IPhone stuck during software update, in airplane mode
HINT:
Make sure you are not in airplane mode when performing an iPhone software update. If you do, then you will get an iTunes alert saying ...
"The iPhone "(name of iPhone)" cannot be used with iTunes because the information required for activation could not be obtained from the iPhone. Check that the SIM card is inserted in your iPhone and that it is not PIN-locked."
To get out of airplane mode: slide the emergency call slide, punch in any number, hit CALL, an alert will pop up asking you to turn off airplane mode, .....
NOTE:
Apple could eliminate this problem by (1) blocking all incoming calls during syncs and updates and (2) checking to see if the phone is in airplane mode before allowing an update to occur.
Thank you! Thank you! I was about to spend forever on hold for Apple support to help get me out of airplane mode! I forgot I was in airplane mode when I started updating the phone to 2.1.
Thanks so much for saving me a needless call!
CieeCiee
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my iphone 4s froze during software update. I have removed and reinstalled itunes, but still will not recognize it nor reset it. In the screen I can only see a pic of the usb cable indicating me to conect with itunes. have done it several times but still does not solve my issue. I cannot use the device at all. any suggestions?
Unable to Update or Restore
http://support.apple.com/kb/HT1808 -
Iphone 4s off during software update in recovery mode. Normal?
My iphone4S crashed during the latest software update. I tried rebooting. Now itunes is completing a software update before it can restore. However, my iPhone is off. Nothing on the screen no matter what I press. Is this normal? I am too afraid to unplug it from the computer. The software update needs 3 hours. I briefly had the itunes/usb logo but it went away the minute itunes started the download. Any advice?
Thank you! Thank you! I was about to spend forever on hold for Apple support to help get me out of airplane mode! I forgot I was in airplane mode when I started updating the phone to 2.1.
Thanks so much for saving me a needless call!
CieeCiee -
Iphone crash during software update.....now won't connect
Hey everyone,
I was trying to update the software on my 3gs, but during the update itunes stopped recognizing my iphone and now the phone is giving me the connect to itunes screen because it needs to be restored. Now, the problem is that when I try to connect the phone to my pc it tells me that it's in recovery mode and it needs to be restored, however, when I click retore it gets stuck on the "preparing iphone for restore sceen" and sometimes it stops and gives me the 0xE0000065 error message. So I tried to open ports 88 and 443 and try again, but the same thing keeps happening. If anybody has any suggestions, PLEASE let me know, thanks.I ran Disk Utility and repaired permissions with the following results:
1/24/08 6:23:15 PM Disk Utility[362] Warning: SUID file "usr/libexec/load_hdi" has been modified and will not be repaired.
1/24/08 6:23:15 PM Disk Utility[362] Warning: SUID file "System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/Resources /DiskManagementTool" has been modified and will not be repaired.
1/24/08 6:23:15 PM Disk Utility[362] Warning: SUID file "System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Reso urces/Locum" has been modified and will not be repaired.
1/24/08 6:23:16 PM Disk Utility[362] Warning: SUID file "System/Library/PrivateFrameworks/Install.framework/Versions/A/Resources/runner " has been modified and will not be repaired.
1/24/08 6:23:17 PM Disk Utility[362] Warning: SUID file "System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/readconf ig" has been modified and will not be repaired.
1/24/08 6:23:17 PM Disk Utility[362] Warning: SUID file "System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/writecon fig" has been modified and will not be repaired.
1/24/08 6:23:17 PM Disk Utility[362] Warning: SUID file "usr/libexec/authopen" has been modified and will not be repaired.
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1/24/08 6:23:58 PM Disk Utility[362]
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Now Software Update seems to work. Are these warnings serious? -
IPhone stuck "Verifying software update"
I have been trying to download the new 3.0 software for the originsl iphone and it has stayed on "verifying" for over 6 hours. Is it really supposed to take this long???
About 15 minutes, tops. If you are using an aircard choose to download the update separately, then install it after it is on your computer.
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Ipad stuck at apple during software update
my iPad is stuck at apple logo during software update … what to do i have important date stored in it
If the reset doesn't work, you will have to force iPad into Recovery Mode.
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
After having upgraded my iPhone 4S to iOS 7.0.2, I can not turn on Wi-Fi or Bluetooth. After trying various tricks I found via online forums such as software reset, enable Airplane mode, and resetting the network settings, I have now also completed reset of the phone WITHOUT success. Is there something more to it? If not learn hardly be any more iPhone for me. Really disappointed. Grateful for help!
If you have tried all of the steps in this support document http://support.apple.com/kb/TS1559 and have completed all of the user troubleshooting, restart, reset, restore from backup, restore as new, then make an appointment with the Apple store to have the hardware checked.
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My new IPAD froze during software update thru itunes on my winows PC. The normal reset instructions holding the home and power buttons do not work. Itunes no longer recognizes my IPAD. What can i do?
See here -
Recovery Mode
http://support.apple.com/kb/HT1808
iPad not showing up in iTunes on a PC
http://www.apple.com/support/ipad/assistant/itunes/
iPad not showing up on a Mac
http://support.apple.com/kb/TS1591 -
My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
My iphone crashed during the update and now it wont recover.
