IPhone not recognised by iTunes 10.4

Since downloading iTunes 10.4 my Mac no longer recognises my iPhones. I just upgraded to Lion OSX 10.7 in the hope that would fix it. Alas, I still can't see my phones in iTunes, so I can't sync them.
I've tried everything including reinstalling iTunes, putting the correct iTunesHelper into login items, checking and unchecking the "prevent ipods, iphones from syncing automatically" in iTunes.
Please help!!!!!

You were right.
I've read other forums suggesting that it was due to the cable but I ignored it as my cable was like yours - it charges fine and also, in another computer - it charges and recognized the device just fine.
After reading your post, I tried it with another iPhone cable and it miraculously worked. My iPhone is recognized by iTunes.
The things is, both cables are in normal condition and are both genuine Apple cables.
I'm glad mine's finally recognized though

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Upgraded now iphone not recognised by itunes

Iphone now not recognised by itunes upgrade failure, phone backup done? phone wiped clean, now not recognised by itunes. Iphone4 only shows symbol - connect to itunes. if rung goes straight to answer phone... can’t reinstall phone setting
Please Help!!!!
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Shuttle Inc SK22V10
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0012AA2407E53CC0
Current user is an administrator.
The current local date and time is 2011-10-25 10:59:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 7900 GT/GTO
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {03B67EC8-2820-41F2-AEF0-217534063E15}
Description:          VIA Compatable Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address:          192.168.1.8
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue Oct 25 10:33:36 2011
Lease Expires:          Wed Oct 26 10:33:36 2011
DNS Servers:          192.168.1.1
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-25 10:42:07.
**** CD/DVD Drive Tests ****
LowerFilters: Pfc (2.5.0.204), PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: PIONEER DVD-RW DVR-111D, Rev 1.23
Audio CD in drive.
Found 8 songs on CD, playing time 74:00 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:07:56
Track 3, start time 18:33:06
Track 4, start time 23:01:36
Track 5, start time 37:41:28
Track 6, start time 45:20:46
Track 7, start time 50:53:11
Track 8, start time 61:04:51
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are:   4 10 16 20 24 32 40 48.
The drive CDRW speeds are:   4.
The drive DVDR speeds are:   4.
The drive DVDRW speeds are:   4.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod classic running firmware version 1.1.2
Serial Number:          8K741QXJYMV
iPhone 4 (GSM) running firmware version 4.2.1
Serial Number:          83052PL1A4S
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Read here to troubleshoot your issue - http://support.apple.com/kb/TS1591

IPhone not recognised in iTunes after upgrading to 10.0.1

Hi, I hope someone out there can help with a problem I have with my iPhone 3GS currently running 4.1.
I recently upgraded to iTunes 10.0.1 and iTunes has not worked correctly since.
When I connect my iPhone to PC with a USB I receive the usual pop-up asking what I would like to do with the device, but when I open iTunes, the phone is not located and listed in Devices (devices not even shown on the menu).
I have tried all manner of different things to fix;
Restarted PC
Restarted iPhone
Opened iTunes before connecting phone
Connected phone before starting iTunes
Connected using different USB cables
Used different USB ports
Restarted Apple Mobile Device and iPod Service in Administrative Tools > Services
Uninstalled 10.0.1 and re-installed a previous version of iTunes
After all this, my iPhone is still not being recognised in iTunes.
Can anybody out there help please??
Thanks
Phil

Hi,
Hopefully someone on here might be able to help me also =)
I can't be 100% certain when but pretty sure it's since I updated to itunes 10 I haven't been able to sync or charge my iphone through my laptop, although it still charges through mains charger. My laptop makes a noise when I plug the iphone in but does not recognise it in windows or itunes. I have tried the above steps but cannot locate the phone anywhere in device manager or when in recovery mode. Have tried different cables and usb drives aswell as restarting etc.
Any advice appreciated
Holly

Iphone not recognised in itunes, iphone not recognised in itunes

Windows XP , iPhone 4 Itunes latest.
I have followed ALL of the suggestions to resolve why my iPhone does not show in iTunes. Any tips would be greatly appreciated.
It worked before although everytime iTunes updated I had problems connecting again.
When iPhone is plugged in to usb windows recognises it as a camera no prob.
Cheers

I have the same problem too. My phone wont show on my pc that's why I can't move my photos. But it does show on itunes.
Then I went to device manager and this is what I found. I dont know what to do though.

