IPhone not recognizing music & video content

Just after updating to iOS4 my iPhone suddenly stopped recognizing its audio and video content (the ipod app reports 'no content'). However, it does recognize that it has that amount of drive space occupied by "Other" items (when viewed in iTunes.) Strangely when in iTunes the media content can be accessed on the phone.
Also whenever I reconnect the iPhone to the imac, iTunes reports that it can't read the content and requires that the phone be restored. This I have done 3 times now all to no effect.
Can't seem to find any similar problems on the forums, any bright ideas on what might have gone wrong and how to fix it? can only think it has something to do with the new iPhone OS...
Thanks!

I have the same issue. I updated my OS to OS 4, then synced my music and apps. I can see the music in iTunes when I browse my iphone when it is connected to my MacBook Pro, but the "iPod" app shows no content and none of the buttons to respond to touching on that app. To test I bought a song and it was downloaded and it still says I have no content.

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IPhone not recognized by iTunes after update

I recently downloaded & installed the latest update for iTunes and it actually removed iTunes and put and extra (& useless) shortcut for quicktime in my desktop. I uninstalled everything and reinstalled iTunes and quicktime with nor problem. I hooked up the iPhone and downlaoded the latest update for it as well and it crashed during the installation of it. I have since had to reboot on my roomates pc and it will not be come up in iTunes. My computer still recognizes it though. I have gone through all the steps in apples site and microsoft and have no clue what to do now. I use this thing all day every day and need the music and video capablities for "work" purposes. If anyone can help, thanks.

Symptoms:
iPhone not recognized by iTunes on Windows computer, however an iPod will.
The iPhone CAMERA appears in windows My Computer - but nowhere else.
Problem:
The Apple iPhone Driver has been replaced by a Microsoft Driver which enables the camera/storage, but did not allow it to connect with iTunes.
SOLUTION:
From Device Manager, Select the iPhone (under imaging/Portable Devices) and then select "Update Driver", Don't direct it to automatically search for a driver, instead, manually point it to search in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers - It should then "do it's thing" and install the correct apple driver - voila - iPhone is then recognized.
G-Man

I can't sync the Not Afraid music video that I purchased this morning to my iPod Classic. It's frustrating because I have no issues syncing other videos and the rest of the album that this video came with synced just fine. Please help!

I can't sync the Not Afraid music video that I purchased this morning to my iPod Classic. It's frustrating because I have no issues syncing other videos and the rest of the album that this video came with synced just fine. Below is an image of what my screen looks like when I try to drag the video across to my iPod:
Please help!

You can only sync with one iTunes library. If you sync with another one the iPod will be erased and its contents replaced with what is in the library of the second computer.
However, you can manage music among multiple computers. See:
Using iPhone, iPad, or iPod with multiple computers
BTW you posted in the iPod touch forum

IPhone not recognized by iTunes any more

iTunes 9.0.2 on a 2006 iMac 2GHz intel duo running OSX 10.5.8
iPhone 3Gs 32 gig
iPod (5th gen)
3 external hard drives, all the iTunes library stored on a Mybook 1 TB Firewire drive plugged into iMac direct, not via a Firewire hub.
I plugged my iPhone into the Mac this am, tried to sync the iPhone and got an error message saying that something was wrong with my iTunes.
Mac then froze.
Finally got the Mac back up after five attempts (eventually, had to unplug everything, including the mains to the iMac, plug in just the power, keyboard and mouse, press and hold power switch for 5 secs then plug in each extra drive when the Mac came back up).
Found something seriously wrong with iTunes as it wouldn't open when clicked on (Force Quit reported app frozen).
Deleted iTunes using AppZap then downloaded iTunes from Apple website.
iTunes now back up on iMac but can't find any of the music files (even when I carefully repoint the iTunes to the correct location for the iTunes library by iTunes/Preferences/Advanced then Change iTunes Media Folder Location). Each entry in the iTunes library now has a black exclamation mark against it,
Also, iTunes doesn't see my iPhone when I plug it in.
Also, when I plug in my iPod, get the error message "The iPod is synced with anotehr iTunes library. Do you want to erase this iPod and sync with this iTunes library?"
HELP!
By the way, I have TIME MACHINE running to a separate and dedicated HD. Can I not just "roll back" my iMac in the same way I could do with a PC, say selecting the iMac when it was last working fine (yesterday evening)??
Keeping fingers crossed and hoping for an answer....
Chris

