Iphone not seen in devices

I just purched a new iPhone 5.  I want to backup my old iphone4, so that all the data etc can transfer tothe new iphone.
I just updated to the latest version of itunes. When I plug in my old iphone4, it is not showing up in devices, hence I cannot select "backup"
Have tried the troubleshooting page- no luck.  Help please!!

http://support.apple.com/kb/TS1538
check out #3 in the above article

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