Iphone not recognised in iTunes on new MAC

I’m hoping someone can help? I have been using a PC to sync my iphone in itunes. I have a new Macbook and I want to start syncing my phone with that but the device is not being recognised. I have copied my library across for the PC to the MAC but when I plug my phone in to the MAC it automatically opens iphoto but does not respond to the phone. I have authorised my MAC in itunes and reinstalled itunes twice but still no joy. Has anyone had a successful outcome to a similar problem?

dannik wrote:
when I plug my phone in to the MAC it automatically opens iphoto
try this first:
launch *Image Capture* while your iPhone is connected. Image Capture can be found in your computer's applications folder.
go to the Devices pulldown menu and select iPhone. now, go to the Image Capture pulldown menu and select preferences. In the general tab, change +when a camera is connected, open+ to +no application+. click OK, then quit Image Capture.
as for the iPhone not being recognized by iTunes, try the troubleshooting tips here: http://support.apple.com/kb/TS1591?viewlocale=en_US.
JGG

Old iphone not recognised in itunes

I have an old iphone version 4.2.1, it is no longer recognised in itunes, no icon appears when connected to my computer, therefore unable to sync and update. My ipod and ipad work fine with itunes. Any help much appreciated.

http://support.apple.com/kb/TS1591

2 weeks of trying still iphone not recognised with itunes!!!!!!!!

HELP!!!!!!!!!!!!!!!!!!!!!
ready to smash iphone with hammer.
tried everything, uninstall, UAC off, hidden admin in vista,
deleting infcache1 file,
everything and still cannot get iphone to sync with itunes charge battery or anything.
apple support is hopeless!!!!!!
please help!

Just so we're all on the same page here, when you say "I have done that everytime it fails to install." did you follow the steps exactly as outlined in the two referenced support documents or did you just try & do things on your own? If the later, I'd suggest you follow the steps as outlined. If in fact you have followed these steps, I'm sorry but I have no further suggestions.

IPhone not recognised in iTunes

Hello there,
I'm having trouble with my iPhone 3G-S in that iTunes isn't recognising it as connected. It's fully connected, I have the latest version of itunes (i've just this second downloaded it) and the AMDS is 'started'.
The only thing my iPhone screen is showing is a picture of a cable with an arrow pointing to 'itunes'. But it's plugged in. And if it helps, the iPhone isn't registering on my computer either.
Pleeeeeease help, I've not had it long and have just got used to it :-/
Many thanks,
Jonno

Ok, well firstly thanks for the prompt response. Unfortunately, this guide hasn't helped.
I'm runnning the right computer software (hence why it's worked before)
The phone battery is fine and not flat
I've tried using different USB 2.0 ports
I've restarted the iPhone
Restarted the computer
And already downloaded the latest version of iTunes.
Is there anything else i can do?
Thanks again

Iphone not found in itunes

Help. My Iphone 4s and mini are not found in Itunes on my new HP ENVY dv6-7246us Notebook PC that is running windows 8. I have tried all four of the usb slots; eventually the mini was discovered however after a reinstall of Itunes, neither are found.

Phone not recognised in itunes
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IPhone not appearing inside iTunes

Running latest iTunes on Lion. My iPhone 4 is configured to sync over Wifi.
Since some days my iPhone does not appear within the sidebar after starting iTunes.
I can force iTunes over Wifi syncing directly from my iPhone but the iPhone won't appear inside iTunes.
How can I resolve that?

Phone not recognised in itunes
iPhone not recognised by iTunes on PC
iPhone not recognised by iTunes on Mac

My iphone is not recognised by itunes or my computer

My iphone is not recognised by either i tunes or my computer. Everything was working fine but now when i plug my phone into the computer it does not charge up the battery nor does it appear in tunes or my computer.
I have gone through the apple checklist in trying to resolve the problem going into device manager as advised in the apple help guide.
I have reinstalled i tunes as advised, restarted the apple mobile device. When I come to 'verify that the apple mobile usb driver is installed' . There is no apple mobile device usb driver listed under 'universal serial bus controllers' so I followed instructions to install it as per apple website.
In the device manager box under 'other devices' it shows iphone and unknown device both have which have an exclamation mark in a yellow triangle over them.
I followed the instructions to update the apple mobile device driver under 'if only apple iphone appears' got to 'click ok in install from disk dialogue' which is point 8 in the instructions and then point 9 'click next to finish the driver installation steps'.
However this error message appeared - 'windows encountered an error installing the driver software for your device' stating it found the driver software but encountered an error trying to install it. One of the installers for this device cannot perform the installation at this time.
Any help greatly appreciated.
Thank you