Rather than create another "iPhone not recognized by iTunes" thread, I'll add to this one. I have an iPhone 3G 8GB.
After going through those steps you listed, my Windows XP installation always reverts back to the old Windows Apple iPhone drivers which only sees it as a camera. I've had it set to only pull from the iTunes drivers by specifying "Don't search, I will choose the driver to install" in the Hardware Update Wizard. Windows still doesn't like the iTunes drivers stating "the specified location does not contain information about your hardware". This location is the same as you noted: "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" which contains:
usbaapl.cat
usbaapl.inf
usbaapl.sys
All dated 7/22/2008.
My current drivers for the iPhone in my setup are still the MS drivers, version 5.1.2600.0.
usbscan.sys
ptpusb.dll
ptpusd.dll
Any help would be appreciated! Thanks!
-Alex
Message was edited by: Cassiux
Message was edited by: Cassiux

I uploaded a video, iTunes put it in Movies, not in Music Videos. How do I move it?, I uploaded a video, iTunes put it in Movies, not in Music Videos. How do I move it?

I uploaded a video, iTunes put it in Movies, not in Music Videos. How do I move it?, I uploaded a video, iTunes put it in Movies, not in Music Videos. How do I move it?

I wanted to do the opposite. Put a music video in movies. The original purchase had the option greyed out but I had gone to the advanced menu to create an iphone/ipod version. Then both were showing on my iphone. I was able to change the new version to movie and now I have it both places in itunes but only one version on my iphone. I had to do this because my iphone kept re-downloading it as though it were a new item. We'll see if this fixes that issue but I thought it was strange that I could not change the original copy. The altered copy has a lower bit rate but it looks and sounds the same to me.

I am using a 2003 eMac and am running on Mac OSX vs 10.4.11. iTunes is not recognizing music I have purchased and when I try to connect when it request me to I get the following error message: Cannot complete i Tunes Store request. A required iTunes com

I am using a 2003 eMac and am running on Mac OSX vs 10.4.11. I amrunning iTunes 8.2.1 (6) and not able to upgrade iTunes on this computer. iTunes is not recognizing music I have purchased and when I try to connect when it request me to I get the following error message:
Cannot complete iTunes Store request. A required iTunes component is not installed (-42404)
Please help.

Is this music purchased back in DRM days? I don't actually have any iTunes music so I can't test with my iTunes 7.5, but I know that without iTunes 10 you cannot even connect to the store anymore. I wouldn't think that would require an active connection to the store all the time, otherwise how could you play music on a computer in the middle of nowhere? Did you do something to trigger iTunes suddenly wanting to connect and check on machine authorization?

HT1414 iphone not recognized in windows or itunes

iphone not recognized in windows or itunes

My iPhone 5 was not being recognized by two different computers, windows 7 and windows 8.1. My wife's iphone 5 had no issues. I followed all the advice on-line from re-installing iTunes, resetting my phone ( as new and backed up from cloud), device manager troubleshooting, re-install drivers, different cables, different ports. Oddly enough in the fianl analysis my iPhone only gets recognized when the cable is insert in one way into the phone. Flip the cable and it goes straight to "unknown device". Doesn't matter which cable I use, it only works on one side. My wife's works both ways. I can't explain it, but there it is. I put a dot with a permanent marker on the cable to identify which side goes up.

HT1766 please help...we updated ipod2 4.1 to IOS 5.1 at itunes...after it was finished only the contacts were restored...not the music & videos...we found the backed up data in the pc(windows 7)after entering %appdata%..pls help how to restore..thanks!God

please help...we updated ipod2 4.1 to IOS 5.1 at itunes...after it was finished only the contacts were restored...not the music & videos...iwe found the backed up data in the pc(windows 7)after entering %appdata%..pls help on how to restore...we will appreciate it very much....thanks! God bless!

The iPod backup that iTunes makes does not include synced media like app, music and videos. Thus, you wll have to resync those back to your iPod.
If necessary you can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Iphone not recognized in itunes after upgrade to snow leopard

after upgrading to snow leopard, iPhone not recognized in iTunes & does not show up.
Account OK in iTunes.
Any idea how to resume normal sync ?

Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

Desperate...Premiere not recognizing any video

Hi everyone! I'm obviously very desperate if I'm posting to a forum for help.
The problem is my clips won't show in the timeline. When I drag and drop the video file, every single thing I've read online states that it should AUTOMATICALLY separate my video into clips for editing, and an audio track. It should read "Video 1", "Video 2," "Audio 1", etc. In the default setting, before a video is added to the timeline, it reads "Narration" and "Soundtrack." But, as I said, when I drag and drop a video it is supposed to automatically change. Even YouTube tutorials have shown this.
Well...mine doesn't.
When I drag and drop a video, not only does it NOT separate the video and audio, but it doesn't even separate it into clips. The words "Narration" and "Soundtrack" remain on the left side, where it's supposed to read "video" and "audio." So it's as if the program is not recognizing my video file.
Fine, so I tried another video file. One of those sample ones that were already on the computer. No dice, it still did the same thing.
So I'm at an impasse. No help sites or anything I've found have addressed the problem of the program just NOT WORKING like it's supposed to! And I know exactly what it's supposed to look like, because it's not that dissimilar from Windows Movie Maker which I have used before.
Any help would be greatly appreciated.

It's not from a camcorder, it's an .avi file directly from my hard drive. Saved on my desktop, no less.
Two things here:
AVI is but a wrapper, and so very much can be inside that wrapper. See this ARTICLE for some background, and also tips on how to peek inside that wrapper.
Second, I would not use the Desktop for your Assets. It is basically a special folder and one with special properties. Often, PrE (and many other programs) will have difficulty accessing the Desktop folder, due to those special properties. Just create a New Folder (or use the My Documents>My Video folder), and Move your AVI file(s) to that. This should be done, with PrE closed. When you Open that Project back up, PrE will ask you, "Where is file _____.avi?" From the Finder, just navigate to that New Folder, or to the My Videos folder, and choose that "missing" file.
This might also be a good point to talk a bit about what a Project file (PREL file) really is. This ARTICLE will give you some background. It will also explain why PrE asked "Where is file ____.avi?" once you Moved it.
Good luck, and for a very good starter set of articles, I strongly recommend Steve Grisetti's Basic Training Series at Muvipix. To go beyond those articles, he has some great books on PrE, also at Muvipix.
Good luck,
Hunt

IPhone not recognized by car HDMI cable

I have an HDMI cable that plays my iphone in my car as well as charges it. Ever since the upgrade to iOS 5.1 I get the message that "iPhone does not recognize this."
Please help I paid a lot of money and it worked fine until the upgrade. What can I do??

Rather than create another "iPhone not recognized by iTunes" thread, I'll add to this one. I have an iPhone 3G 8GB.
After going through those steps you listed, my Windows XP installation always reverts back to the old Windows Apple iPhone drivers which only sees it as a camera. I've had it set to only pull from the iTunes drivers by specifying "Don't search, I will choose the driver to install" in the Hardware Update Wizard. Windows still doesn't like the iTunes drivers stating "the specified location does not contain information about your hardware". This location is the same as you noted: "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" which contains:
usbaapl.cat
usbaapl.inf
usbaapl.sys
All dated 7/22/2008.
My current drivers for the iPhone in my setup are still the MS drivers, version 5.1.2600.0.
usbscan.sys
ptpusb.dll
ptpusd.dll
Any help would be appreciated! Thanks!
-Alex
Message was edited by: Cassiux
Message was edited by: Cassiux

IMovie for iPhone 4 app not recognizing imported videos to iPhone

Hello! I took a video from my iphone 4 sometime back and I imported it to my computer. Later after upgrading my iPhone to iOS 5.1 I installed iMovie app (latest version) and I imported the same video to Videos app through iTunes. I found that Videos app recognized the video and playback was fine. Then when I opened iMovie app, it dosent show any video in the import video screen when I tried to import it to iMovie app. But still Videos app shows the video where iMovie does not. So how can I make iMovie app recognize videos imported to iPhone? Any help and answer would be appreciated

I put the video file in the sync folder for Photos app and I ticked "Include videos" and synced. I found the video tile on the Photos app and as I opened it, it showed an image of the video instead of the video (as if the video was converted to a picture which shows the starting part of the video). And below the screen was play slideshow tab. Seems the video appeared as an image. Anything else I can do to fix this problem?

