Iphone software update failed. Now iphone is unusable
I was updating the iphone 3G to the new update and it failed while in progress. Now the screen of the iphone shows the itunes logo with a picture of the usb cable and an arrow pointing to the logo.
The iphone no longer comes up in itunes.
I have tried resetting and the after the apple logo appears, the same picture of the itunes logo and arrow reappear.
Any suggestions??
I fixed the problem by simply reconnecting the iphone. Itunes then allowed me to restore the iphone and the software update completed.
Similar Messages
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While updating the iPhone 5 software from 6.1.3 to 6.1.4, the power failed. iTunes had just finished the backup and was beginning the software update. Now the phone screen says to connect to iTunes but the phone is not recognised when plugged in. Using Windows 7 and phone not recognised by computer, let alone by iTunes.
Any suggestions? Happy to take it off to the the Apple genius people but would prefer to get it running myself.
Regards.Try this
iOS: Device not recognized in iTunes for Windows -
The problem occurres after the downloading is complete and when its in "Preparing Update" procedure and specfically in its last progress (near the end). Suddenly a message pop ups saying that "Software Update Failed" \n "An error occured downloading iOS 7.1."
I've restarted the update process for the 20 th time!!! and reset my iphone twice to factory settings, but still nothing change, same error occures...
My iPhone specs
Version : 7.0.6 (11B651)
Model : MD235AE/ADid it work for you with iTunes?
I have the same problem with my iPad mini. I have done almost all updates of my iOS devices OTA.
I never update issues before.
Also iPad 2 and iPhone 5 just worked fine.
Only now my iPad mini struggles with the update. Did a factory reset too.
And now have iOS 7.0.2 (11A501) on an iPad Model MD543FD/A.
World prefer OTA instead of iTunes.
Thank you for any help. -
I am having difficulties in downloading iOS 8.0.2 to my iPhone 4. It is giving me the following message: software update failed. An error occurred downloading iOS 8.0.2. Please help!
very good. You also had posted originally on the Using Apple Support Communities forum (dedicated to "How do I use this forum and find My Stuff in it?"). I had already asked our gracious Hosts to move it to Using iPhone where it now resides and will likely get more prompt attention. In the meantime, you might consider browsing and/or searching Using iPhone for similar issues as your own.
best luck
CCC -
My iphone 5 will not update. Have tried several times. keeps popping up "software update failed"...Howcan I get this toupdate??
This has solved loads of people who have this issue and have used an alternate DNS setting. Below are instructions for both iPhone OTA and on you Mac
If you are getting the error message "Unable to check for update" when you try an OTA (over the air update)
Change DNS Servers
Settings -> Wi-Fi
Click the blue arrow on your connected network
Delete everything in DNS and replace it with 208.67.222.222, 208.67.220.220
Try again
If this works, you will probably want to remove the WiFi network using "Forget This Network" and then reconnect to it to get your original DNS servers back. Alternatively, make a note of the original DNS servers before deleting them and replace it after you are done.
If you are getting the error message "Unable to check for update" when you try through iTunes
On your Mac
Choose Apple menu > System Preferences, and then click Network.
Select the network connection service you want to use (such as Wi-Fi or Ethernet, unless you named it something else) from the list, and then click Advanced.
Click DNS, and then click Add at the bottom of the DNS Servers list. Enter the IPv4 address for the DNS server.
