Iphone requires"connect to itunes" but no computer
I'm trying to help my elderly mother in another state, who has had and successfully used an iphone since 2009.
I recently visited and helped her upgrade from iphone 4 (running ios 7) to an iphone 6 (ios8).
After about a week or so, she says she can't access the phone because it is telling her to connect to itunes. The problem -- she has no access to iTunes.
Is there any way to resolve this? She lives in a rural area and has little access to technological help. I've searched the web for an answer but only come up with "connect the iphone to your computer ..." type answers.
She actually went to her carrier and switched the phone service back to the old iphone 4. Now the old phone has the same message and she is without a mobile phone completely.
I understand she likely entered an incorrect password, which is why the problem started. However, how can I help her resolve it without iTunes?
Thanks for any guidance.
You can't, unfortunately. Its going to require a computer running itunes to fix this.
If there's an Apple Sotre she can go to, they can help her there.
Otherwise, she'll need to borrow a computer, from a friend, or the pubic library.
There is no way around this now.
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