IPhone ringer/volume isn't working

Hello everyone,
I updated last night after not updating for a very long time. I bought a MacBook a few days ago and everything seemed fine until I realized my ringer wasn't working on my phone. Text alerts were silent and none of my media would play volume either. The volume is all the way up in settings and the mute button isn't on. I have vibrate enabled and so when I get a call or text the phone vibrates but with no sound. I also tried playing a song in itunes and it won't even play. I used air to clean out the headphone port and now I can hear audio of youtube videos but when I play a song in itunes I hit play and nothing happens. Not even the song timer. I'm so frustrated!! I had restored w/ back up, reset settings, I feel like I've tried lots of things and nothing is working. Any help would be greatly appreciated!!!
Thanks

Hi there canucklehed,
You may find the troubleshooting steps in the article below helpful.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
-Griff W.

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Hi shyema,
I know I would be disturbed if my iPhone ringer was not performing as expected. Let's see if we can get you back on track. For issues with speaker volume, I would suggest that you troubleshoot using the steps in this article -
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
Thanks for using Apple Support Communities.
Sincerely,
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IPhone ringer/volume isn't working

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