IPhone sound jack, only hear one ear

iPhone 4, OS 5.1.1 only hear sound from one ear bud, had headphone jack replaced same problem.  was recommended to back up and restore and see if that works.  Any thoughts?

Ok, but make sure you push down firmly.  Sometimes the last "bump" is a little hard to get over when inserting your earphones.  If you're sure it is, you may want to try another pair of earphones/headphones to make sure it's the phone that's the problem.  Otherwise, you can try restoring your phone, first using your backup.  If that fails you'll have to save as much of your data as possible and restore it as a new phone, without using your backup.  If the problem remains after restoring as a new phone then you'll have to make an appointment to take it to the Apple store for evaluation as it may be a hardware problem.  Be sure to back it up first in case it has to be replaced.

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