IPhone Store Credit Disappeared?

Hi All,
Like a good little Appleite, I went and got my store credit after the iPhone price was dropped. I printed out my handy dandy Credit Number and PIN for use in the future.
Well, the future is now. I tried to use in the online apple store and it said that the balance was zero!
Can I only redeem this thing in person in an apple store? I have not used the discount in any way since I got the coupon, so I am confused as to why it seems to indicate a balance of zero.
Thanks,
R

Life is a storm, my young friend. You will bask in the sunlight one moment, be shattered on the rocks the next. What makes you a man is what you do when that storm comes. You must look into that storm and shout as you did in Cupertine. Do your worst, for I will do mine! Then the fates will know you as we know you: as Steve Jobs, the man!
The Count of Monte Cristo (2002)
except the Steve Jobs switcheroo

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