Ok Ive gone to support.apple.com and the heading is 'iso:device not recognised in itunes for windows'
Following all steps listed then at step 5 'verify that the apple mobile device usb driver is installed....
In device manager I can see two issues a) under heading 'other device' it lists two....iphone and unknown device...both have ! in a yellow triangle.
Under the heading univeral serial bus controllers I cannot see Apple Mobile Device USB driver so I carry on to the section stating 'Reinstall the Apple Mobile Device driver.....
I click on start and in dialog type devmgmt.msc
I expand the sections imaging devices / other devices / universal serial bus controllers
The guide then says look for the entry that recognises the device as a camera howver all Ican see near this is under 'other devices' where it lists iphone (and unknown device) both with ! in yellow triangle
The next guide entry offers 'If only unknown device appears' or 'If only apple ihphone/pad/pod appears' however I can see both unknown device and iphone.
If I click on 'unknown device' > properties>details>Hardware IDs it shows nothing in the box however under the 'general' tab it states ''This device is not configured correctly (Code 1)'' and suggests clicking update driver. Doing this displays error message - ''Windows encountered a problem installing the driver for this device'' saying ''Windows found driver software for the device but encountered an error while attempting to install it - WPD FileSystem Driver - One of the installers cannot perform the installation at this time''
Doing as above but by clicking on 'iphone>update driver > browse my computer for driver software > let me pick from device drivers on my computer > Have disk > mobile devices two items are shown a) Apple Mobile Device USB driver b)MTP ISB device....
Highlighting (a) and clicking 'have disk' and locating the usbaap164 file in c/common files/apple/mobile device support/drivers then double clicking this file and OK in the 'Install from Disk ' dialog and next again gives error repsonse as above in terms of encountering a problem installing driver but this time lists Apple Mobile Device USB driver.
Sorry for the long winded step by step hope this helps explain things a bit!

IPhone 5 is not recognised by iTunes (Mac)

Okay so recently the sleep/wake button on my iPhone 5 was beginning to stop working. Turns out that this is a common problem, and Apple were happy to replace my phone as it was still under warranty. I went through the setup assistant and it prompted me to either:
set up as a new iPhone
restore from iCloud backup
restore from iTunes backup
I chose the last option, and the new iPhone was not recognised in iTunes. I gave up on this and just decided to set up as a new iPhone, and decided I would restore from a backup later. So I completed the setup and yet iTunes will still not recognise the phone. I have tried quitting iTunes, restarting my Mac and restarting my iPhone multiple times. I followed all of steps on the troubleshoot guide: http://www.apple.com/au/support/iphone/assistant/itunes/
My Mac is running OSX 10.8.4 and iTunes 11.0.5 and my iPhone is running 6.1.4.

What is the version of iTunes on your Mac...?
What is your Macs Operating System...?
Click on the Apple icon.. Top left in Finder...
ï£¿ > About this Mac > Version...what does it say?
iPhone 5 Syncing
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later

My iPhone is not recognised by iTunes [iTunes could not connect to this iPhone. This device is no longer connected]

When I plug my iPhone 4 in to my MacBook Pro, it charges but it is not recognised in iTunes.
After about 30 seconds I get the following message:
"iTunes could not connect to this iPhone. This device is no longer connected."
The device still charges but is not recognised.
I've obviously tried restarting both devices / programs. I'm running the laters versions of iTunes and iOS on my iPhone. I've tried all the steps in the troubleshooting pages, and i've re installed iTunes. Stil no luck.
Any help would be appreciated.
Thanks!

I am having a very similar issue with my iPhone 5.
Yesterday I took it to the Apple Store as the battery was draining rapidly, and had the phone restored from an iCloud backup. Everything but my music was synced, and when I returned home to sync my music, the iPhone is only being recognised by iPhoto and I am having error messages from iTunes that the iPhone is not recognised and is unresponsive. I have tried everything I have found online, including trying to connect my phone to my work computer with similar messages.
Please help!

My iphone is not recognised by iTunes on Windows 8.1

My iPhone is not recognised by iTunes since the Windows 8.1 update?

Hi Drazse,
Thanks for visiting Apple Support Communities.
If your iPhone is not recognized by iTunes for Windows, the troubleshooting steps in this article may help:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jeremy

IPhone 4 with 5.0.1 not recognised by iTunes. Forcing me to restore.

I upgraded to iOS 5.0.1 last week now my phone is not recognised by iTunes. It it telling me to set up a new phone or restore from back up. Problem is the last back up is the the day I updated. I don't want to lose all me purchases and stuff on my iPhone over the last week. What can I do?
Relevant info iPhone 4 with 5.0.1 on iTunes 10.5.1 running on iMac Lion 10.7.2

Your iPhone being recognized by itunes will not change this.
All purchases on your iPhone should be in your iTunes library. If you haven't synced your iPhone with iTunes or updated your iPhone's backup over the last week, anything included with the iPhone's backup since the last backup that is not available on your computer will be lost. iTunes purchases except for movies can be re-downloaded.
http://support.apple.com/kb/ts1591

IPhone not recognised by iTunes 10.4

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