Iphone Sim Lock is deactivated from telekom, but iphone won´t start with any other sim

my iphone tells me to contact my provider, my provider tells me on help pages to contact apple. how can I find out my status of Sim unlock from the apple side? and what about a SIM that has never been used in itunes before. ? ... Can somebody help?

Unfortunatly they have given you mis information. Apple do not have any control over unlocks.
If they have confirmed they have unlocked it from your end, you need to plug the phone into iTunes with a sim card from a different provider inside, this will force the phone to check the lock status and should prompt it to unlock.
You may even need to erase and restore the phone for this process to work.

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