IPhone speaker only works under certain conditions

Hi,
When I try and make calls, I can't hear anything from the person at the other end of the line unless I put the phone on speaker-phone and even then, it still isn't that loud. Also, when I play music from my iPhone without the headphones connected and the volume on full, no sound comes out. When I have my headphones connected, the phone and music function as normal and I have no problem hearing. I would therefore say that there is a problem with the speaker, but I don't know what to do about it.
Does anyone have any suggestions?
Thanks,
Daniel

Did you already try the suggestions mentioned in the hardware troubleshooting? http://support.apple.com/kb/TS2802

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