Iphone not recognised by PC or itunes

Hi i have a 3g iphone which is not being recognised by the HP tablet i use on the ESB cable, it does not show up in itunes either
I have itunes 8.0 intsalled, the phone is recignised by other devices and other USB devices are recognised by the usb ports on the laptop so its not the ports or the cable?
any ideas?

Hi Chris,
Try the general tips in this article: http://support.apple.com/kb/TS1495
Is Apple Mobile Device Support running on your PC?
-Jason

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Windows: http://support.apple.com/kb/TS1538
OSX: http://support.apple.com/kb/TS1591

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Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Shuttle Inc SK22V10
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0012AA2407E53CC0
Current user is an administrator.
The current local date and time is 2011-10-25 10:59:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 7900 GT/GTO
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {03B67EC8-2820-41F2-AEF0-217534063E15}
Description:          VIA Compatable Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address:          192.168.1.8
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue Oct 25 10:33:36 2011
Lease Expires:          Wed Oct 26 10:33:36 2011
DNS Servers:          192.168.1.1
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-25 10:42:07.
**** CD/DVD Drive Tests ****
LowerFilters: Pfc (2.5.0.204), PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: PIONEER DVD-RW DVR-111D, Rev 1.23
Audio CD in drive.
Found 8 songs on CD, playing time 74:00 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:07:56
Track 3, start time 18:33:06
Track 4, start time 23:01:36
Track 5, start time 37:41:28
Track 6, start time 45:20:46
Track 7, start time 50:53:11
Track 8, start time 61:04:51
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are:   4 10 16 20 24 32 40 48.
The drive CDRW speeds are:   4.
The drive DVDR speeds are:   4.
The drive DVDRW speeds are:   4.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod classic running firmware version 1.1.2
Serial Number:          8K741QXJYMV
iPhone 4 (GSM) running firmware version 4.2.1
Serial Number:          83052PL1A4S
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Read here to troubleshoot your issue - http://support.apple.com/kb/TS1591

IPhone not recognised by laptop (or connecting to itunes)

My iphone has recently been repaired with a new dock (since the other was corroded with water damage and would not allow the iphone to charge at all). I got it back today and after updating my itunes, the softwarde on the iphone (to iO6.1.2) and the software on my Mac, but it is not being recognised when it is plugged in.
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Hopefully someone on here might be able to help me also =)
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dannik wrote:
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try this first:
launch *Image Capture* while your iPhone is connected. Image Capture can be found in your computer's applications folder.
go to the Devices pulldown menu and select iPhone. now, go to the Image Capture pulldown menu and select preferences. In the general tab, change +when a camera is connected, open+ to +no application+. click OK, then quit Image Capture.
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JGG

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TS1538 iPhone not recognised by Desktop PC

After completing all of the instructions regarding my iPhone not being recognised by My Computer and, subsequently, iTunes it is still not working. A couple of extra things:
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I have reinstalled iTunes, restored factory settings on the iPhone4 for in question (via iTunes on my laptop) and tried different data cables.

I have already done all of the above but still no success. It is so strange.
As I mentioned above:
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* MY phone (another iPhone4) is recognised by the desktop
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Try to connect in recovery mode, explained in this article: iPhone and iPod touch: Unable to restore , then set it up "as new device", shown here. How to set up your iPhone or iPod touch as a new device
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IPhone 3g sync problem... ipod works fine, iPhone not recognised.

Hello,
I guess this may be a hardware problem but I could really do with some advice. I have an IPhone 3g which i sync to my Imac (using itunes 9.1.1). Every now and again i have had problems with itunes not recognising my phone but normally after a reboot (phone/imac) it would work fine. On one occasion the reboot didn't work and I I had to reinstall itunes.
Now i have the same problem but none of my previous fixes work... I cannot sync my iPhone at all. It doesn't charge from the USB (although it does from the mains) and doesn't show up as a device in iPhoto. Its just not there! I have tried syncing my old iPod which works fine - which makes me think its the phone is causing the problem. Everything else on the phone itself works fine.
Any ideas, hints or tips...

Thanks for taking the time to respond.
I did this yesterday and had no joy... so i thought i would try it again before posting that I had done it and to my surprise this time it has worked.
Great that it is fixed but i guess going through this process shouldn't be a normal operation? Is there a fault with my iPhone or is it simply a bug in iTunes that needs a re-install to fix? I imagine it will happen again in a few weeks time so am hoping for a more permanent fix.
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IPhone not recognised by pc

Hi there
I have been struggling to resolve an issue with my iPhone 3G. It just stopped working and when I connected it to my laptop via a USB port my pc or itunes does not recognise it. It also will not charge if I plug it into an electric socket. I have also tried to connect it on a different laptop without sucess. I have tested the cable and there is nothing wrong with it as it works ok with my friends iPhone. I am using Windows XP Professional 2002 Service pack 3, and my laptop is up to date with windows updates ect.
I searched the help forums on Apple and google and I think that I have worked out the problem. I am not 100% sure thats its the driver but in my Device Manager folder there is no Apple Mobile USB Device or driver listed so I think this may be it. I uninstalled itunes in the order that was advised, on the apple support page and then reinstalled it...but still my phone is not recognised. Is there a way that I can download the driver? Is there a link to download it please? I also do not have Apple recovery mode in my device manager folder and when I tried to follow the instructions to put my phone into recovery mode it did not work. My phone is now out of charge so I cant even switch it on. I would be grateful if anyone can advise me how to resolve this issue or knows what may be causing this problem. Thanks so much in advance.

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How do I fix MMC could not creat snap in?/iPhone not recognised etc

My 3G Iphone is not recognised by iTunes. It does not appear on iTunes at all. Infact if I doc the iPhone Itunes wil not function at all. I get these messages:
MMC could not creat the snap-in. It might not have been installed correctly. Name Event Viewer: CLSID:FX:{b05566ad-fe9c-4363-be05-7a4cbb7cb510}
and
iTunes could not connect to this iPhone because an unknown error occured (0xE8000065).
and
iTunes could not connect to the iPhone because an invalid response was received from the device.
I hope they are all connected so that one resolution fixes it - I have tried lots of different things from the support pages - appreciate any help anyone can give.

Hi,
This is normally caused by a corrupted system file, I suggest to use system file checker to repair the corrupt file:
1.Swipe in from the right edge of the screen, and then tap Search. Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator.
2.At the command prompt, type the following command, and then press ENTER:
sfc /scannow
As for more details, you can refer to this article:
http://support.microsoft.com/kb/929833
Also, the issue can be found and solved already in this post:
http://social.technet.microsoft.com/Forums/en-US/fb6e124e-4f9c-4873-b2e4-e229e144f1dc/mmc-could-not-create-snapin?forum=w8itprogeneral
Regards
Wade Liu
TechNet Community Support

Iphone not recognised by PC or itunes

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