IPhone not backing up or syncing on Windows 7
I have an iPhone 5 and iPhone 5s; just got the 5s.
When I try to back up either phone to iTunes on my Windows 7 machine, I hit the back-up button and it looks like it is backing up for a second but then it goes back to the way it was and still displays: "Your iphone has never been backed up to this computer."
This happens with both phones. Also, both phones will back up to my Macbook Pro machine. However as it happens, my Windows machine has all the content that I want to manage, so I'd really like to get it working.
I've tried doing a complete reinstall of iTunes multiple times with reboots in between. I put the phone into device mode and restored it from the Windows machine.
It will connect, the computer will recognize it, I can see what is on it, but it will not back-up and it won't sync. Also, I can't set the phone to sync via WiFi. It says it is set, and I hit apply, but the change isn't made in the phone.
Help, I think I've run out of options!
Hi there SC1133,
I would recommend taking a look at the troubleshooting steps for backing up to iTunes found in the article below.
iOS: If you can't back up or restore from a backup in iTunes - Apple Support
-Griff W.
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