Iphone software update error 21.

Further to others this has happened with mine 3GS and I have lost everything on the phone which does not work. Apple help desk sent me a email of their help which was no good. Even deleting and reloading iTunes was unhelpful. Any ideas?/

Check http://discussions.apple.com/thread.jspa?messageID=11723151

Similar Messages

  • IPhone software update errored. How can I fix my iPhone without having to do a restore?

    I plugged in my iPhone 4 to do a sync this afternoon.  I got the message that there was a software update.  Sadly, I've updated to the crappy iOS7, so I chose to install the update (which I think is 7.0.2.)  The update was downloaded, and was loading to my iPhone.  I suddenly received an error that my iPhone couldn't update.  I think it had an error code of 411. My iTunes refreshed, and is now not showing that it recognized my phone.  Now the only thing I can get to show up on my screen is a graphic of the iTunes icon, and an arrow directing me to plug in my phone.  When I do this, a message appears that iTunes has detected an iPhone in recovery mode and that I must restore this phone before it can be used with iTunes.  I don't want to perform a restore.  I will lose all my data.  So, why did this error?  How can I fix my iPhone without doing a restore?

    I think it had an error code of 411....So, why did this error?
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    Was this phone EVER jailbroken?
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
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    There is no way to get out of recovery mode without restoring.
    You mean you actually didn't back up before updating, really?
    Message was edited by: modular747

  • HT201210 (The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.) can anyone help me with this issue, every time i try to restore it will come up like this error m

    (The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.)
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    Restore the iPhone when connected to iTunes by cable.
    Still the same TS1275?
    Is your iPhone jailbroken?
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  • HT4623 I keep getting error message when I try to update my iphone 3g to ios saying iphone software update swerver could not be contacted

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  • HT1212 How do i restore my iphone when it has been disabled and can not be restored through itunes because of the error message that says "The iphone software update server could not be contacted.

    How do i restore my iphone when it has been disabled and cannot be restored through itunes because of the error message that says "The iphone software update server could not be contacted

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  • Error 1638 - iPhone software update server can not be contacted.

    Hi,
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    Thanks for your help

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  • "The iphone software update server could not be contacted" - error message recieved when i try to update to 5.1.1 via itunes , what can i do ?

    The iphone software update server could not be contacted" - error message recieved when i try to update to 5.1.1 via itunes , what can i do ?

    Dear Lawrence Finch: 
    If you're still around I hope you see this message, as you're the FIRST person (after reading every link, thread, other sites, apple support articles, etc.) to mention JB may be causing this iTunes popup window to REPEATEDLY occur:
    "The iPhone software update server could not be contacted."
    No, I did not hack anything (are you kidding?  Grannies don't hack!), but I unknowingly bought a 3Gs iOS 3.1 from ebay that was not advertised as JB.  Since it is like brand new, I was going to keep it (because my old backup is iOS 3.1.2) & was trying to simply restore & update, which (I thought) would remove the JB (that's what everybody says at forums, etc).
    Instead, after "erasing all settings/content" (inside phone's Settings to get the prior person's name out of there), it is now stuck in White Apple Mode.
    Put it in DFU/Recovery Mode & connect to iTunes but that stupid above message keeps appearing & I have already read/tried EVERYTHING to get rid of that message, starting with: 
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    Here's all the other things apple & others say to check which I already checked:
    2.  USB ports are FINE, both work FINE, so that's not the problem.
    3.  No "extra USB devices" are connected, ONLY a mouse, & then the phone (yes, I tried it w/o the mouse connected but that didn't help).
    4.  No "usb hubs."
    5.  Latest iTunes for this OSX has already been DL'd (iTunes 9.2.1[5]).  If you know of a newer one for this OSX, please advise.
    6.  No antivirus software.
    7.  No security software.
    8.  No routers; only 1 comcast modem, period.  Wired Ethernet.
    9.  No wifi gadgets, no wifi at all.
    10.  No firewalls, except what is on iBook in the SHARING/System-Prefs. section.  It's turned OFF.
    11.  Did the hosts/terminal thing sudo nano whatever it was.  There were only 3 lines, NO gs.apple.com:
    xxxxx local host
    xxxxx broadcast host
    xxxx local host
    Oh, & btw, ATT officially unlocked this phone (after I filled out their online forms) but I can't finish the process via iTunes to get their Confirmation that "Device is Now Unlocked," so I can use T-Mo.
    So that's it.  If you have any other ideas of what to do from here, since from your comment, maybe it's the stupid JB on this phone that is causing the problem (???), please advise.
    Many thanks!

