IPhone - phone doesn't work!

Okay - I can hear nothing on the phone. I can make calls, microphone works as folk can hear me and I can hear my own answer phone messages. I can hear nothing on speaker, the handset or a headset. I know that the speaker works as I can play my iPod and listen to answer messages...
I've reset and reloaded the software numerous times. Nothing. I wish I could try reverting to a pre 2.2 version as I think that is the problem.

Yesterday (2/4/09) this happened to me. Same symptoms - people could hear me but I couldn't hear the phone dial or the people on the other end. I did hear the ringer but not the speaker. I only had the phone since Oct. 8. Tried everything on the forum - reset, headset in and out, turned off bluetooth. Finally called Applecare. It was a hardware problem and they replaced the phone. Funny thing - one minute the phone is fine, the next it failed.

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My iphone 5 went into search mode and I can't place or receive calls or use the internet but my text messages work. Sprint had me do a master reset and my phone doesn't work at all now I can't get it past the activation. Will I have to pay in store?

My iphone 5 went into search mode and I can't place or receive calls or use the internet but my text messages work. Sprint had me do a master reset and my phone doesn't work at all now I can't get it past the activation. Will I have to pay for repairs in store because I didnt get the Apple care plan when I purchased it. Sprint said it may be a phone problem not sure if I should take it to Sprint or Apple...I just need my phone

I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

HT4061 I have an iphone 3gs - the new ios 6.1 (?) upgrade has inabled my phone. I get a white apple on the screen. can't reset phone - doesn't work. what can I do besides take phone into Apple?

I have an iphone 3gs - yes, an older iphone.
This morning apple had a msg that asked if I wanted to upgrade to the new ios 6.1 (?). I said yes. Now I can't use my phone. I've tried hitting the power and other buttons. I get a white apple on the screen. can't reset phone - doesn't work. what can I do besides take phone into Apple? This *****! I realize (now from reading internet) that my phone/system may be uncompatible. Help!

I have a 3GS (a true classic design!) and have upgraded it to 6.1 today. The process did not go without a glitch - it took a few attempts to get the app's to sync but after detecting the ones causing an issue and deleting them it works - so far! I have had issues about 50% of the numerous times a new OS is uploaded to this phone and always take the new OS with trepidation. But at least you know there is a 3GS with 6.1 working OK.
I suggest you do a fresh restart to the phone several times - without it being connected to the computer - to see if it gets its act together and starts. I think it will. Hold down the top 'power' button and front round control button until it shuts down - goes blank and dead. Then press the top power button to re-activate - reboot - it.
If that does not work then plug into your itunes computer, navigate in iTunes to see your iPhone and hopefully you will be able to sync it or at least 'restore iPhone' from the 'summary' tab.
If you can not get onto the iphone perhaps you will still be able to sync if in iTunes by going - 'file' - 'devices' - 'sync iphone' or failing that try transfer purchases' and ultimately 'restore from back-up'.
I had technical problems with my old 3GS (suffered a failed wireless antenna) so I took it to an Apple Store and they issued me with a service-replacement/reconditioned phone for a very modest charge. So if worst come to the worst get a new phone that way!

TS3992 i got problem updating my iphone 3g. my phone doesn't work now. it says no service and can not be activated.beside that it says insert sim even it has sim. please help me.

i got problem updating my iphone 3g. my phone doesn't work now. it says no service and can not be activated.beside that it says insert sim even it has sim. please help me.

I have just created this account to tell you that nothing would change if you restored your phone.
The first NO SIM nuisance happened just a week ago. Nothing had been done to the phone before that. I pressed HOME + POWER buttons to restart the phone and SIM card was successfully recognized as if nothing had happened. Then I had a lucky week, not reminded of this issue at all.
Today, however, the same problem keeps annoying me. I've used the same method to heal the phone but all I have done seems more like a placebo. So I tried the ultimate solution, restroing it in iTunes.
Ridicuously, the moment I finished basic setup on the newly restored phone, the same NO SIM CARD INSTALLED message poped up.
So IMO, it's not what you should do to erase and restore your phone.
Plus, I called my native carrier and they said no such problems have been submitted. And since my nano SIM card is quite new (three months old), I'm not going to replace it.
I googled this problem and found something on a Hong Kong webpage. The author of that thread points out that there is a flaw in the SIM card tray that prevents the phone from successfully recognizing SIM cards.
And I really hope Apple could probe into this issue and give official solutions other than restarting / restoring the phone like an idiot.

TS1205 My iphone 4s has no sound. No music plays, phone doesn't ring. It only vibrates. I have tried everything. The speaker phone doesn't work either.

