IPhone service not upto the mark

I am from Chennai, India; and I bought an iPhone on 6th Dec 2008 from the Vodafone Store. But in less than a month my iPhone developed a problem, wherein I was not able to hear anything in a incoming call via the in-ear speaker. I was able to receive calls only using a headset and the loudspeaker. I sent the phone for replacement on the 10th of Jan this year. But my vows did not end there. I had to be behind the Vodafone to get my new piece. I got a call finally from Vodafone that my iPhone is ready after 2 weeks. But today when I went to collect it I found out that the replacement piece (a brand new one) was also defective. The Home button was completely unresponsive. I am really disappointed at the way Apple and Vodafone are providing after-sales service here. Now I have no clue as to when I will have a replacement piece provided for me. I am told that Vodafone is really helpless in this issue since they are only the distributors. I wish Apple takes after sales service seriously in non US locations.

Well Apple doesn't take long on purpose. I had to send wifes phone back long ago...they sent me a box next day air, I sent phone back (they paid postage). Then next day I got phone back.
I am sure it takes more time to ship there yes. But then I am sure Vondaphone also has to send it from their place they get it to the store you are at. Who knows if they are doing that next day or just standard.

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