IPhone on current ios but wont let me restore without downloading latest ios (again)?
I have an iPhone 5s running ios 7.1.1
I've connected my iphone to my itunes (on a macbook pro 2011 latest edition) and am trying
to restore my iPhone. When I click on the restore button, it contacts the apple servers and then immediately
directs me to downloading ios 7.1.1 update (which is a 6 hour download for me!). Just to be sure, I returned
to the itunes main page and clicked 'software update' next to the 'restore' button to be sure I had the latest software. After clicking,
a message comes up that tells me that my iPhone is running the latest software.
I am not sure what to do. I just want to restore my iPhone without having to download an update that my phone already has....
Thank you!
Sounds like you updated your phone to iOS 7.1.1 OTA. If that's the case, then it means there is no current IPSW file on your computer. So, when you hit the restore button, iTunes will have to download iOS 7.1.1, to your computer, in order to complete the restore.
Sorry, no way around this.
Similar Messages
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Help!
I synced my iPhone 4, but it keeps getting the red exclamation points and an error message when I try to download the latest software. And, it won't let me restore the phone without the latest software. I'm stuck.
Then, this morning, the phone locked up completely. I got it to turn off finally, by holding down the power button and home button at the same time for more than 10 seconds. But still no luck with the software download.
It's Thanksgiving, and can't go to Apple.
My phone is my only telephone (no home phone), and I use it to keep track of two email addresses (personal and work). So I'm anxious to have it fully operational.
Suggestions? Thanks!!!one can't update itunes or safari seperate on the iphone those 2 are a part of the ios update
you need to update your computer and then update your phone
or if you have ios5 I guess you can update from settings -
Upgrade to iOS4, now needs Restored but wont let me restore! (Err 21?)
Hi there,
I hope someone can help as the Apple line is closed and I am travelling with my 7 week old son to Ireland tomorrow and at present have no phone!
I started to Sync my iPhone 3GS as usual and was asked to update to iOS4. No problem. Downloaded then iTunes started to do its thing with my iPhone. A few mins later an error message arrived that a duplicate file existed.
Tried to sync again but this time it would only let me press Restore. In my summary page on iTunes all note of my serial number, phone number etc were coming up as N/A.
On pressing restore, it tries extracting software, verifying with Apple, prepares ihone to restore then says:
The iPhone "iPhone" could not be restored. An unknown error ocurred(21).
From here it just takes me to a link saying update itunes if necessary, restart pc etc. baasically your usual options which have not helped.
I travel in 10 hours, cannot get to an Apple store before this and will have to fly without a phone to another country. Can anyone help with this problem? Many thanksMaybe try this. Check this thread or search with keyword "duplicate file" under iphone.
jhillestad
Posts: 126
Registered: Aug 12, 2006
New! iphone cannot be synced a duplicate file name was specified....
Posted: Jun 17, 2010 2:49 PM
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After updating itunes to 9.2 I now get the message " The iPhone "iphone" cannot be synced. A duplicate file name was specified."
WHY!!!!!?????!!!!?
I am NOT running iToner so its not that! .
I knew I should have not updated I get burned every time.
Mac Pro Mac OS X (10.4.7) -
IPhone 6 plus stuck in recovery mode after trying to download latest iOS update
why did this happen? How to fix? Can't get phone to restore.
I have a similar post up right now, check it out and let me know if your issue is similar. Way too much to reexplain.
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we are trying to open a apple ID acc for my daughters IPod touch.I have a apple ID acc with my IPhone. It wont let us us use the same email ( she doesnt have one) but wont let us us a fake one. What do we do?
The only way to get an apple ID is to have an email account you've never used before. The only thing you can do is make her an email.
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My ipod touch(4th gen) just recently had the iOS 5 update.bu for some reason about 80% of my music collection appears with no album artwork and doesnt play any songs.basically it has my music on their but wont let me access it? please help!
i have the same problem but i have ios 5.01. how do you unsync? please help, thanks
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Downloaded latest IOS 7.0.2 and it crashed my iphone 4. Now Ive got nothing and it wont restore when connected with Itunes cos Error Message 4005 comes up. Cant find it listed anywhere. Help
Hi!
It looks like there might be some security settings or software on your laptop that's preventing the restore process from working.
Check out this article in Apple's support. It shows you the steps you can take to try to get around error 1611.
Like diesel vdub said, a DFU-mode restore might give you success where a regular restore might not, so maybe you can try that.
What you need to do is put your phone into DFU mode, which is a low-level mode that helps the restore process get a little more done, or it can help iTunes get around certain roadblocks (hopefully like the one you're experiencing!). Your computer will install special DFU-iPhone drivers for it, and then iTunes will see it as a phone that needs restoring.
To get your phone into DFU mode:
Plug your phone into your laptop.
Turn the phone off.