My iphone 4s has no sound. Music doesn't play and phone doesn't ring. The speaker phone doesn't work either. It only vibrates. Can anyone help? I have tried all possible ways of trying to fix this issue. Someone mentioned that the speaker is bad.

Hi Baileyfour,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
There are two places where vibrations can be set.
One is the Settings > Sounds
The other area is Settings > Notifications
If you have an app set to Alert, it may have a vibration set for it.
iOS: Understanding Notifications
http://support.apple.com/kb/ht3576
Information about Notifications settings can also be found in the iPhone User Guide (pages 131, 132)
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
I hope this information helps ....
Have a great day!
- Judy

My new iPhone 4 doesn't work at all

You are definitely not alone with your issues. I'm on my second iPhone 4 unit, and am still having the same problems. I've had proximity sensor insanity, battery draining after 8 hours of stand-by (NO USE, just sleeping) to the point that my phone goes into a coma and has to be plugged in to be revived, the grip of death dropping calls....
But the single most irritating and infuriating problem is the signal strength/reception fluctuation. I share a house with two iPhone 3Gs users, and I had an original silverback iphone until July 2010. They all work fantastically well with no issues when I'm at home (where I am just about 24/7, since I work from home). *_My new iPhone 4 doesn't work at all.*_. Signal strength is all over the place. I did a test where I sat watching the bars showing signal strength for five minutes. In that time, I saw it switch from E (edge?) with full bars to 3G with full bars to 3G with 1 bar to 2 bars to 4 bars to 1 bar to "Searching." Then back to 3G, with degradation of bars from 3 to none, then E network appears again, this time with full strength. This all with the phone sitting on a table, not being touched by human hands.
It seems that my iPhone is constantly switching actual physical networks, and as a result signal strength is all over the place from one 30 second period of time to the next. This drains the battery like crazy, and means that all incoming calls go to voicemail--usually without my phone ever ringing.
The 3G phones in my house work great. The 1st G iPhone I have had since the week it came out worked great (though its battery doesn't hold much of a charge anymore, after three years). On my new IP4, games are awesome. The videos and photos are amazingly clear and high quality, and editing on the phone is out of sight. iPhone Apps rule. MobileMe syncs my contacts quickly and easy. The only thing I love more than the iP4 features is my iPad--it rocks.
Everything works on my IP4 at home BUT THE ACTUAL TELEPHONE FUNCTIONS. This is unacceptable. In late August, after two weeks in which I had 4 minutes of phone use, the nice folks at the Apple store switched me to a new phone, no questions asked. The phone worked so much better, I could send texts and place calls most of the time (this was now the first part of September)...except that now that I was using my IP4 to make phone calls, I started having a problem with the proximity sensor during those calls. I'd be talking and my cheek would mute the phone, turn on speaker, open contacts and edit info (with gobbledygook), and of course, hang up on people.
So around Sept. 18 I was told by Apple phone support to update to iOS 4.2, restore as new, and do two complete power up and drain down cycles. This would fix the proximity sensor and any other issues.
Well, I would love to see if iOS 4.2 actually did fix the PS, but I can't get the signal strength to stabilize long enough to have an actual phone conversation. I'm back to watching the signal strength go up and down at random (with me touching/holding it carefully to avoid grip of death, and also when I leave phone on the table with screen lock off --no touching). It is back to switching between E network and 3G and varying strengths of wi-fi from my home network. This eats up battery from 100% to low enough to turn off in under 10 hours of standby (usually 6-7). Essentially, my IP4 is back to being unusable as a phone.
So I did another long, involved call to Apple tech support on 9/18. They tell me that I have to turn off wi-fi, turn off 3G, turn off push/fetch and notifications, shut all apps (no multi-tasking) and do everything but switch my phone to airplane mode--and see if the battery holds up for 24 hours in standby. If that didn't work, I should restore from new, but not load any contacts or network or data or anything--just leave it as it would be out of the box new.
As a test, I turned everything off as advised: 3G, wi-fi, push, etc. Now my battery life is back to normal, where I can have the IP4 on stand-by for up to two full days before needing a recharge. Fabulous. BUT IT'S NOT A SMART PHONE if I have to turn off 3G, turn off wireless, and not use email push and so forth.
I'm so frustrated I could scream. I'm quickly coming to the conclusion that there is a significant flaw in the new iPhone. Or perhaps it is just an issue for iPhone 4 users in areas where the signal strength is marginal, or where there are two types of overlapping network coverage (E and 3G in my case). I know that the networks themselves are in good condition--though I'm in a semi-rural area, the state capital is 4 miles away, and I know they have a new tower and good coverage for the politicians and power brokers around town. The phone coverage area I live in has Edge network in the south part of the network area and 3G in the north part, which is the state capital. I'm right in between. Could this be the problem? AT&T says no, it's Apple's fault.
Message was edited by: HighSierra

