IPhone out-of-sync with Exchange after performing inbox search?

Hey everyone,
I work as an IT technician for an Enterprise where the majority of end-users utilize iPhones (4 and 4s) and iPads (all versions) with varying versions of iOS. Many of these people have ActiveSync set up with our Exchange Server (2008RS, Exchange 2010). We have received a pretty consistent amount of user complaints for a while where end-users' iPhones will [seemingly randomly] become out of sync; i.e. they delete an email on their iPhone and their Outlook doesn't reflect this for hours or visa-versa.
We have traced this down to indexed searching with the iPhone. In a nutshell, if an end-user tries to search their inbox for an email using the search feature, this is when everything becomes out-of-sync with Exchange. The workaround is restarting the phone (for some reason restarting the Mail app doesn't help).
I am curious if anyone has more information around this or perhaps a fix so we're not having to tell people (namely Executives and VIPs with larger inboxes...thus searching is used more) to restart their iPhones all the time.
I thank each of you in advance for any advice you may have. Thanks!
-Ryan

Hi mehrardt,
It does sound like the exchange email account has to be removed from the iPhone and then added again.
If he has another personal email account on the iPhone, you can have him delete the exchange account and then tap a configuration profile that you emailed him.
The iPhone Configuration Utility available here: http://www.apple.com/support/iphone/enterprise/ will let you create a configuration profile with certificates, which you can email. The receiver would just tap the profile and it would configure the iPhone.
-Jason

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