Iphone on Ready-to-be-locked state

Hi, I'm trying to unlock my iPhone 4S with Fido (without success).
I just got a reply from them saying that my iPhone is on "ready-to-be-locked" state and I should contact apple.
How should I proceed? Any advise?
regards

Hi Pogster,
Thanks for your reply. I'm trying to unlock my phone since July 7th, they just sent me the following e-mail.
I just got a reply from our network support team and I’m told that your device is not locked to any provider, it’s on a ready-to-be-locked state. Cases as such must go through Apple directly as we are unable to unlocked such devices.
I apologize for the trouble this causes and thank you for your understanding.
Regards,
Any advise?
Thanks

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Iphone on Ready-to-be-locked state

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