  • The iPhone software update server could not be contacted. An unknown error occurred (-50). I'm using windows 8.1...

    {The iPhone software update server could not be contacted. An unknown error occurred (-50)}. {Verbatim} -
    I'm using windows 8.1...   -   I can't seem to find an answer to -50 ERROR?? -
         Please, Anybody - - HELP!!???
                                              Thank you                 -              Captkirkoes or Mitch         -          9/25/2014

    Hi Captkirkoes,
    If you are getting an error when attempting to update the operating system on your iPhone, I would suggest that you troubleshoot using the steps in this article - 
    Resolve iOS update and restore errors in iTunes
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Error while trying to upgrade my iPhone, message reads "iTunes could not contact the iPhone software update server beecause your are not connected to the internet.

    Hello,
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    Try disabling firewall and virus scanning software

  • When downloading Iphone software update (version 4.0), I get error message

    When downloading Iphone software update (version 4.0), I get error message (stopped err = -3259). Is there a solution for this???

    Did anyone solve this?
    I'm still having this issue. I also had the same issue when trying to download a large update for an app (43MB). I can download and install smaller udpates but I can't even download the large updates. I've checked all of my firewall settings and they are fine. I've turned off the firewall when trying to download the update and it still does not work. It just keeps saying that my network connection timed out.
    I'm not at the stage where I can't install new apps because it requires the latest OS version on my iphone which I can't get!

  • Downloading the new IPhone  software update keeps failing ,I get error code -3259 is there a fix for this

    Downloading the new IPhone  software update keeps failing ,I get error code -3259 is there a fix for this

    Disable the security software and try again, Kaspersky's has been really annoying with this along with a couple others.

  • HT201210 i have this error ''the iphone *** cannot be updatet at this time because the iphone software update server could not be countacted ore is temporarily unavailable'' i have 2-3 days tha  try to update or restore the iphone but tha same again :/ pl

    i have this error ''the iphone *** cannot be updatet at this time because the iphone software update server could not be countacted ore is temporarily unavailable'' i have 2-3 days tha  try to update or restore the iphone but tha same again :/ plzz helppp

    Try updating directly on the device, via iTunes on the computer, and iTunes on a different computer.
    If the iPhone has been hacked or jailbroken, it may not be possible to update.

  • "The iphone software update server could not be contacted. An unknown error occured (-23)"

    FYI,
    Iphone 4 - iOS 4.3.3  (I would like to update to iOS 5)
    Currently in DFU Mode, connected to my Lenovo (Windows OS) laptop.
    Now the itunes asked for:
    - Remind me later
    - Download and update
    - Download only.
    I try to download and update, after i back up my iphone; when i click update, It's warning from ITUNES
    "The iphone software update server could not be contacted. An unknown error occured (-23)"
    Anyone can help me regarding this problem?

    error 23 indicates a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The mac address being missing  or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. out of date or incorrectly configured security software can also cause these errors.

  • Downloaded version 5 for my iPhone 4, but the error message "The iPhone software update server could not be contacted." What do I do?

    I downloaded the new update for the iPhone 4, then left my computer and it went to sleep. I came back to it to update my phone and the message "The iPhone software update server could not be contacted." How can I fix this? I have already checked my LAN settings.

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • HT1414 the iphone software update server could not be contacted.a duplicate file name was specified , please help as this is driving me nuts,does anyone know which file it could possibly be ?

    Hi could anyone help me out? my iphone 3gs keeps restarting itself every two minutes which i think is some kind of software issue,now there are a number of things i have done starting with putting in a new battery.when i charge the phone it resets itself every two minutes or so and the battery indicator stays at 4% so i decided to restore the phone on itunes (which is the latest edition) and when i connect my phone which i have put into recovery mode using the buttons, i get an error message saying :- the iphone software update server could not be contacted.a duplicate file name was specified. i have tried re-installing i tunes and that doesn't solve the issue and i have trawled through the program files to see if i could spot the duplicate but without success ,has anyone had the same issue and resolved it?

    An iPhone 3G cannot be updated beyond iOS 4.2.1...that's the end of the line for your phone.

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