IPhone Software Updates Cannot Get Through Firewall
Our SonicWall TZ190 Enhanced firewall seems to be blocking the software update for the iPhone.
I want the software updates to come through, but not permit audio streaming (to conserve bandwidth).
Any ideas as to what I need to do with my firewall to get this to work.
What site should I unblock?
What ports?
Thanks in advance.
Started working suddenly.
Similar Messages
-
I am having difficulty in updating my iphone 3GS software from version 4.1 to version 5.1. I tried using my phone but cannot find the update software button even when I have gone through the right process by tapping SETTING, then GENERAL, yet could not find Update Software button. I mean the update Software button is not seen there.
I tried using itunes, yet no way. Each time I connect my iphone to my laptop itunes software comes up automatically and alerts me that a newer version of software for my iphone is available, It usually gives me the option of Download & Install or Download Only. Whichever of the option I click a message will always appear telling me that the iphone update server could not be contacted, then asking me to make sure that my network settings are correct and active or try again latter. Sometimes, when click on the Update button on my itune software. It will display an error has occured.
I have even tried to Restore iphone from itunes, yet the problem keep repeating itself.
Can anyone help me?Dear Tim,
I saw your message. Below are the problems:
Whenever I connect my iphone 3GS to my PC through a USB. My itunes software comes up automatically.
1. After that a message appears from the itunes that states that 'itunes could not connect to the itunes store, an unknown error cccured (306).
2. After the above, an alert message comes up which states that A new iphone software version 5.1 is availlable for my iphone. It then states would you like to download it and update your iphone now? With the options buttons as Cancel or Download and Update or Download Only. Whenever I clicked on Download and Update or Download Only, the next message that comes up is that The iphone Software Update Server Could not be Contacted and suggest make sure your network setting are correct and active or try again later.
The above is the challenges I am facing now. -
Iphone software update server cannot be contacted
think i posted this in the wrong place
whoops!
here we go again:
I am trying to update my iphone software to 5.0.1, and everytime i do I get a message saying "Iphone software update server cannot be contacted -make sure your network settings are correct and your network connection is active and try again later"
This has been going on for weeks, and I've tried everything
I have turned off firewalls to the best of my knowledge
I did that thing where you go to the LAN tab and choose detect settings
I've downloaded the newest version of itunes
I'm not very technologically savvy, so if anyone can help me - i would need a pretty clear walk through of what to do
I really want to get this zombie jogging app, but my iphone needs to update before it can get on the phone
someone
help me
be mercifulPlz help!!!!!!!!!!!!!!!!!!
i am facing same problem.....from two days i am unable to update my iphone........
plz anybody help.... -
Please help. I am trying to download the latest version of iTunes so I can synch my new iPhone. I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help as I have absolutely no idea. Thanks.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I keep getting error message when I try to update my iphone 3g to ios saying iphone software update swerver could not be contacted
Turn off any antivirus and firewall programs and try again
-
Hi guys, When I try to update my iphone4s to the latest software on itunes via my MacBook a message displays a message: 'This iPhone "Seans iphone" cannot be updated at this time because the iphone software update server could not be contacted or is temporarily unavailable'. This has happened a few time s now. I have look through the FAQ's but no luck. Can someon help? Cheers
Try posting to the correct forum.
This is the iPhone for the Enterprise forum... there is nothing about the issue that appears to apply to using an iPhone in an Enterprise (corporate) environment.
Try posting to the iTunes for the Mac forum. -
How do i restore my iphone when it has been disabled and cannot be restored through itunes because of the error message that says "The iphone software update server could not be contacted
Have you jailbroken this device? This will make the iPhone not talk to the Software Update Server (that signs and accepts software updates) please refer to the following link? Error 3194, Error 17, or "This device isn't eligible for the requested build"
The iPhone will talk to the software update servers, just need to change the host files, it's a simple process, sorry if you were confused about the wording in to top? -
iph 4s, using windows 8; downloaded latest update 6 for iphone and iphone software update center could not be contacted or is not available; tried troubleshooting; removed other usb connections and restarted computer; still will not connect to iphone software update center; any suggestions?
I noticed the Windows Firewall Entry in the diagnostics, so I did get that part squared away...
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-07 17:52:33.
Still unable to detect the iPhone though. -
I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know? I recently got an IPhone 4 and don't understand all this stuff yet. Thanks
Hi Kathy,
Welcome to Apple Support Communities.
See this article for some steps to troubleshoot your iTunes installation:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Jeremy -
the iphone cannot be restore at this time because the iphone software update server could not be contacted or temperarily unavailable....
this error has been occred"Activation Server Temporarily Unavailable, contact Customer Care?"
99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, either get a sim card from the carrier your phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked. -
When downloading Iphone software update (version 4.0), I get error message
When downloading Iphone software update (version 4.0), I get error message (stopped err = -3259). Is there a solution for this???
Did anyone solve this?
I'm still having this issue. I also had the same issue when trying to download a large update for an app (43MB). I can download and install smaller udpates but I can't even download the large updates. I've checked all of my firewall settings and they are fine. I've turned off the firewall when trying to download the update and it still does not work. It just keeps saying that my network connection timed out.
I'm not at the stage where I can't install new apps because it requires the latest OS version on my iphone which I can't get! -
iPhone 5 was updated (version unknown), and now screen shows 'Connect to iTunes. When we try to do this, we get message 'iTunes could not contact the iPhone software update server because you are not connected to the internet'.
Please tell me how I fix this problem.
ThanksYes, the reason you are getting the error is the phone cannot provide internet for the laptop and then update itself. It would lose connection as you erase the firmware and try to update. You need to connect the computer to the Internet in some other fashion before you connect the phone to try and fix the update problem. As Ocean20 says, and I completely agree, how would you think you could use the Internet connection of a device that is not only going to turn off and on, but is going to get completely wiped of firmware and restored? It would completely remove the device from the equation here. Does that make sense to you?
-
Everytime I try to update my iPhone this happens: The iPhone cannot be updated because the iPhone software update server could not be contacted or is teporarily unavailable.
Please try again later.
Can you please tell me how to fix this? Thanks in advance.We're Sorry, Activation Server Temporarily Unavailable, contact Customer Care...Your request Could Not Be Completed?"
99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, you need to get a sim card from the carrier the phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked.
Apple has started to get "tough" with hacked iPhones, & simply won't permit their activation. -
Trying to uninstall and download itunes keep getting message "the older version of apple software update cannot be removed contact support group. There must be a hidden file I can't find.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25 2010. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
I cannot do a software update, I get as far as System Updates then when I choose it a message appears say "Check for update is not available at this time" but I have not had a system update for a good while now. I am on System version 6.16.211.XT912.Verizon,en,US
Which phone model?
Maybe you are looking for
-
Configure idvd to play movie with no intros
Hello, How do I configure iDVD to create a DVD with no menu? Thanks!
-
Hallo, Please, Can you help me. I´m looking for Java server run on the Linux Debian. The Server in Java must be very good implementation (connect many client-500workstation). I have workstation ( Microsoft Windows XP, 7 ) and on the workstation must
-
How to increase the size and the number of log files
OS Win2000 BD version Oracle8.0.5 When i Execute a big Transaction, for example: Insert into a table with 100,000 records, Oracle tell me that archive log require, but I write log_archive_start =true in init.ora; I think Maybe the size of log file to
-
How i can open the default explorer from Java and redirect it to an especific URL?
-
What is the very best iphone model to buy
What is the best iphone model to buy