You can use OpenDNS
208.67.222.222
208.67.220.220
or
You can Google Public DNS if you want
8.8.8.8
8.8.4.4
I have actually repointed my routers DNS so all my devices now point to OpenDNS servers -
IPhone 3GS software update failed
I have an iPhone 3GS and it´s failed with software update and now it is in recovery mode. What can I do with this
I have the same Problem with iPhone 3Gs, the Itunes Error code is:
2013-10-07 21:43:38.999 [3848:cc0]: restore library built Aug 8 2013 at 02:24:58
2013-10-07 21:43:39.015 [3848:cc0]: iTunes: iTunes 11.1.1.11
2013-10-07 21:43:39.015 [3848:cc0]: iTunes: Software payload version: 10B329
2013-10-07 21:43:39.015 [3848:cc0]: iTunes: Using iTunes state machine
2013-10-07 21:43:50.735 [3848:2bf4]: iTunes: Specifying UOI boot image
2013-10-07 21:43:50.938 [3848:2bf4]: requested restore behavior: Erase
2013-10-07 21:43:50.938 [3848:2bf4]: requested variant: Erase
2013-10-07 21:43:50.985 [3848:2bf4]: *** UUID 944F7AB9-58AF-7A4A-B2D3-A61CF706E03F ***
2013-10-07 21:43:51.001 [3848:2bf4]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 05A0D888 [60C28078]>{length = 20, capacity = 20, bytes = 0x056348ab3e02bb309adffcc021ba17fac4da01d3}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 05A0DF00 [60C28078]>{length = 20, capacity = 20, bytes = 0xd2e38e7eb7a201f937b99c056a3f0e90af975efd}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 05A0DB58 [60C28078]>{length = 20, capacity = 20, bytes = 0xf5c9f826f3bc75ec25e1aae3c2c387f31c3da32c}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 05A0DEB8 [60C28078]>{length = 20, capacity = 20, bytes = 0xbd5c41dd6830743b68bccdf2d497863e26d44cdd}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 05A0DA80 [60C28078]>{length = 20, capacity = 20, bytes = 0x7e50deb98c1e8c86363f076e95aca89da316eeaf}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 05A0DF90 [60C28078]>{length = 20, capacity = 20, bytes = 0xe6a87efbbe38b6f296b2d12256402a44f505048a}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 05A0DB10 [60C28078]>{length = 20, capacity = 20, bytes = 0xf5c9f826f3bc75ec25e1aae3c2c387f31c3da32c}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 05A0D9A8 [60C28078]>{length = 20, capacity = 20, bytes = 0x999fe2d7055bce1ea813b48940d5a7201cb6e232}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 05A0DBE8 [60C28078]>{length = 20, capacity = 20, bytes = 0xe3fa9300ac464714fdb820b431c27cf9184d83ba}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 05A0DF48 [60C28078]>{length = 20, capacity = 20, bytes = 0xa95b970d4dc85834b09b804269134fbe976f81aa}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 05A0D9F0 [60C28078]>{length = 20, capacity = 20, bytes = 0x81a9466f3f730e6047ffb49a30fbb7c513b9ec27}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 05A0E020 [60C28078]>{length = 20, capacity = 20, bytes = 0xd2e38e7eb7a201f937b99c056a3f0e90af975efd}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 05A0E0B0 [60C28078]>{length = 20, capacity = 20, bytes = 0xc336fde4e8667d84a951e62ded81d27f21ff27f6}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging" Digest = "<CFData 05A0E068 [60C28078]>{length = 20, capacity = 20, bytes = 0xf066ae3b4e41283c5d58c58b9bf7adf29f34540c}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 05A0E140 [60C28078]>{length = 20, capacity = 20, bytes = 0x056348ab3e02bb309adffcc021ba17fac4da01d3}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 05A0DC78 [60C28078]>{length = 20, capacity = 20, bytes = 0x59096dad506bb5d62e9c8d0696c1bfab20d9e73b}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 05A0DCC0 [60C28078]>{length = 20, capacity = 20, bytes = 0xbe335b8c0d77efb34ca9743d08b11100017df8ea}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 05A0DDE0 [60C28078]>{length = 20, capacity = 20, bytes = 0x2d47751233a7d30712b5fadb212ca7f8896e973e}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 05A0DE28 [60C28078]>{length = 20, capacity = 20, bytes = 0x49c02c1df62a46e65b41281e66007cea6fd0caa4}"
2013-10-07 21:43:51.579 [3848:2bf4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 00B6B2E8 [60C28078]>{length = 20, capacity = 20, bytes = 0x5a16ca1d8e8db254b3d261f044811057e2dae7d3}
2013-10-07 21:43:51.579 [3848:2bf4]: amai: AMAuthInstallRequestSendSync: SSO function returned NULL, SSO disabled.
