IPhone not recognized/Software N/A?

When I connect my iPhone to my macbook it doesn't recognize it. When I connect it in recovery mode it says in the details that the software version is n/a and the serial number n/a?

Sounds like it's hosed... are you able to restore it in recovery mode, or have you tried?

Similar Messages

  • HT1414 iphone not recognized in windows or itunes

    iphone not recognized in windows or itunes

    My iPhone 5 was not being recognized by two different computers, windows 7 and windows 8.1.  My wife's iphone 5 had no issues.  I followed all the advice on-line from re-installing iTunes, resetting my phone ( as new and backed up from cloud), device manager troubleshooting, re-install drivers, different cables, different ports.  Oddly enough in the fianl analysis my iPhone only gets recognized when the cable is insert in one way into the phone.  Flip the cable and it goes straight to "unknown device".  Doesn't matter which cable I use, it only works on one side.  My wife's works both ways.  I can't explain it, but there it is.  I put a dot with a permanent marker on the cable to identify which side goes up.

  • IPhone not recognized by iTunes any more

    iTunes 9.0.2 on a 2006 iMac 2GHz intel duo running OSX 10.5.8
    iPhone 3Gs 32 gig
    iPod (5th gen)
    3 external hard drives, all the iTunes library stored on a Mybook 1 TB Firewire drive plugged into iMac direct, not via a Firewire hub.
    I plugged my iPhone into the Mac this am, tried to sync the iPhone and got an error message saying that something was wrong with my iTunes.
    Mac then froze.
    Finally got the Mac back up after five attempts (eventually, had to unplug everything, including the mains to the iMac, plug in just the power, keyboard and mouse, press and hold power switch for 5 secs then plug in each extra drive when the Mac came back up).
    Found something seriously wrong with iTunes as it wouldn't open when clicked on (Force Quit reported app frozen).
    Deleted iTunes using AppZap then downloaded iTunes from Apple website.
    iTunes now back up on iMac but can't find any of the music files (even when I carefully repoint the iTunes to the correct location for the iTunes library by iTunes/Preferences/Advanced then Change iTunes Media Folder Location). Each entry in the iTunes library now has a black exclamation mark against it,
    Also, iTunes doesn't see my iPhone when I plug it in.
    Also, when I plug in my iPod, get the error message "The iPod is synced with anotehr iTunes library. Do you want to erase this iPod and sync with this iTunes library?"
    HELP!
    By the way, I have TIME MACHINE running to a separate and dedicated HD. Can I not just "roll back" my iMac in the same way I could do with a PC, say selecting the iMac when it was last working fine (yesterday evening)??
    Keeping fingers crossed and hoping for an answer....
    Chris

    Rather than create another "iPhone not recognized by iTunes" thread, I'll add to this one. I have an iPhone 3G 8GB.
    After going through those steps you listed, my Windows XP installation always reverts back to the old Windows Apple iPhone drivers which only sees it as a camera. I've had it set to only pull from the iTunes drivers by specifying "Don't search, I will choose the driver to install" in the Hardware Update Wizard. Windows still doesn't like the iTunes drivers stating "the specified location does not contain information about your hardware". This location is the same as you noted: "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" which contains:
    usbaapl.cat
    usbaapl.inf
    usbaapl.sys
    All dated 7/22/2008.
    My current drivers for the iPhone in my setup are still the MS drivers, version 5.1.2600.0.
    usbscan.sys
    ptpusb.dll
    ptpusd.dll
    Any help would be appreciated! Thanks!
    -Alex
    Message was edited by: Cassiux
    Message was edited by: Cassiux

  • IPhone not recognized by iTunes after update

    I recently downloaded & installed the latest update for iTunes and it actually removed iTunes and put and extra (& useless) shortcut for quicktime in my desktop. I uninstalled everything and reinstalled iTunes and quicktime with nor problem. I hooked up the iPhone and downlaoded the latest update for it as well and it crashed during the installation of it. I have since had to reboot on my roomates pc and it will not be come up in iTunes. My computer still recognizes it though. I have gone through all the steps in apples site and microsoft and have no clue what to do now. I use this thing all day every day and need the music and video capablities for "work" purposes. If anyone can help, thanks.

    Symptoms:
    iPhone not recognized by iTunes on Windows computer, however an iPod will.
    The iPhone CAMERA appears in windows My Computer - but nowhere else.
    Problem:
    The Apple iPhone Driver has been replaced by a Microsoft Driver which enables the camera/storage, but did not allow it to connect with iTunes.
    SOLUTION:
    From Device Manager, Select the iPhone (under imaging/Portable Devices) and then select "Update Driver", Don't direct it to automatically search for a driver, instead, manually point it to search in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers - It should then "do it's thing" and install the correct apple driver - voila - iPhone is then recognized.
    G-Man

  • Iphone not recognized in itunes after upgrade to snow leopard

    after upgrading to snow leopard, iPhone not recognized in iTunes & does not show up.
    Account OK in iTunes.
    Any idea how to resume normal sync ?

