Iphone ringtone editor problems

i have been trying for days to get a ringtone. i have the most recent itunes version (hv downloaded it twice). i can see the "bell" symbol next to songs but can not get past that. the ringtone editor won't pop up. i've tried from the bell and from store menu. i sent a request for help to apple support and all i got back was a generic reponse on how to get a ringtone(which i already know!!).
please anyone with some answers..send some advice my way.
thanks-mel

In your purchased music folder right click on a song that you want to make into a ringtone that has a bell next to it and select create ringtone. The editor will pop up on the bottom of the screen.

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