2013-10-07 21:43:51.579 [3848:2bf4]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\Sukirno\AppData\Local\Temp\Per2C0E.tmp\amai\debug\tss-request.plist
2013-10-07 21:43:52.204 [3848:2bf4]: amai: tss_submit_job: HttpQueryInfo returned 200
2013-10-07 21:43:52.610 [3848:2bf4]: amai: AMAuthInstallRequestSendSync: received tss response (server version: 2.1.0)
2013-10-07 21:43:52.626 [3848:2bf4]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\Sukirno\AppData\Local\Temp\Per2C0E.tmp\amai\debug\tss-response.plist
2013-10-07 21:43:52.907 [3848:2bf4]: amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "Diags"
2013-10-07 21:43:53.235 [3848:1940]: iBoot build-version = iBoot-1219.62.15
2013-10-07 21:43:53.235 [3848:1940]: iBoot build-style = RELEASE
2013-10-07 21:43:53.235 [3848:1940]: requested restore behavior: Erase
2013-10-07 21:43:53.235 [3848:1940]: requested restore behavior: Erase
2013-10-07 21:43:53.259 [3848:1940]: unable to open device_map.txt: No such file or directory
2013-10-07 21:43:53.259 [3848:1940]: found device map entry for 0x00008920 0x00000000. boardConfig=n88ap platform=s5l8920x
2013-10-07 21:43:53.259 [3848:1940]: _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
2013-10-07 21:43:53.259 [3848:1940]: AMDeviceIoControl: GetOverlappedResult failed
2013-10-07 21:43:53.259 [3848:1940]: AMDeviceIoControl: pipe stall
2013-10-07 21:43:53.259 [3848:1940]: USBControlTransfer: error 31, usbd status c0000004
2013-10-07 21:43:53.259 [3848:1940]: command device request for 'getenv radio-error' failed: 2008
2013-10-07 21:43:53.259 [3848:1940]: radio-error not set
2013-10-07 21:43:53.259 [3848:1940]: unable to open device_map.txt: No such file or directory
2013-10-07 21:43:53.259 [3848:1940]: <Recovery Mode Device 119B7760>: production fused device
2013-10-07 21:43:53.259 [3848:1940]: requested restore behavior: Erase
2013-10-07 21:43:53.259 [3848:1940]: requested restore behavior: Erase
2013-10-07 21:43:53.263 [3848:1940]: interface has 1 endpoints, file pipe = 1
2013-10-07 21:43:53.263 [3848:1940]: <Recovery Mode Device 119B7760>: operation 4 progress -1
2013-10-07 21:43:53.355 [3848:1940]: bootstrapping restore with iBEC
2013-10-07 21:43:53.355 [3848:1940]: requested restore behavior: Erase
2013-10-07 21:43:53.359 [3848:1940]: <Recovery Mode Device 119B7760>: operation 31 progress -1
2013-10-07 21:43:54.363 [3848:1940]: <Recovery Mode Device 119B7760>: Recovery mode succeeded
2013-10-07 21:43:54.783 [3848:bf4]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#e35a6986
2013-10-07 21:43:54.783 [3848:bf4]: WinAMRestore::ProcessDevNodesChanges: device: 0x0ef573f0, notify: 2, connected: 1
2013-10-07 21:43:54.783 [3848:bf4]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#e35a6986, inst: 0xef573f0
2013-10-07 21:43:54.783 [3848:bf4]: IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#e35a6986, inst: 0xef573f0
2013-10-07 21:43:54.783 [3848:bf4]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#e35a6986
2013-10-07 21:43:54.783 [3848:bf4]: WinAMRestore::ProcessDevNodesChanges: device: 0x0ef573f0, notify: 2, connected: 0
2013-10-07 21:43:54.787 [3848:2b04]: Recovery mode device disconnected
2013-10-07 21:43:54.787 [3848:2b04]: Recovery mode device disconnected
2013-10-07 21:43:54.787 [3848:2c30]: _AMRecoveryModeDeviceFinalize: 119B7760
2013-10-07 21:44:11.813 [3848:bf4]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#afa2de05
2013-10-07 21:44:11.813 [3848:bf4]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#afa2de05
2013-10-07 21:44:11.942 [3848:bf4]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2013-10-07 21:44:11.942 [3848:bf4]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#afa2de05, inst: 0x1ce0cc40