    Refer to this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538

  • IPhone not recognized by car HDMI cable

    I have an HDMI cable that plays my iphone in my car as well as charges it.  Ever since the upgrade to iOS 5.1  I get the message that "iPhone does not recognize this." 
    Please help I paid a lot of money and it worked fine until the upgrade.  What can I do??

    Rather than create another "iPhone not recognized by iTunes" thread, I'll add to this one. I have an iPhone 3G 8GB.
    After going through those steps you listed, my Windows XP installation always reverts back to the old Windows Apple iPhone drivers which only sees it as a camera. I've had it set to only pull from the iTunes drivers by specifying "Don't search, I will choose the driver to install" in the Hardware Update Wizard. Windows still doesn't like the iTunes drivers stating "the specified location does not contain information about your hardware". This location is the same as you noted: "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" which contains:
    usbaapl.cat
    usbaapl.inf
    usbaapl.sys
    All dated 7/22/2008.
    My current drivers for the iPhone in my setup are still the MS drivers, version 5.1.2600.0.
    usbscan.sys
    ptpusb.dll
    ptpusd.dll
    Any help would be appreciated! Thanks!
    -Alex
    Message was edited by: Cassiux
    Message was edited by: Cassiux

  • Iphone not recognized by itunes/can't upgrade itunes/ don't want to upgrade software

    After having my iphone 3g "fixed" in the apple store and connecting it to one of their brand new computers, my itunes no longer recognizes my iphone and says I need to upgrade to new Itunes which I can't do because I only have the Tiger version of software.  Is there anything I can do so my iphone can go back to normal without purchasing updated software?

    I am having a similar problem. I am attempting to install the airport extreme card in my ibook g4. The computer is not recognizing the card and now it isn't recognizing the iphone. If I remove the airport card then itunes recognizes the iphone. I have the original phone with the 2.01 update. I'm stumped.

  • IPhone not recognized by iTunes, but listed in "My Computer"

    Hi,
    I have exhaustively searched the other threads as well as Apple support. I am running Vista 32-bit. I just received a replacement phone and I have literally never had so much as a hiccup recognizing, syncing, etc. on my laptop which is the only computer I have ever used with an iPhone. When I plug in my new phone initially, a pop up appears stating that Device driver is being installed. It will then appear in "My Computer" as a camera, but does not appear in iTunes.
    I have un-installed and re-installed iTunes.
    I have un-installed and re-installed the driver for iPhone. When I go to the device manager and attempt to install device driver manually, the message appears "Windows found driver software for your device but encountered an error while attempting to intall it. The phone is recognized on my desktop computer and my iPod is recognized on my laptop. So I am assuming it must be something that is setup on my computer that I need to delete,modify, add, etc. Please someone help.

    DR2238 wrote:
    When I start ITunes and plug in my IPhone, ITunes will recognize the IPhone as normal, after about a minute, my IPhone will disappear and disconnect from ITunes. I have the most current ITunes and IPhone versions, I have tried different USB cables and different USB ports with the same result. The IPhone will still be listed as a camera in My Computer but not recognized by ITunes. If I unplug the IPhone and plug it back in, ITunes will recognize it again but drop it after about a minute.
    Any help would be appreciated
    Thanks
    It sounds to me like it could be something to do with some power saving mode you have on your computer, such as screen saver or some other power saving mode. Do you have a laptop or desktop PC? as I am more inclined to think that a laptop might cause it if it were running on battery.
    The power saving modes/screen saver etc should be in the Control Panel, click Performance and Maintenance, and then click Power Options. In the power options box, have a look around in here and temporarily switch off the screen saver, and adjust the various power option values for the various parts of your computer, to the maximum length/or switch that option off so that it isnt used. After these adjustments, restart your computer and load iTunes up and see if the problem remains.
    I never put my iPhone in airplane mode when syncing and I have never had your problem. But if my suggestion doesn't work, then it might be worth trying Piperox13 suggestion.

  • IPhone not recognized after Mac security update

    I have a Mac iBook G4 running OSX 10.4.11, and an iPhone 3G running OS 3.0. Up to now they have worked fine together. The phone was charged on the iBook this morning. This afternoon I ran software update on the Mac which installed the latest security update (2009-05, I think). After that, the phone is not recognized when plugged in the USB port. It no longer charges, nor is it recognized by iTunes.
    I have checked the following to be sure that the security update is the culprit:
    The iPhone with the same cable works fine on another Mac (running 10.5).
    Other devices (thumb drive, printer) work fine in the same USB ports.
    Finally, I restarted the iBook from the original installation CD for OSX 10.4. When running with the original version, the iPhone is recognized correctly.
    So, I am reporting a problem with the security update, and I need to know how to back it off, or how to get it fixed.
    Thanks for any help.
    NOTE: Software update also installed iTunes 9.0.1 along with updates to Quicktime and Safari. However, none of these apps even have to be running to show that the phone will not charge.