So what to do besides complain? Troubleshoot?
I just wonder if all of us who have had chronic signal strength and "Searching for network" issues that totally drain the battery might have something in common, despite being all over the world? I'm using wi-fi 95% of the time, and live in a semi-rural area with overlapping networks run by same carrier. Apple folks hinted that maybe in my area the network usage is nearing capacity (resulting in getting kicked off of 3G and down to E as new calls are placed that strain capacity). They also hinted there could be interference from mountains or other objects. But here's the thing--3G phones work fine, and my IP4 works fine when I'm away from home, usually in the capital city on strong 3G network. (When I say "works fine I mean the signal is good and calls go through, I haven't tested battery drain away from home yet).
I have to conclude that the problem is the IP4 itself--something about the hardware or the software (namely, the way it connects to the phone network) is horribly wrong. Other folks who live in urban areas or with strong networks that (likely) aren't over-utilized don't seem to have this issue. After reading through these pages, it also seems the wi-fi may be a major culprit in draining the battery and in varying signal strength (this is from Apple phone support, which said that varying signal strength and the constant pinging off the home wi-fi is creating a "power struggle" and keeping the phone constantly looking for the best connection option). Mind you, 3G iphones on the same home network have no problems whatsoever.
So while I'm not a technical expert, it seems like the problem HAS to lie in the differences in the way the IP4 connects to the cellular and/or wi-fi network. And since the connection/signal strength problem was "resolved" on my replacement phone, but then "broken" again by the software update of iOS 4.2, I'm leaning toward this being a software issue. I've offered to help Apple troubleshoot, and I'm trying to be patient--because the IP4 is a work of art and I've never had an issue with an Apple product before. But all they want me to do is restore, restore, reload, restore, and then drive 1 hour to the nearest Apple store (in Reno, NV) and get a new phone...and start the whole process over again. I don't have time for this, I need my phone back.
I'm this close to trading in my beautiful but flawed IP4 for a 3G. Maybe I should just get a new battery for my original iPhone from 2007?
I understand that Apple can't test for every possible variable of use all over the world, but they don't even seem to acknowledge that they have a problem with the IP4 that will not be resolved by replacing it with a new unit. They want me to believe it's a fluke, or it's just me...but I've been combing these threads and see a lot of people reporting the same issues I am--battery drain and wildly fluctuating signal strength issues, wi-fi problems, and dropped calls. Can't someone get on this? Because otherwise Apple is going to have to admit that their IP4 is not a good solution for people who live in areas of less than perfect signal strength or use wifi or whatever demonic combo I have in my home/work setting.
Or people will have to do what I have done--if you who want the cool IP4 non-phone features, you will have to dumb down your IP4 in order to have it be even moderately useful as *a phone.* For $599 I expected better.
My (temporary) workaround?
To spare the battery:
*Turn off wi-fi (which *****, because now I have to burn minutes when I'm at work using the email, downloads, safari, etc--and it's E network, so it's SLLOOOOOOOW)
*turn off push and fetch, have mail get new messages manually
*turn off data roaming
To keep the signal somewhat stable (making it easier to complete calls and spare battery)
*Turn off 3G (this leaves me on E network--fabulous, I had that with my 3 year old iPhone)
*grip IP4 between two fingers placed at the top of the phone, away from death zone. Tough for us lefty phone users.
*pray the free bumper will a) come soon and b) help. I'm not optimistic.
To keep proximity sensor from going nuts and dropping calls, muting, turning on speaker etc:
*use headset or bluetooth (unless you are also having one of the known bluetooth issues!)
*keep phone pressed to one ear and don't move it a millimeter. Don't shift sides, don't hold phone with your shoulder, just keep it to one ear and talk fast).
I'm about out of patience. I understand that lots of folks have and love their IP4s. I'd love to be one of those people. I'm open to suggestions and have spent many hours on phone with tech support, restoring my phone, reloading data and apps--there has to be a better way.
Sorry for the thread-jacking, but someone from Apple has got to be following these threads--help us!
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HT4623 I've installed the update and even resorted to the restore function. My phone doesn't work not. My screen shows a graphic of the usb connector with an arrow pointing towards and Itunes icon. It will do nothing else! HELP

I've installed the iPhone update and now my phone doesn't work. I even chose the restore function. It went through all that and it still just shows the graphic of the usb and an arrow and the itunes icon. Help!