2013-10-07 21:44:11.942 [3848:bf4]: WinAMRestore::AddAppleDeviceToDeviceList, new device
2013-10-07 21:44:11.942 [3848:bf4]: WinAMRestore::ProcessDevNodesChanges: device: 0x0ef573f0, notify: 2, connected: 0
2013-10-07 21:44:11.942 [3848:bf4]: WinAMRestore::ProcessDevNodesChanges: device: 0x1ce0cc40, notify: 1, connected: 0
2013-10-07 21:44:11.942 [3848:bf4]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 1
2013-10-07 21:44:11.942 [3848:bf4]: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification
2013-10-07 21:44:11.942 [3848:bf4]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#afa2de05
2013-10-07 21:44:11.942 [3848:bf4]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#afa2de05
2013-10-07 21:44:11.942 [3848:bf4]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2013-10-07 21:44:11.942 [3848:bf4]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
2013-10-07 21:44:11.942 [3848:bf4]: AppleDevice::SetDeviceID: AMD_INTERFACE_DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#afa2de05, inst: 0x1ce0cc40
2013-10-07 21:44:11.942 [3848:bf4]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#afa2de05, inst: 0x1ce0cc40
2013-10-07 21:44:11.942 [3848:bf4]: WinAMRestore::ProcessDevNodesChanges: device: 0x0ef573f0, notify: 2, connected: 0
2013-10-07 21:44:11.942 [3848:bf4]: WinAMRestore::ProcessDevNodesChanges: device: 0x1ce0cc40, notify: 1, connected: 1
2013-10-07 21:44:11.942 [3848:bf4]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
2013-10-07 21:44:11.942 [3848:bf4]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#afa2de05, inst: 0x1ce0cc40
2013-10-07 21:44:11.942 [3848:bf4]: IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#afa2de05, inst: 0x1ce0cc40
2013-10-07 21:44:11.942 [3848:2b04]: Recovery mode device connected
2013-10-07 21:44:11.942 [3848:2b04]: Found new device.
2013-10-07 21:44:11.942 [3848:cc0]: iTunes: SCEP 4
2013-10-07 21:44:12.013 [3848:2dd4]: iBoot build-version = iBoot-1537.9.55
2013-10-07 21:44:12.013 [3848:2dd4]: iBoot build-style = RELEASE
2013-10-07 21:44:12.013 [3848:2dd4]: <Recovery Mode Device 119B7FE0>: operation 44 progress -1
2013-10-07 21:44:12.013 [3848:2dd4]: requested restore behavior: Erase
2013-10-07 21:44:12.013 [3848:2dd4]: requested variant: Erase
2013-10-07 21:44:12.013 [3848:2dd4]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBEC" has been previously personalized; skipping it
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"
2013-10-07 21:44:12.490 [3848:2dd4]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
2013-10-07 21:44:12.490 [3848:2dd4]: requested restore behavior: Erase
2013-10-07 21:44:12.490 [3848:2dd4]: requested restore behavior: Erase
2013-10-07 21:44:12.490 [3848:2dd4]: unable to open device_map.txt: No such file or directory
2013-10-07 21:44:12.490 [3848:2dd4]: found device map entry for 0x00008920 0x00000000. boardConfig=n88ap platform=s5l8920x
2013-10-07 21:44:12.490 [3848:2dd4]: _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
2013-10-07 21:44:12.490 [3848:2dd4]: AMDeviceIoControl: GetOverlappedResult failed
2013-10-07 21:44:12.490 [3848:2dd4]: AMDeviceIoControl: pipe stall
2013-10-07 21:44:12.490 [3848:2dd4]: USBControlTransfer: error 31, usbd status c0000004
2013-10-07 21:44:12.490 [3848:2dd4]: command device request for 'getenv radio-error' failed: 2008
2013-10-07 21:44:12.490 [3848:2dd4]: radio-error not set
2013-10-07 21:44:12.490 [3848:2dd4]: unable to open device_map.txt: No such file or directory
2013-10-07 21:44:12.490 [3848:2dd4]: <Recovery Mode Device 119B7FE0>: production fused device