My iphone crashed during the update and now it wont recover. I keep getting a message say " an iphone has been found thats in recovery mode, please restore it and update."
Every time that i try to restore it, is stops with a couple of minutes left and gives me the same message.
can anyone help?How many times have you tried...?
Some Users have reported that as many as 8 or 9 attempts were necessary before success.
See Here > http://support.apple.com/kb/HT1808
Be sure to Follow ALL the Steps... -
LOST MY CONTACT DURING SOFTWARE UPDATE
I LOST MY CONTACTS DURING SOFTWARE UPDATE A WEEK AGO , TRIED TO RESTORE FROM MY LAST BACK UP HELD ON MAY 16, BUT FAILED , AM EVEN SURE I'V SELECTED ALL DATA BACKUP FOR ANY OF MY PREVIOUS BACKUP , TRIED TO RESTORE FROM ANY BUT FAILED , TRIED THE GMAIL CONTACTS ALSO FAILED , WONDERING WHERE MY CONTACTS I'VE SAVED FOR MORE THEN 10 YEARS ARE GONE ....AM TOTTALY DISSAPOINTED SINCE AM A BLACKBERRY USER SINCE 5 YEARS , ALWAYS SUPPORTED BLACKBERRY AGAINST IPHONE USERS , ALL MY FREINDS ARE NO MORE USING BLACKBERRY AND SWITCHED TO IPHONE OR SAMSUNG , AM HAVING AN EMPTY BBM LIST NOW , BUT STILL SUPPORTING AND EVEN BOUGHT THE Z10 FIRST WEEK OF RELEASE , I WOULD UNDERSTAND THAT A TECHNICAL PROBLEM HAPPENED DURING THE SOFTWARE UPDATE , BUT CANT UNDERSTAND THE USELESS BACK UP I'VE ALWAYS DOING ! AND THE WORSE IS THAT LAST SOFTWARE UPDATE TURNED THE Z10 TO A WORSE MOBILE.
Hum, it is worrying...
So... your contacts seem to be on:
Gmail,
your previous backups.
-Solutions:
if all your contacts are on Gmail: copy them manually on your device,
they are a priori all in your backups: wait that Link won't be in Beta anymore, and then restore.
P.S.:
You make backups and don't register your contacts on SIM, is it possible ? Personally, I rarely register contacts on SIM. If there is a malware, it can be charged from the SIM to the Phone, this is why. -
How can you restore photos lost during software update on iTunes?
How do you restore or even find photos lost during software update of iphone 4 on iTunes?
Why did you not back it up before performing the update? Did you perform the update on a computer other than the one you normally sync with?
As already stated, if you didn't back it up, the data is now gone. -
I have a new iphone and went into Itunes and it said my new iphone needed a software update. I let it do this and now the apps that I put on won't work and when pressed just flash on then off the screen. I paid £20 for one of them so any help would be appreciated.
Memory Map: http://www.memory-map.co.uk/iphone/
0870: http://www.simonmaddox.com/
Viber: http://support.viber.com/home
VoucherCloud: http://questions.vouchercloud.com/ -
Can't install iPhone 2.0 Software Update for iPod touch
I am trying to download the iPhone 2.0 Software Update for iPod touch from http://www.apple.com/ipodtouch/whatsnew.html so I can download apps for my new iPod touch. (Although it is pretty bogus that I should have to pay $10 for an upgrade on a brand new device so that I have the privilege to buy apps). I have iTunes 7.7 already installed.
When I click on the link https://phobos.apple.com/WebObjects/MZFinance.woa/wa/touchLandingPage , I do not get a download, and iTunes does not open. Nothing happens if I open iTunes before trying this link either.
Instead, I get a brief page which says "One Momemt Please". Connecting to the iTunes Store. Loading... If iTunes doen't open, click the iTunes application in your Doc or Windows Task Bar" , then my browser is redirected to http://www.apple.com/itunes/affiliates/download/?itmsUrl=itmss%3A%2F%2Fphobos.ap ple.com%2FWebObjects%2FMZFinance.woa%2Fwa%2FtouchLandingPage%3Fign-mscache%3D1 which tells me to download iTunes... but I already have iTunes installed.
I installed (then uninstalled, reinstalled) the latest iTunes (7.7.0.43) and the problem persists. iTunes works fine for all other uses.
I have the problem with both Firefox (3.0) and Internet Explorer (6)
How can I download and install The iPhone 2.0 Software Update for iPod touch directly from iTunes? I cannot find it when I search for it. It is not listed in the App store.
(P.S. The web support form does not work when I tried to fill out a problem report for "Connection" issues. Although I filled in all form fields, it would not send the report, telling me I did not fill in a field.)The upgrade now appears directly in iTunes, so I do not need to access it from the web page. I see many others are encountering problems installing the upgrade, so I'll see how it goes...
There is no answer to the initial problem that iTunes install does not configure the browsers to handle the itmss:// protocol.
I still think Apple should not charge for this for a brand new iPod purchased just this week. -
HT202157 My Apple TV blocked during software update. What should I do?
My Apple TV blocked during software update. What should I do?
You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:
Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.
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