Yes, I connected the phone to my iMac which is the original computer it is backed up on. From iTunes I had no option except to restore, which I did. Still no luck. Still just see the graphic. :-(

The speakers on my iphone 4s doesn't work to ring or to play music how do I fixes it?

The speakers on my iphone 4s doesn't work to ring or to play music how do I fixes it?

Try resetting your phone by pressing and holding both your home and power button at the same time for about 15-20 seconds till the apple logo appears ..
Hope it works out for u :)

My Iphone 5s doesn't work. When i power on appear searching the sim card, but doesn't connect to the operator. Who can help me?

Hy dear!
My Iphone 5s doesn't work. When i power on appear searching the sim card, but doesn't connect to the operator. Who can help me? I reset the Iphone, but doesn't fix the probem.
Thanks

Hi dear!
I'm very disappointed with Apple products! I was 15 days without my Iphone 5, because it stopped working and the had to be replaced by authorized apple. Then i bought an iphone 5s in two days it stopped working. Doesn't read the sim card. I call to Apple suport and discovery that the model A1533 is not warranted in Brazil and need to be replaced, because there is a hardware problem. In a moment i don't have anyone Phone. Why Apple does not send other equipment equal to authorized to exchange my Iphone, because in Brasil doesn't have the same model? I liked a lot this Apple phone, but i can't use, i have one brand new, but doen'st work. I don't have anybody in USA to exchange in one Apple store. Please help me!
Thanks.

My iPhone 4s doesn't work

Hi,
I bought an iPhone 4s via online shop in USA and I have been using it in Turkey. My phone's IMEI number is 013049008325278. Last week, it was getting warm and then closed. I have tried to open it but couldn't.
Then I shown it to the Apple's authorized technical service in Turkey which name is GENPA and they told me that they couldn't solve the problem.
Now, my phone doesn't work, what should I do?
Should I throve my iPhone 4s to the garbage or could you help me?
I am waiting your answer ASAP.
Thank you for your interesting,
BR

Troubleshooting starts with a reset: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)
If that doesn't solve it, backup and restore your software via iTunes. If the problem continues, restore as a NEW device. If this solves it, that means there is some corruption in your backup file, or maybe it's one of your apps causing the trouble. If the problem is still there, you should take it to the Genius Bar at an Apple Store for evaluation.

Updated to OS4 and now my phone doesn't work!!

Updated my phone to the new OS4 and now my phone doesn't work. It says I have to do a system restore for it to work. If I do a system restore won't that erase all of my photos? Is there anything I can do so I won't lose any of my infomation? I have tons of photos on my phone. If anyone could help me out, I would be grateful.
When I turn the phone on it shows a picture of the usb cable and the itunes logo. I don't want to do a system restore if I don't have to. I don't want to lose my pictures. HELP Please!!

That is one lesson we all have to learn. Backup. Did you backup your iphone regularly? If you did, your photos will backup with it and the restore will put it back on the phone. If you didn't, I am sorry to say that there is probably no way to get those precious moments back. I found that out the hard way years ago. I now learned to backup my computer and iphones at least once a month.

The main button of my Iphone 5 doesn't work anymore. do you have a solution? thanks

The main button of my Iphone 5 doesn't work anymore. do you have a solution? thanks

Get a replacement phone. If it is still covered by warranty it will not cost anything. See: https://selfsolve.apple.com/agreementWarrantyDynamic.do

HT201210 hi everyone, i have a problem about my iphone 4S, doesn't work with wifi connection and bluetooth since upgrade to the IOS 7.0.3. Can anyone can help me tosolve this problem?????Thank's regards paulus

hi everyone, i have a problem about my iphone 4S, doesn't work with wifi connection and bluetooth since upgrade to the IOS 7.0.3. Can anyone can help me tosolve this problem?????Thank's regards paulus

Try the suggestions here to see if they resolve your problem:
http://support.apple.com/kb/ts1559
If these don't work you may have a hardware problem. Visit an Apple store for an evaluation or contact Apple Support.

The middle button on my iphone 4 doesn't work properly what can I do about it?

the middle button on my iphone 4 doesn't work properly what can I do about it?

Make an appointment with the genius and bring to the Apple Store.

TS1398 The internet on my Iphone 4 doesn't work when I use the Wifi

The internet on my Iphone 4 doesn't work when I use the Wifi at home. My Mac works fine. On the Iphone it shows it's connected but it doesn't open any app. Anyone knows what to do? Thanks

Ÿ. If you tap and hold the "Y" does it appear? If so, just slide your finger up to select.

IPhone - phone doesn't work!

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