2013-10-07 21:44:12.490 [3848:2dd4]: requested restore behavior: Erase
2013-10-07 21:44:12.490 [3848:2dd4]: requested restore behavior: Erase
2013-10-07 21:44:12.490 [3848:2dd4]: interface has 1 endpoints, file pipe = 1
2013-10-07 21:44:12.490 [3848:2dd4]: <Recovery Mode Device 119B7FE0>: operation 4 progress -1
2013-10-07 21:44:12.588 [3848:2dd4]: unable to open device_map.txt: No such file or directory
2013-10-07 21:44:12.588 [3848:2dd4]: found device map entry for 0x00008920 0x00000000. boardConfig=n88ap platform=s5l8920x
2013-10-07 21:44:12.588 [3848:2dd4]: _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
2013-10-07 21:44:12.588 [3848:2dd4]: requested restore behavior: Erase
2013-10-07 21:44:12.588 [3848:2dd4]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
2013-10-07 21:44:12.588 [3848:2dd4]: requested restore behavior: Erase
2013-10-07 21:44:12.603 [3848:2dd4]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
2013-10-07 21:44:12.607 [3848:2dd4]: <Recovery Mode Device 119B7FE0>: operation 42 progress -1
2013-10-07 21:44:12.607 [3848:2dd4]: requested restore behavior: Erase
2013-10-07 21:44:12.607 [3848:2dd4]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
2013-10-07 21:44:13.621 [3848:2dd4]: AMDeviceIoControl: GetOverlappedResult failed
2013-10-07 21:44:13.621 [3848:2dd4]: AMDeviceIoControl: pipe stall
2013-10-07 21:44:13.621 [3848:2dd4]: USBControlTransfer: error 31, usbd status c0000004
2013-10-07 21:44:13.621 [3848:2dd4]: command device request for 'getenv ramdisk-size' failed: 2008
2013-10-07 21:44:13.621 [3848:2dd4]: Unable to query iBoot ramdisk-size. Libusbrestore error : 67108864
2013-10-07 21:44:13.621 [3848:2dd4]: <Recovery Mode Device 119B7FE0>: operation 5 progress -1
2013-10-07 21:44:13.945 [3848:2dd4]: unable to open device_map.txt: No such file or directory
2013-10-07 21:44:13.945 [3848:2dd4]: found device map entry for 0x00008920 0x00000000. boardConfig=n88ap platform=s5l8920x
2013-10-07 21:44:13.945 [3848:2dd4]: _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
2013-10-07 21:44:13.945 [3848:2dd4]: AMDeviceIoControl: GetOverlappedResult failed
2013-10-07 21:44:13.945 [3848:2dd4]: AMDeviceIoControl: pipe stall
2013-10-07 21:44:13.945 [3848:2dd4]: USBControlTransfer: error 31, usbd status c0000004
2013-10-07 21:44:13.945 [3848:2dd4]: command device request for 'getenv ramdisk-delay' failed: 2008
2013-10-07 21:44:16.282 [3848:2dd4]: <Recovery Mode Device 119B7FE0>: operation 6 progress -1
2013-10-07 21:44:17.299 [3848:2dd4]: <Recovery Mode Device 119B7FE0>: operation 7 progress -1
2013-10-07 21:44:17.510 [3848:2dd4]: <Recovery Mode Device 119B7FE0>: operation 8 progress -1
2013-10-07 21:44:17.510 [3848:2dd4]: unable to open device_map.txt: No such file or directory
2013-10-07 21:44:17.514 [3848:2dd4]: found device map entry for 0x00008920 0x00000000. boardConfig=n88ap platform=s5l8920x
2013-10-07 21:44:17.514 [3848:2dd4]: _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
2013-10-07 21:44:17.514 [3848:2dd4]: <Recovery Mode Device 119B7FE0>: operation 9 progress -1
2013-10-07 21:44:17.514 [3848:2dd4]: <Recovery Mode Device 119B7FE0>: Recovery mode succeeded
2013-10-07 21:44:19.600 [3848:bf4]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#afa2de05
2013-10-07 21:44:19.600 [3848:bf4]: WinAMRestore::ProcessDevNodesChanges: device: 0x0ef573f0, notify: 2, connected: 0
2013-10-07 21:44:19.600 [3848:bf4]: WinAMRestore::ProcessDevNodesChanges: device: 0x1ce0cc40, notify: 2, connected: 1
2013-10-07 21:44:19.600 [3848:bf4]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#afa2de05, inst: 0x1ce0cc40
