IPhone shows a error message when i plug up to my pc. I have other  iPhones that will connect without the error message

Having a problem with a iPhone 3GS. When I try to back it up on my pc or laptop it has a error message. We have other iPhones that will connect when plugged in. I need to back up my data on this iPhone so it can be serviced. Can anyone help?

Try a quick reset of the phone first. If it still doesn't work, go to Edit/Preferences/Devices in itunes and delete the old backup for the 3GS.

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