Press and hold the power/lock button. Keep it held in, even after the display turns on and you see something on the screen. As soon as you see something on the screen, start holding the home button as well as the power button, so that they're being pressed together.
Keep both buttons pressed down for 10 seconds.
After 10 seconds, release the power button, but keep holding home until the laptop sees a new USB device. Once you see that, you're in DFU mode, and you can let go of buttons. Your iPhone screen will be blank during it all, even though it's actually on, in DFU mode.
Now your restore should work!
If your phone shows the Apple logo or anything else while you're trying to get it into DFU mode, then something went wrong. Try the steps again. If it suddenly starts up normally again, try reducing the time to a bit less than 10 seconds--try reducing it by about a second at a time. It should work! -
i recently bought the new iphone 5s and cannot use it becacuse i need to connect it too itunes version 11.1, However it wont let me download it because it says i have to download version 10.8.6 first but wont let me download that either so i have a brand new iphone that is useless because i cant download itunes on my macbook. how can i fix this?
10.6.8 (Snow Leopard) is an upgrade from Leopard, which you apparently have (10.5.8).
iTunes 11 requires 10.6.8 (not 10.8.6 as you have typed). If your Mac is an Intel one with at least 1Gb of RAM then you can buy Snow Leopard in the online Apple Store (type 'Snow Leopard' in the search box rather than browsing for it).
Once installed, download the combo updater to bring it up to 10.6.8:
http://support.apple.com/kb/DL1399
You will then be able to install iTunes 11. However if your Mac has a PPC processor you cannot install Snow Leopard and will be unable to proceed. To check this, choose 'About This Mac' from the Apple menu and look where it says 'Processor' - it needs to say 'Intel' for you to be able to upgrade. -
how do i fix my iphone 5 stuck in recovery mode and wont let me restore it just says unknown error 1603 has occured
http://support.apple.com/kb/TS3694#error1603
Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
http://support.apple.com/kb/TS3694#error1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection. -
I had to restore my iphone 4 and now it wont let me activate the iphone with my apple id
I had to restore my iphone 4 via itunes and now it wont let me activate it with my own apple id and password. I have even tried changing the password. I know the phone is not stolen as i bought it new from an authorised dealer here in australia. It keeps telling me its linked to my icloud but wont let me do anything
um help? anyone before i decide to use this as a flying iphone out my window
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Please help me!! I needed to reset my iPod touch because my pass code was changed and I didn't know what it was, but now iTunes wont let me restore it what do I do?
You'll need to connect it to the iTunes library you normally sync it with and restore it. If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock -
Wont let me update or download free apps says i need payment verification but im not buying anything
wont let me update or download free apps says i need payment verification but im not buying anything
Howdy Irishinked,
Thanks for using the Apple Support Communities.
If you're being prompted that your payment information needs to be veriefied, then there is some aspect of your payment type which is being denied by your financial institution. I'd like you to please follow the steps below to verify your information.
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
Have a good one,
Alex H. -
I moved from an old macbook to a new one. I have installed Office for Mac 2011. I copied all my files from my old notebook onto a hard drive. On trying to setup my mail, i went into my hard drive and accessed microsoft user identities, office 2011 and it shows the database but wont let me select it. Its almost as if the file is there but not accessable. I desperately need to access my old mail. How do I do this? I am fairly confident that I copied all files off my old notebook. Is there a way for me to search for the Database file? Maybe I copied it to a different location? Urgent help please.
Hello mafrerichs and welcome to Apple Support Communities,
Simplest way is to use Target Disk mode:
How to use and troubleshoot FireWire target disk mode - Apple Support
and hook to another Mac and use CCC or SuperDuper and clone your HD to another drive.
You could also pull the drive out of your MBP and use an external USB case or SATA - USB dongle to hook it to another Mac.
"MacBook Pro (15-inch Late 2011),... have a 15" 2012 Macbook pro with 2gb of ram, i7 processor"
That's a little confusing? -
I accidentally erased my phone from Find my Iphone App and I have a sim lock on my phone - now it wont let me restore. any ideas?
When I try to connect to itunes, It states ''The sim card of this phone is PIN locked - please enter the PIN code of your SIM card and connect again to iTunes" however I don't have the option to enter the Pin code on my phone as on my phone screen it states "your iphone could not be activated because the activation server is temporaily unavailable"
PLEASE HELP AND THANK YOUWith a sim lock,
you'll have to contact your carrier for the PUK code, as described here:
http://support.apple.com/kb/HT1316 -
I have been suggested to down grade to 10.6.6 due to issues with Adobe and Apple working things out. I have downloaded 10.6.6 but wont let me install. Any ideas?
Yes, simply reinstall from your Snow Leopard installer disc. The reinstall will not erase the hard drive. After reinstalling you can upgrade to 10.6.6 with your updater.
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