IPod classic - iPod and iTunes is not recognizing music files

Here's the problem I am having:
iPod is saying there is "no music" on the iPod. Yet, when you view the settings and files it shows there to be 70GB worth of data - that is how much music I have. iTunes is also not recognizing iPod either. I also get an error stating:
"iTunes cannot read the contents of __ iPod. Go to the summary tab in iPod preferences and click RESTORE to restore this iPod to it's factory settings". It's also not reading anything from the Music database.
This is the 2nd time I've had this error in the past two months. It happened in August - I noticed it had happened as I disconnected my iPod from my computer. The first time was when I tried to eject from iTunes. It said the files were currently in use by another program (I had nothing running, what program?), so I "safely removed" as I would a USB device. The 2nd time happened similarly, though not before iTunes locked up totally and would not let me eject from there. The last time I had this problem, I also removed each file/folder manually from iPod control, to hard drive, and restored iPod, and put them back on iPod. However, this time I am not so fortunate as it gives me an error when I attempt to copy stating either the "parameter is incorrect", or "cyclic redundancy error". Some of these files that are giving me this error at some point during the process have been accessible and working fine, and other times they are not, as I successfully copied five folders worth of data without error, then after I started getting errors with the next folders, attempted to copy one of the same folders into a different directory, which THEN gave me an error. I'm not sure what's going on here, but this is proving to be quite the pain and never experienced these problems with my 60GB iPod, which I did not take nearly as good of care as I have this one - and is still working with all of my original music on it.
My question is how do I solve any of these errors, and what would be the best course of action to take? I have a 160 GB Classic iPod. Warranty expired (probably) September, and purchased from Circuit City.
*I DO NOT wish to "Restore" unless absolutely necessary as I have 18,000 songs on my iPod. Restoring this would be cumbersome, and I keep my music on my iPod as I do NOT have the hard drive space to store it with*
Please help!
-dgo

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

IPhone not recognized by most computers

Hi,
My problem:
iPhone 4 32GB is not recognized at all by the computer. A popup shows up: Unknown Device.
Tried:
- replacing the dock connector
- completely restoring the device
- putting it in DFU mode
- PC ánd Mac
- different cables
- latest updates of iTunes
- Apple help guides
Extra info:
- I've found two computers (Windows) where the iPhone was flawlessly recognized (both before and after replacing that connector).
- It's not fake.
- Problem occured during 5.0, 5.0.1, 5.1 (don't know if it did when running 4.x, but I assume it did)
- iPhone worked perfectly for its previous owner (she used it in Holland), but when I bought it, the problem occured at my pc (I use it in Belgium).
- iPhone is completely simlock free and not jailbroken.
- other iPhones can connect with the same computers.
Could this be an iPhone-hardwareproblem? I'm really stuck here.
Thank you for your help!

The problem persists.
I plugged it into my sister's Macbook Pro, popped right up, so I figured I'd run a "restore" thinking it'd clean out the cobwebs. Turns out that was a terrible idea because now I not only have a phone that I can't put anything onto, but it's empty as well: No music, no videos, no photos, no contacts.
I completely uninstalled iTunes and reinstalled it. Plugged the phone back in. Things were looking up because it "binged" for the first time in a while on my computer. Tried syncing some photos to it. Worked for about 30 seconds then this popped up:
Phone disappears from iTunes, though the phone itself still says "Sync in progress." Now it doesn't acknowledge a connection at all anymore.
I'm tempted to put the thing back in the box and try to return the whole shebang, even though I'm like a week past the return policy. Piece of Garbage.

Iphone not recognized as device on itunes

Plugged in my phone to add music to it and it won't recognize it as a device. Just recently did an update on itunes.

Hi bdavis8191,
Thanks for visiting Apple Support Communities.
You may find the troubleshooting steps in this article helpful if your iPhone is not recognized in iTunes for Windows:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Best,
Jeremy

IPhone not recognizing music & video content

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