Iphone not recognized by windows explorer

I've read previous posts on this but no luck.  I have never had a problem with this before.  I'd plug my iphone 5 into my laptop, open Windows Explorer, then drag/drop files into my computer from my phone.
Then I purchased a Canon camera with wifi for my office.  My IT guy tried to no avail to get the wifi to work.  In the process, my Windows Explorer will no longer recognized either the Canon camera or my iphone.  I am running out of space on my phone.  I emailed myself all the videos I could so I could delete them but many photos and my larger videos are stuck on there.
My phone works great in itunes, I have no problems with my USB drives otherwise.
I've tried some fixes I've read about: stop/start Apple Device Service.  I went to device manager and explanded the list as someone had suggested.  They said to right click on "imaging devices" to then uninstall a driver but imaging devices was not in the list.
My IT guy says the drivers are gone and I need a new hard drive for my Dell laptop which I have to pay for.
This is very frustrating.
Please offer any assistance you can.
Thank you.

This article might help: http://support.apple.com/kb/TS1538
Start with step 3 - Verify that Apple Mobile Device Service Support is installed
Work through steps 4-6 is step 3 doesn't help.
~Lyssa

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