IPhone off button issue?

My husband's off button doesn't work anymore when pressed down. I thought it was because he has a cheaper case for it and got dust or crud in it. But mine did the same thing about 2 days later but I have an Otterbox to protect it. Has anyone else had this issue? We can't get it to work. He has an iPhone 4 and mine is the 4s.

http://support.apple.com/kb/TS3281
Although it may have finally given up but worth trying

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    Hello, krishna kumar.j. 
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    Get help with buttons and switches on your iPhone, iPad, or iPod touch
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