Iphone remote won't connect to my iTunes library and tells me the passcode is incorrect
My iphone 5 previously worked with the Remote app to control streaming of music from my itunes library to my amp with Airplay capability. Now it can't find my itunes library and when I go to the Settings for Remote app and try to add the library, it won't accept my passcode on itunes screen where it appears. I deleted the app and re-added it to my iphone but it still won't work. My Remote app still works on my Ipad so I'm a bit perplexed as to why it won't work on my iphone 5. Any suggestions?
Hello dawgfaj,
Thank you for all the information you provided with the Remote app issue you are experiencing on your iPhone. I found an article with steps you can take when the Remote app is not connecting to iTunes:
Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV
http://support.apple.com/kb/ts1741
Thank you for using Apple Support Communities.
Best,
Sheila M.
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What I am trying to do is very simple, and I am sure I have done it before.
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Now I want to use the remote app on my ipad mini to control the apple tv. Using up to date app (Version 3.01) Again, everything looks like it should work. I have turned on Home Sharing on the remote app settings. It works fine and both my itunes library and Apple TV show up on the interface. I can touch the itunes icon and control the itunes on my computer and play music and video on my computer screen.
Now when I touch the apple tv icon I can't see my itunes library content to play on the apple tv. I see the below image. If I tap on the icon in the bottom left it takes me back to the screen in the first image. What is the strangest thing is that I can control the apple tv using the gestures interface! This isn't what I want though and I want to be able to see the itunes library on the screen of the ipad and play it on the apple tv. You can see in the video on this link (http://www.youtube.com/watch?v=UvEpgcE9KCs). This is what I am trying to do and I just don't understand why I don't get the screen seen at 1:25 in the video. Instead I get the screen seen in the below image. Any ideas? I know that the remote app is connecting to the apple TV because I can control it using gestures, just strange I can't see the content on the ipad like in the attached video clip, instead I see the screen in the image below. Any ideas would be greatly appreciated!OK, Problem solved. Software on Apple TV was VERY outdated. It had been sitting in the box for over a year and needed an update. Problem solved!
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What I am trying to do is very simple, and I am sure I have done it before.
I have an Apple TV (2nd Gen) connected to Wifi Network (Airport Extreme 802.11n) I want to stream content from the itunes library on my macbook pro over the wifi network to the Apple TV. This works no problem, home sharing is set up and I can see the itunes library under 'Computer' on the Apple TV interface. I can use the Apple Remote to scroll through and play content from my itunes. Works no problem.
Now I want to use the remote app on my ipad mini to control the apple tv. Using up to date app (Version 3.01) Again, everything looks like it should work. I have turned on Home Sharing on the remote app settings. It works fine and both my itunes library and Apple TV show up on the interface. I can touch the itunes icon and control the itunes on my computer and play music and video on my computer screen.
Now when I touch the apple tv icon I can't see my itunes library content to play on the apple tv. I see the below image. If I tap on the icon in the bottom left it takes me back to the screen in the first image. What is the strangest thing is that I can control the apple tv using the gestures interface! This isn't what I want though and I want to be able to see the itunes library on the screen of the ipad and play it on the apple tv. You can see in the video on this link (http://www.youtube.com/watch?v=UvEpgcE9KCs). This is what I am trying to do and I just don't understand why I don't get the screen seen at 1:25 in the video. Instead I get the screen seen in the below image.OK, Problem solved. Software on Apple TV was VERY outdated. It had been sitting in the box for over a year and needed an update. Problem solved!
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Have you tried resetting the network settings? Sometimes starting from scratch solves the issue and it is the simplest way I can think of that may solve your problem.
1. Go to Settings > General > Reset
2. Then select Reset Network Settings
3. Enter your password when it requests it
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Amalgamate the two iTunes libraries. Then load iTunes and hold down the Option/Alt ⌥ key and then choose "Choose Library" and then point both copies of iTunes to use the combined iTunes library.
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IPhone remote app won't connect to my iTunes library
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I can't get my Apple TV to connect to my windows pc to play music through my iTunes apple remote has a similar problem
Thanks for the advice. Just had time to retest everything with the latest software and firmware versions. Even with Windows Firewall completely switched off my Apple TV can not connect to my iTunes library. The ironic thing is that my PC can no longer Airplay to my Apple TV after the latest updates, so things are actually getting worse ;-)
I even restarted my router as some posts seemed to indicate this fixed similar issues for others but sadly not for me.
I can at least still AirPlay from my iPad to my Apple TV, which is the main reason I bought the Apple TV, and the NetFlix client on the Apple TV is still one of the best as it supports captions.
I have seen another post from another Win7 64bit user with similar problems so not sure if there is a solution out there yet.
I also have some Samsung products and they can not interwork either so the grass is not greener on the other side ;-)
Apple TV 3rd gen / iTunes on Win7 64bit -
I cant upload any new music onto my iphone because im already connected to another iTunes library.
Basically, when I got my very first iPhone, I had connected it to an iTunes library on my laptop at the time.
Since then, that laptop has broke and I have my new one with iTunes on it. All of my iPhone's content is on this new iTunes apart from my music which it wont let me upload any other than what I have purchased on my phone. Every time I try to sync my music, it says that it will replace all of my iPhone's content for the content which is on my old iTunes. I do not want this to happen, is there anything I can do?AKapur1757 wrote:
No, I tried to download music on my phone from my laptop and whenever I try it says that my phone is using a different iTunes library ...
