IPhone not automatically turning off screen during calls...

ok, getting sick of this b.s. and i have tried the settings and whatever else i can find... NOTHING WORKS!
WHY!!!  why when i make calls does it not turn the screen off so that i don't unintentionally mute people or accidentally put them on speaker??!  w-t-f apple???
also, sometimes when it actually does fade out, it stays feded out... and i have to hit buttons or the screen to wake it back up?!??!  w-t-h apple?!?! 
anyone else having this problem?  i tried to search the forum and can't find anything on it...
thanks

The iPhone 4's proximity sensor is just above the earpiece speaker as shown here:
If your Otterbox is covering the sensor, it won't work.  Otterbox makes cases for the iPhone 3/3GS and iPhone 4.  The sensors are located in different places, so a case for the 3/3GS won't work for a 4.
Take your case off and see if you still have the problem.  You may have a bad sensor and need to make an appointment to have an Apple Retail Store Genius look at your phone. http://www.apple.com/retail/geniusbar/

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