2013-10-07 21:44:19.600 [3848:bf4]: IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#afa2de05, inst: 0x1ce0cc40
2013-10-07 21:44:19.600 [3848:bf4]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#afa2de05
2013-10-07 21:44:19.600 [3848:bf4]: WinAMRestore::ProcessDevNodesChanges: device: 0x0ef573f0, notify: 2, connected: 0
2013-10-07 21:44:19.600 [3848:bf4]: WinAMRestore::ProcessDevNodesChanges: device: 0x1ce0cc40, notify: 2, connected: 0
2013-10-07 21:44:19.604 [3848:2c30]: Recovery mode device disconnected
2013-10-07 21:44:19.604 [3848:2c30]: Recovery mode device disconnected
2013-10-07 21:44:19.604 [3848:2b04]: _AMRecoveryModeDeviceFinalize: 119B7FE0
2013-10-07 21:44:23.976 [3848:1cb0]: Mux version 3 event happened
2013-10-07 21:44:23.976 [3848:1cb0]: Passing control to mux version 2 handler
2013-10-07 21:44:23.976 [3848:1cb0]: Muxed mode device connected
2013-10-07 21:44:23.976 [3848:2f4c]: <Restore Device 1D2C2BF0>: operation 3 progress -1
2013-10-07 21:44:23.992 [3848:2f4c]: <Restore Device 1D2C2BF0>: operation 4 progress -1
2013-10-07 21:44:24.008 [3848:2f4c]: Supports value queries: 1
2013-10-07 21:44:24.023 [3848:1e20]: received kAMDeviceAttached action, device id 70890484CD22E2BF (059B2A18), AFC error 0XE8000028
2013-10-07 21:44:24.023 [3848:1e20]: iTunes: Restore-mode device appeared, device 059B2A18
2013-10-07 21:44:24.023 [3848:1e20]: iTunes: Creating restore mode device with usbMuxDeviceID 0X6
2013-10-07 21:44:24.023 [3848:1e20]: <Restore Device 059B2948>: operation 3 progress -1
2013-10-07 21:44:24.023 [3848:1e20]: <Restore Device 059B2948>: operation 4 progress -1
2013-10-07 21:44:24.039 [3848:2f4c]: value query for 'SerialNumber' returned 'QR1179W73NP'
2013-10-07 21:44:24.039 [3848:2f4c]: <Restore Device 1D2C32D8>: operation 3 progress -1
2013-10-07 21:44:24.039 [3848:2f4c]: <Restore Device 1D2C32D8>: operation 4 progress -1
2013-10-07 21:44:24.039 [3848:1e20]: Supports value queries: 1
2013-10-07 21:44:24.055 [3848:2f4c]: Supports value queries: 1
2013-10-07 21:44:24.070 [3848:2c30]: Found new device
2013-10-07 21:44:24.188 [3848:2f58]: <Restore Device 059B2948>: operation 44 progress -1
2013-10-07 21:44:24.188 [3848:2f58]: requested restore behavior: Erase
2013-10-07 21:44:24.188 [3848:2f58]: requested variant: Erase
2013-10-07 21:44:24.203 [3848:2f58]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBEC" has been previously personalized; skipping it
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"
2013-10-07 21:44:25.439 [3848:2f58]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
2013-10-07 21:44:25.439 [3848:2f58]: requested restore behavior: Erase
2013-10-07 21:44:25.439 [3848:2f58]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
2013-10-07 21:44:25.454 [3848:2f58]: device did not return saved USB log
2013-10-07 21:44:25.454 [3848:2f58]: device had saved panic logs: panic(cpu 0 caller 0xa0258b05): "Failed _ReplaceBadBlock CE 3 PBN 35"
Debugger message: panic
OS version: 10A523
Kernel version: Darwin Kernel Version 13.0.0: Wed Oct 10 23:26:43 PDT 2012; root:xnu-2107.2.34~2/RELEASE_ARM_S5L8920X
iBoot version: iBoot-1537.4.21
secure boot?: YES
Paniclog version: 1
Kernel slide: 0x000000001fa00000
Kernel text base: 0x9fa01000
Epoch Time: sec usec
Boot : 0x0001327c 0x00000000
Sleep : 0x00000000 0x00000000
Wake : 0x00000000 0x00000000
Calendar: 0x00013297 0x0000e604
Task 0x800ffc20: 4845 pages, 88 threads: pid 0: kernel_task
thread 0x801c35c0
kernel backtrace: 8cc8bbec
lr: 0x9fa88f01 fp: 0x8cc8bc1c
lr: 0x9fa8979d fp: 0x8cc8bc48
lr: 0x9fa17ca7 fp: 0x8cc8bc60
lr: 0xa0258b05 fp: 0x8cc8bcc4
lr: 0xa02541e7 fp: 0x8cc8bd2c
