IPhone Randomly Shuts Down

My iPhone randomly shuts down and I have to charge for a few minutes for it to come back on. Went to Apple Store tech support. They did a diagnostic and found nothing wrong with the phone. Told me that the problem was the number of apps running in the background (i.e., multitasking). After deleting all of the apps in the background, the phone still shut down with 53% of battery indicated. What is the problem? What can I do about it?

To be honest these are the solutions that may or may not work.
First thing I would try is rebooting the phone by holding the sleep/wake button and home button for 15 seconds until you see the white apple logo.
If that doesn't work I would restore from backup. If that doesn't work I would restore as new. If all else fails take it to your closest apple store they may replace the phone for a working one..

Similar Messages

  • IPhone random shut down- unable to restart

    Hi
    since i have upgraded to os 3.1, my iphone has "shut down" 3 times and been unable to turn on the phone unless i hold the home and sleep/wake button. I say "shut down" because i don't know if it does shut down. There is another post that says its a bug or something. I just want to to if this is a bug or something else. Heres a link to the topic: http://discussions.apple.com/thread.jspa?messageID=10235780&#10235780 .
    Thanks

    Have you found any answers...The only one I found was that Safari had open windows close them on a blank page because someone said it will keep trying to update even when Safari is closed. I still can find out why it crashes and shuts down in the middle of reading e-mail or another application and then battery level changes dramatically upon restart.
    Come on Iphone experts Help us...

  • IPHONE RANDOMLY SHUTTING DOWN IN THE MIDDLE OF AN OPERATION

    My iphone has taken to shutting down and displaying the Apple logo- can be in the middle of a call, or typing a text, or opening an e-mail. It will go to sleep for a minute(with the logo illuminated), maybe two then the home screen appears again, and the phone will then work faultlessly for an hour, maybe more, then it has another headfit and will crash several times inside an hour. I am running the most up to date version. Rebooting using the home button and off button simultaneously, has no effect. I have restored using itunes, several times- it still does it. I have deleted all the bought apps- to see if one of those was the cause. No better. Just running original apps supplied, still continues to have amind of its own, shutting down on a whim.
    AM I ALONE IN EXPERIENCINMG THIS?

    This is almost certainly a software issue. You should perform a restore on your computer. If this does not work you should make an appointment at the Genius Bar at your nearest Apple Store. However, I believe a restore should do the trick. Plug the phone in to your computer. Open up iTunes. Sync the phone. Then, from the summary page for the phone in iTunes hit the Restore button and let it do its thing. When it is done it will ask if you want to restore from the back up of your phone. Just say yes and all your information will be synced back over. Welcome to the Forums.

  • IPhone randomly shutting down

    After downloading iOS 7 my phone keeps prompting me to shut it down, and will also randomly go into lockscreen while I'm doing something else. Help?

    This is almost certainly a software issue. You should perform a restore on your computer. If this does not work you should make an appointment at the Genius Bar at your nearest Apple Store. However, I believe a restore should do the trick. Plug the phone in to your computer. Open up iTunes. Sync the phone. Then, from the summary page for the phone in iTunes hit the Restore button and let it do its thing. When it is done it will ask if you want to restore from the back up of your phone. Just say yes and all your information will be synced back over. Welcome to the Forums.

  • Iphone randomly shuts down and resets when using the music player

    I have been listening to almost the same music list since i got the iphone 3gs at launch. When I upgraded to the latest iOS software, the phone now automatically shuts off and resets on certain playlists. I did a full restore, ddnt work. I even deleted and reloaded my cd's on there, but same issue and its getting very annoying to just have it reset every time some song plays. Anyone have an answer?? please help..

    Hi there Julius Ita,
    You may find the troubleshooting steps in the article below helpful.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Issue not resolved
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    -Griff W. 

  • My iPhone 4 randomly shut down and won't turn back on.

    My iPhone randomly shut down whenever I got a phone call twice in maybe 5 minutes. Now it wont turn on no matter how many times I plug it in or use the home and lock button. Is there anything I can do? After the first time it just turned back on but now it won't.

    I just had this happen. Hold the lock and home button down for ten seconds.

  • My Factory Unlocked iPhone 4s shuts down and restarts randomly. How do I get it to stop?

    My Factoy Unlocked iPhone 4s shuts down and restarts randomly. How do I get it to stop?

