn it off then bam the phone turns on but the screen is solid black again.
I am currently in the process of waiting for the phone to die and when I turn the phone back on I am going to completely remove the auto-lock and lock code off of the phone for the time being.
Any other suggestions? Please help!

Sounds like the device was dropped at some point and damaged as a result.
Take it to Apple for evaluation and a replacement.

Apps bought on Iphone no longer sync to iTunes on PC

The subject explains it all, my iPhone no longer syncs any of the apps purchased on the iPhone back onto iTunes on the PC. In fact, the itunes doesnt see any apps when connected to my iPhone - and I can't move or edit the apps contained on my iphone within the software.
What a nightmare, and another example of how annoying and pathetic iTunes is.
Please help.

Disable auto sync when an ipod/iphone is connected under preferences in itunes. If using windows, this will be under the edit menu. Make sure the account you're signed into in itunes matches the account on your phone Settings>Store>View Account. Connect your phone, itunes running, go up to Store>Authorize this Computer(to make sure your computer is authorized). Then File>Transfer Purchases. This should put all of your purchased content into your itunes library.
FYI: The sync for content like music & apps is ONE way, computer to phone. Content you purchase directly on your phone is transferred to your itunes library.

IPod classic connects but is not detected in Diagnostic as "No iPod, iPhone, or iPad found" will not sync no matter what I try. have reinstalled itunes, changed cords, restarted services. Just started happening very recently. diagnostics detection is key.

I have a 120gb Classic that has been working, connecting and syncing flawlessly for years. Now it appears that (maybe since an itunes update) my same Windows 7 x64 computer that has not changed other than the occasional iTunes update will not detect my iPod, and therefore will not sync any more.
The odd thing is that iTunes will sometimes see the iPod (not always), and Windows will also sometime see the iPod. Even when it does, and I click to sync a podcast (or anything else) it appears to go through the #1 and #2 steps and says it is syncing - Do not unplug, then appears to finish, but when you check the ipod after ejecting, nothing has changed. It looks like this has been happening for about a week, but my wife must not have realized that songs and other items were not actually syncing.
I have tried uninstalling iTunes, downloading the 11.2... version available online now, no help. I have tried resetting the ipod, no help. I have tried changing cables, no help. every time I go through the diagnostics in iTunes, it fails the connectivity test and says "No iPod, IPhone, or iPad found.
I am so frustrated. I have tried everything I can think of but even though iTunes shows the iPod, it wont sync....

This issue has been resolved - my Support Advisor, Edgar, was able to discern what was causing the problem.
It appears that, despite years of never experiencing this, one of the latest ipod updates actually altered my device's personal settings and changed it to "Manual" for all synchronizing; even performcing Factory Restores did not change it back to being automatic.
My ipod is working as good as ever now thanks to Edgar. If anyone else is having this problem, please make sure you check your device's settings in iTunes and see if "Manual" is checked - even if you never changed the settings yourself and have no reason to suspect that to be the problem, as was the case here. If it is checked - uncheck it to enable automatic syncing.
So relieved this was not a much more serious problem. I've missed having my music on the go. Thanks, Edgar!

Iphone no longer found or displayed by itunes

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