lr: 0xa025c553 fp: 0x8cc8bd54
lr: 0xa0265c8b fp: 0x8cc8bd74
lr: 0xa026464f fp: 0x8cc8bdbc
lr: 0xa025f927 fp: 0x8cc8be3c
lr: 0xa0252c79 fp: 0x8cc8be9c
lr: 0xa026ce49 fp: 0x8cc8bed8
lr: 0x9fc48807 fp: 0x8cc8bf10
lr: 0x9fc48483 fp: 0x8cc8bf60
lr: 0x9fc48f59 fp: 0x8cc8bf88
lr: 0x9fc48d2b fp: 0x8cc8bfa8
lr: 0x9fa8705c fp: 0x00000000
Task 0x800ff968: 362 pages, 3 threads: pid 1: launchd
Task 0x800ff6b0: 545 pages, 1 threads: pid 2: launchctl
Task 0x800ff3f8: 715 pages, 1 threads: pid 3: restored_externa
Task 0x800ff140: 1765 pages, 6 threads: pid 4: restored_externa
2013-10-07 21:44:25.470 [3848:2f58]: connected to service com.apple.mobile.restored
2013-10-07 21:44:25.470 [3848:2f58]: using protocol version 12
2013-10-07 21:44:25.485 [3848:2f58]: unable to open device_map.txt: No such file or directory
2013-10-07 21:44:25.485 [3848:2f58]: board config = n88ap
2013-10-07 21:44:25.485 [3848:2f58]: no value returned for BootArgs
2013-10-07 21:44:25.485 [3848:2f58]: _copyDeviceProperty() failed for restore bootargs
2013-10-07 21:44:25.501 [3848:2f58]: no value returned for MarketingPartNumber
2013-10-07 21:44:25.501 [3848:2f58]: _copyDeviceProperty() failed for mpn
2013-10-07 21:44:25.501 [3848:2f58]: requested restore behavior: Erase
2013-10-07 21:44:25.501 [3848:2f58]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
2013-10-07 21:44:25.501 [3848:2f58]: value query for 'HardwareModel' returned 'N88AP'
2013-10-07 21:44:25.517 [3848:2f58]: <Restore Device 059B2948>: operation 28 progress -1
2013-10-07 21:44:47.977 [3848:1e20]: received kAMDeviceDetached action, device id 70890484CD22E2BF (059B2A18)
2013-10-07 21:44:47.977 [3848:2b04]: Looking up device with muxID:6
2013-10-07 21:44:47.977 [3848:2b04]: Muxed device disconnected
2013-10-07 21:44:47.977 [3848:2b04]: RestoreOS mode device disconnected
2013-10-07 21:44:47.977 [3848:2f58]: recv(5040, 4) failed: connection closed
2013-10-07 21:44:47.977 [3848:2f58]: unable to read message size: -1
2013-10-07 21:44:47.977 [3848:2f58]: unable to read message from device
2013-10-07 21:44:47.977 [3848:2f58]: AMRAuthInstallDeletePersonalizedBundle
2013-10-07 21:44:48.270 [3848:2f58]: <Restore Device 059B2948>: Restore failed (result = 9)
2013-10-07 21:44:48.660 [3848:cc0]: iTunes: Restore error 9 -
I tried to update my iPhone 5 this morning with the new software update. Now my phone won't turn on. When I plug into iTunes, it says that my phone is in recovery mode and that it needs to be restored to factory settings. Is there a way to fix this without losing my settings? Why would this happen on a software update?
Zach Doody wrote:
itunes says i cannot update the phone as it is in recovery mode.
That is not what it says. Read the message again. It's telling you it has detected an iPhone in recovery mode and it must be restored.
Restore it. You don't have a choice at this point. -
Im using iphone 4 uk unlock , it has ios 4.2.1 and it does not have software update option.Now i want to update the phone with latest ios is it possible and tel me how ?
The update to iOS 5.0 & higher is an erase/restore deal, so make sure you follow the directions here to update your phone:
http://support.apple.com/kb/ht4972
iOS 7.0.4 will be installed. -
The problem occurres after the downloading is complete and when its in "Preparing Update" procedure and specfically in its last progress (near the end). Suddenly a message pop ups saying that "Software Update Failed" \n "An error occured downloading iOS 7.1."
I've restarted the update process for the 20 th time!!! and reset my iphone twice to factory settings, but still nothing change, same error occures...