    There are 4 Rs you can try:
    Restart
    Reset
    Restore from backup using iTunes
    Restore as new without the backup (Before this step, save whatever is important to you)

  • My iphone 5 shut down random

    My iphone 5 random shut down , this time is 2 time it shut down by itself , I don't known why , I have to press and hold power button some Seccond then it come back , ????? please some one tell

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

  • My iPhone 4 shut down randomly and the lock button is broken, it has happened before but I just called myself and it turned on. It also wont charge or connect to my computer, how do I restart it?

    My iPhone 4 shut down randomly and the lock button is broken, it has happened before but I just called myself and it turned on. It also wont charge or connect to my computer, how do I restart it?

    Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

  • My iPhone with 40 or so percent randomly shuts down with iOS 7 and 6. Often with the camera app stating the phone is out of battery.  Moments later I turn it back on and the same battery life still appears.

    My iPhone with 40 or so percent randomly shuts down with iOS 7 and 6. Often with the camera app stating the phone is out of battery.  Moments later I turn it back on and the same battery life still appears.  It sometimes happens over and over until I leave it alone for a while (still not charging), and then it works.

    I think you might get a new phone instead of repairing it as it takes time and you said the repairing center is far from your living place

  • IPhone 4s shuts down randomly after 7.0.6 update

    After updating my iphone 4s to 7.0.6, my phone randomly shuts down. Doesn't seem to be related to how much charge is left in the battery. Any suggestions for how to fix this problem? Thanks

    Hello Rudegar,
    I did think it might be hardware issue and searched online, and saw these posts already. I tried to clean the headphone jack, tried to put and pull out the headphone several times. And no, it is not the cause.
    I know that because while playing the music with headphone, and when I pull the headphone off, then music stops and the volume is adjusted. So no iPhone is not stuck with headphone mode.
    Thank you for the info though.

  • Help my iPhone 3GS randomly shuts down, what is wrong?, Help my iPhone 3GS randomly shuts down, what is wrong?

    My iPhone 3GS randomly shuts down for no reason, and apparently I am not the only person having a problem with this. This happens regardless of how much battery life my phone shows, or whichever application I am using. IS THERE A FIX FOR THIS!!!!!!! I understand that cell phones are not built to last forever, but my phone is in to good of a condition to go out and purchase a new one.

    Before you get your knickers all in a twist, try the basic troubleshooting steps Apple recommends:
    Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.
    If you have been through ALL of the troubleshooting steps and you're still having problems, then you'll need to bring your phone to Apple for investigation.

  • My iphone keeps shutting down randomly. Ever since I installed IO7

    My iphone keeps shutting down randomly. 3-7 times a day. Ever since I installed IO7. How do I fix or reinstall IO6?

    Hey Kaylyn07,
    Thanks for the question. The following article may help in troubleshooting Kernal Panic’s for OS X:
    OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
    http://support.apple.com/kb/TS4636
    In most cases, kernel panics are not caused by an issue with the Mac itself. They are usually caused by software that was installed, or a problem with connected hardware.
    To help avoid kernel panics, install all available software updates until Software Update reports, "Your software is up to date." OS X updates help your Mac handle the kinds of issues that can cause kernel panics, such as malformed network packets, or third party software issues. For most kernel panics, updating your software is all you have to do.
    Diagnosing a recurring kernel panic can be difficult. If you need help with this process, consider bringing your Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for help.  If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).
    Thanks,
    Matt M.

  • My iPhone 4S randomly shuts down.

    My iPhone 4S randomly shuts down, when plug it into charge. I restored, as a new iPhone and problem continues, what do I do?  iPhone is 4 months old, and has no damage.

    It's almost impossible to say whether it's the battery or something else.  If you're running 6.0.1 and you've done a restore and set it up as new, there are no other software updates to try.
    If there's no Apple Store near you, contact Apple Care. If  you can't wait for a replacement phone, you may be able to get an express replacement (they ship you the replacement before you ship them yours, but they will put a hold on your credit card until yours is in their hands).
    http://www.apple.com/support/contact/

  • IPhone 5s just randomly shuts down

    my iPhone 5s just randomly shuts down even though the battery is in 60-70% charged range.
    It shows the battery icon with one thin red line, I plug it in to power and a minute later it comes on with battery in 60-70% range.
    I cannot figure out what's going on !!

    Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again.
    If this does not help, get your phone checked by visiting an Authorized Apple Service Provider or Apple Store next to your place.
    You can also contact Apple Support and talk to them. They can check the battery online.
    Or visit this page to do that: iPhone - Contact Support - Apple Support
    Click on Apple Support, then on ->Battery, Power &Charging ->Battery questions and troubleshooting, and follow the instructions.

Maybe you are looking for