    The problem was solved by resetting the System Management Unit, thanks to a helpful phone call with an Apple Expert. On the iBook this required unplugging, removing the battery, and holding the power button in for 15 seconds.
    Earlier I tried zapping the PRAM, as someone suggested, but the phone was not recognized. But it turns out it did show up in the System Profiler.
    I have no idea why this happened in the first place, right after the software update.

  • IPhone not recognized by computer, but is charging just fine?

    Hello,
    I have synced my phone before with my iTunes just fine, but lately I've had issues. I plug my phone into my computer and it charges it just fine, but no trust notification or anything has shown up. No indication of it being noticed at all happens. Now before you answer, let me explain some things;
    1. I've tried three different cords, old one, and two new ones.
    2. It is no where to be found in device manager or anything of the sort.
    3. I have uninstalled and reinstalled all of iTunes at least three times, to no avail.
    4. Restarted and updated everything multiple times as well.
    5. Tried two other computers, nothing.
    I have iOS 8.1.2, and the newest iTunes (12.something.)
    Anyone have any ideas?

    Well, this is the support document for an iPhone not being recognized with iTunes in Windows. iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
    When you removed and reinstalled iTunes, did you do it by following the instructions in this support document? Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
    If you did not follow the instructions above, it can cause additional issues for you. With the phone connected, you say you do not see it in device manager, do you see it in Computer? Do you see any USB error in device manager?

  • Iphone not recognized by windows or itunes

    Can anyone please help me figure out how to resolve this issue?  My iphone 4 is not recognized by my PC.  My OS is by Vista Home Premium Service Pack 2.  I tried the various "device not recognized" troubleshooting to no avail.  I tunes is up to date.  I even turned off my security sw for a bit to see if there was a third party conflict...all to no avail.  There has got to be someone out there who has the smarts to show me how to fix this.  Please advise and many thanks in advance!

    Jason,
    I understand why Apple doesn't cover the water damaged phones under the warranty, but do you know why they don't fix them if the customer is paying? Is it just because they want the people to buy another phone so they can make more money? I guess I just don't get it.
    The cost to repair a device and all of its components is more than the cost of a new device.
    Other than the article I linked above, this is the part of the warranty/legal forms that would apply:
    +"US v1.0+
    +Apple reserves the right to refuse+
    +service on products that have serial numbers altered, defaced or removed or that are damaged due to+
    +accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other+
    +than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment+
    +(including extreme temperature or humidity), extreme physical or electrical stress or interference,+
    +fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external+
    +causes. In such event, Apple may return the product to you without servicing it, and may charge you the+
    +Diagnostic Fee."+ from http://images.apple.com/legal/terms/repair/docs/070108aiphoneOOW.pdf
    -Jason

  • Iphone not recognizing i'm logged in with same acct.

    I am trying to use my macbook to make calls.  Macbook air is on Yosemite, iphone 5 is on 8.1.  The problem is that when i go into settings-facetime, and try to turn on iphone cellular calls, I get the message "cannot turn on iphone cellular calls - Facetime and icloud must be signed in to the same apple ID to use iphone cellular calls."  I have logged out of and back into both facetime and icloud, done a hard reset on the phone, and still cannot get iphone cellular calls to turn on. Why is my phone not recognizing that I'm signed into both areas with the same account?  Thanks.

    I did multiple times, I'm logged on my iPhone and iPod and sometimes when I get a text the notification disappears as if someone read the text and when I point it out when I tell my friend about it then it stops. One time I didn't say anything to see if it would keep happening and it did and when I called it out again the notifications were normal again all of a sudden.

  • HT4623 iPhone not recognized by computer or iTunes

    I attempted to update my iPhone 5 to the newest version using iTunes on my computer, and my iPhone is now in recovery mode, and is not recognized by either my computer or iTunes.  From the research that I have done, it appears to be a driver issue, but after uninstalling and reinstalling iTunes, attempting to manually search for the driver (which I located on my computer, but the computer would not recognize), and searching for the driver online ("access denied" response message appears), I am at a loss as to what to do.  Can anyone help?

    I retried the steps listed in HT1808; iTunes didn't open, and my computer replayed the "failed" connection tone.  Is there a way to get around the "access denied" message that comes when I try to update the connection driver for the phone?  When I attempt to find the driver online, I recieve that message, and when I attempt to search out the driver manually, I receive a message saying that the driver can't be found (while I have already located it through the regular file explorer.

  • HT201401 IPHONE NOT RECOGNIZED IN WINDOWS OR ITUNES

    iphone isn't recognized in windows or itunes windows recognizes it as a digital camera that i do have but is not connected

    iOS: Device not recognized in iTunes for Windows
    iPod not recognized in 'My Computer' and in iTunes for Windows

  • Iphone not recognized by windows and itunes

    I have an iphone 4 and it doesn't start. It says to connect it to itunes but it is not recognized by several PCs. Iphone only displays the apple when connected to the computer. Anyone can help?

    Perhaps this will help:
    http://support.apple.com/kb/TS1538
    Regards.

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