This happens if you are Syncing to a Different iTunes Library on a Different Computer.
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I need help deleting songs from my Itunes library. When I follow the instructions it ends up asking me if I am sure I want to hide this song in iCloud!? I don't even know what iCloud is!!!
It's the online version of the song you are deleting from your library, if you hide it you won't see it any more.
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IPhone Remote Won't Stay Connected to Apple TV
I have an apple tv, iphone 3gs and ipod touch first gen.
I am having many issues using either the ipod or iphone as the remote.
When I have connected to the the apple tv itunes library with the iphone's remote app it works fine. But as soon as either the apple tv or iphone fall asleep, turn off or disconnect they lose each other. I then cannot re-connect to the apple tv's itunes library. I am still able to connect to another itunes library but not the apple tv.
The only way I can manage to connect to the apple tv library with the iphone again is by resetting both devices and unpairing them. Then I am able to put the four digit code in again, works fine untill it goes to sleep. A big circle!
I have installed the app on my first gen ipod touch, however the app just won't open. I have purchased the 3.0 software for the touch, but the app doesn't work on it.
I am very much at a loss.
I would appreciate any help or tips. I have tried opening the two ports apple suggests opening. However that does not help.
Thanks,
SydI too have the same issue. I could connect to either iTunes or Apple TV, but as soon as I got out of one or the other I could never get it to connect to the library. I spent hours messing with my router, and nothing worked.
I did notice that my iPod Touch (which is running 3.0 firmware) had no problems at all connecting to either libraries. So I knew it wasn't a firewall issue.
The only think I found to work (and was the easiest workaround) was to go on the iPhone Settings > Wi-Fi and turn off Wi-Fi for about 10 seconds. After turning it back on and the phone reconnected to the Wi-Fi network, I could immediately connect to Apple TV or iTunes. But as soon as I got out, the problem happened again.
I definitelly think there is some TCP/IP bug in the software that isn't meshing with the iPhone 3.1.2 firmware.
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Hi all,
I've been looking through the forums for help with this problem. There are a couple of threads with similar problems, but no solved threads and the discussion doesn't seem to go anywhere... As far as I can tell, it's been causing a lot of annoyance for many users, including myself, but it looks like the community's in the dark about why it's happening!
I'm trying to connect to my iTunes library using the Apple Remote app on my new iPhone 4S. As you may know, there are two ways to do this:
Connect via Home Sharing by setting up Home Sharing on both iTunes and the iPhone, or
Connecting directly to iTunes using a four digit passcode.
I've tried both methods, and neither work!
Here's what happens for each method:
From the Remote app start screen, I tap the "Turn on Home Sharing" button. I enter my Apple ID details (which are definitely correct), and get a confirmation message on my phone saying "Home Sharing is on using [my email address]. To control iTunes: Choose Turn On Home Sharing from the Advanced menu in iTunes on your computer." I then go to iTunes, turn on Home Sharing, enter my Apple ID again and get a confirmation message saying "Home Sharing is now on", etc. However, there's no connection formed between my iPhone and my Macbook Pro - the Remote app just shows a message saying "Turn on Home Sharing in iTunes on your computer or on Apple TV using the account [my email address].
From the Remote app start screen, I tap "Add an iTunes Library", and the four digit passcode is shown on my phone. I select the new "Quintin's iPhone" item that appears in the iTunes sidebar under "Devices", and enter the passcode on the screen that appears. Once I've entered it, I get a confirmation message saying "Your Remote is now able to control iTunes" with an "Okay" button. Clicking the "Okay" button makes the screen and the sidebar item disappear completely. On my phone, a message that says "Looking for ..." is shown on the screen with a spinning loading wheel, but nothing happens. After a minute or two, it stops and simply says "Could not find".
After trying both methods, I went through all of the troubleshooting steps here: http://support.apple.com/kb/ts1741 . Absolutely no effect.
I should mention that I was experiencing similar problems on my old iPhone 3Gs with an older version of iTunes. I thought it might have been some kind of hardware fault and expected it to clear up once I got the new phone, but the problem is still there. It's a new phone, a new computer, a newer version an iTunes... even a different network I'm trying to connect to it on. Bizarre!
I've even tried using the Mobile Air Mouse remote application instead. However again, the Mobile Air Mouse app on my phone can't pick up the Mobile Air Mouse server on my Mac.
I'm kind of at the end of my rope here. Anyone?I have the exact same problem trying to use the Remote app on both my iPhone 3gs and iPad 2 with either my Mac or ATV2. My Remote app used to work on my phone - I can't recall if I ever actually used it with my iPad, but when I tried today, I got all the same results as you did (on both iPad, and then iPhone). I was using my ATV2 to play music from iTunes on my Mac and wanted to use the Remote app, but it would not connect to either device no matter what I did.
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Hi,
My iphone 4 won't connect to my mac book, it says that I need to install to latest version of itunes 11.1. When I go to itunes and try to update, it says that I have the latest version (10.6.3). Can someone please help me!
thanksYou are probably running OS 10.4 or 10.5 on a PPC Mac. No version of iTunes higher than 10.6.3 is available for these older Macs. I have the same problem, and while I can still use the PPC to sync my iPod, it can't be used to sync an iPhone 4 or higher. The only solution, as I discovered after upgrading to the iPhone 4, is to buy a newer Mac. I was able to get a 2006 MacBook running Lion for under $300, and that has been a lifesaver.
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