My iPhone specs
Version : 7.0.6 (11B651)
Model : MD235AE/ATry updating by using iTunes via a computer.
-
I have an iPhone 6 and an iPad air and each time I try to download the IOS 8.1 update I get the message "software update failed. An error occurred downloading iOS 8." What is wrong? This problem is ridiculous and frankly annoying. I have a brand new iphone 6 and a 8 month old iPad Air what is the problem
Hi Wingzfan13,
Thanks for the question. Based on what you stated, it seems like you can't update the iOS device. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
If you can't update or restore your iPhone, iPad, or iPod touch
Resolve iOS update and restore errors in iTunes
Thanks for using Apple Support Communities.
Cheers,
Mario -
myself and my partner had a iphones. Since the recent software update he now randomly receives texts from my contacts and also when im sending texts. Is this because we share the same apple id. This didnt happen before the software update.
You can both share the same Apple ID for purchases but i suggest one of you use another email for the use of iMessage, Facetime etc.
It is easy to do, the easiest way is to set up an iCloud email directly from your iPhone. Once set up one of you will use this for iCloud services but both still use the existing Apple ID to make purchases. -
Still getting "Software Update Failed" when attempting to download iOS 7 on iPhone 4S.
I've tried countless times now to download iOS 7 on my 4S which is currently running iOS 6.1.3. It downloads completely then in the "Preparing Update..." stage it gives me an error box saying "Software Update Failed. An error occurred downloading iOS 7.0." The same thing happens every time, I've rebooted and reset my pone several times as well as logging in an out of my Apple ID all with no success. It's not like it takes an unusual amount of time downloading or anything, and once it finishes downloading it shows less storage in the "About" section in "Settings" but goes back to where it was once it gives the error message. Just a note, I was able to download iOS 7 on my iPad 3 the day the software was released without a long waiting period or any hassle. I appreciate any input. Thank you.
Thanks for the response. I have 16.5 GB of available space at the moment. I've tried it connected to a wall charger and connected to my wifi, my schools wifi, and my gyms wifi all with no success. I have not tried it from iTunes but after posting this question a few suggestioned discussions came up, one of which recommended backing up to iCloud or iTune and then performing a complete restore. I'm in the process of doing that now, whether it works or doesn't work I will get back to either way. Thanks again.
-
itouch was updating software and failed, now all i have is a screen showing usb plug and itunes logo,cant reset or restore.help
Type "unable to restore" into the search bar at the top of this page by Support and read the resulting help article
-
4S update from 7.1.2 to 8.1.2, says Software update failed
The device is confirmed it is a 4s, but we never upgraded to IOS 8 yet. I continue to get the Software Updated failed and the close and settings box comes up. Whichever you click on it goes back to the update screen. I am on very fast Wifi and the device is plugged in. Two days ago it said there was not enough space, so we deleted videos and now there is 5.7 GB available. I tried to update through ITunes, but the internet is too slow at home and it says 20 hours to update. We tried that twice and after 15 hours the "software update failed" notification comes up. Any ideas? I also turned off the phone and turned it back on.
I would reset the phone - no data loss involved - and try again
Restart or reset your iPhone, iPad, or iPod touch - Apple Support -
Software Update Failed An error occurred downloading iOS 8.1.3
I can not get the phone to update the OS? I tried different wifi points, and still no luck. I tried this at least 6 times with the same result. It looks to download, and then says it is 'preparing' for a while, and then it pukes out the message "Software Update Failed An error occurred downloading iOS 8.1.3". Anyone know how to resolve this? Thanks!
I've made a blog post on this error "
SOFTWARE UPDATE FAILED AN ERROR OCCURRED WHILE DOWNLOADING IOS 8.X.X
I hope this might help for those who are facing problem to update their iPhone or iPad. Here is the link https://shrishailtalukar.wordpress.com/2015/01/20/software-update-failed-an-erro r-occurred-while-downloading-ios-8-x-x-solution/ -
I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet." Did my iphone's WiFi connection also get lost with the Contacts, Mail and Text Messages? When I tried the software update, as recommended by Winston Churchill, the iphone was connected to my desktop which is connected to the Internet.
You can't use your computers Internet connection to update your phone from the phone itself. If you want to use the computers Internet connection to update your phone you must update it through iTunes.
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