Iphone stuck in backup during sync and won't restore
Hey all, I am very new to the forum but I've been reading the posts for a while now. I am having a problem of my own since I've had my phone. All of a sudden, when I try and sync my phone, it stays in the "backing up(my name) Iphone" section. When I try to cancel the sync, it then says "canceling sync" and it will stay unless I restart my computer. I have the latest versions of Itunes and 1.1.4. This has never happened before. I tried restarting my phone and my computer. I also tried a restore, and when I do, it does the same thing. When it says backing up info, it never finishes and I still have to restart my computer. So it won't let me restore my phone either. I'm afraid to sync with another computer to restore because I'm afraid once I try to sync with my computer again it won't sync. I have even run a diagnostics twice through itunes where it does what i guess is a sync to find and test for any errors and it said everything was running properly. Can someone please help, I'm stuck: LITERALLY!!!!
Im In a similar boat.
I have a Powerbook G4 titanium, USB 2.0 in pci slot. Itunes 7.6.1 and Mac OS 10.4.11
When i sync my iphone to my computer it begins to sync and then before anything can actually transfer, the iphone stalls and restarts. At first i read something about going into isync > prefs and reset the sync history. This worked for a bit! But i really want to do a recent backup of my iphone through itunes. And my itunes hasn't backed up my phone for two months. So i read somewhere else that I could force a backup by removing the old backup in itunes > prefs > syncing. I did that and now iphone is back to stalling and restarting when syncing.
I have tried (maybe not in this order):
reseting the history again through isync.
Deleting itunes and reinstalling.
Restarting computer
trying to stop the process MDCrashReportToo in Activity Monitor (but i apparently don't have the file)
Deleting the AppleMobileDeviceSupport files and the mobile device prefs
turning off my internet connectivity.
and Yelling at the iphone
Nothing works! Im desperate and out of ideas. It would be awesome if anyone has any more suggestions.
Similar Messages
-
My iPhone 5c has a broken screen and won't let me swipe. I got a new iPhone 5c, but want my stuff to back up onto it. I haven't backed up my old one in over a year because there's not enough storage. How would I back up on iCloud to a Dell or Toshiba computer?
Hi Linda Loo Loo,
If you have backed up previously to iTunes on a specific computer, even if it has been a while, you may be able to still backup even if you are unable enter the passcode on your iPhone due to a damaged screen. You may find the following article helpful:
If you have previously synced your device with iTunes, you may be able to reset the passcode by restoring the device:
Connect the device to the computer with which you normally sync and open iTunes.
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.
When the backup and sync is complete, restore your device.
When iOS Setup Assistant asks to set up your device, choose "Restore from iTunes backup".
Select your device in iTunes and choose the most recent backup of your device.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Regards,
- Brenden -
iPhone 4 crashed during ios update (5.0.1) and won't restore. anyone know how i can get my iPhone working again?
Try to force your phone into recovery mode. Disconnect it from the computer's USB cord. Turn it off if you can by holding the sleep/wake switch until you see the red slide to off. If you can't turn it off, please continue. Press and hold the home button while plugging it into the computer's USB cord. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message. See http://support.apple.com/kb/HT1808 for details.
Then you can restore your phone: http://support.apple.com/kb/HT1414 -
Brand new iphone 4s getting heated during charging and using...
Brand new iphone 4s getting heated during charging and using...
To rule out a software problem, set it up as new device without using the latest backup, explained here:
How to back up your data and set up as a new device
If it still gets hot, you should get it serviced
iPhone - Contact Support - Apple Support
Has the software on the phone been modified?
Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues -
My ipod is stuck on the apple logo and won't let me connect to itunes to reset it what do i do?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
message displays itunes cannot read the contents of the iphone when connected on a laptop. Doesnt let me back up and sync and asks for restoring to factory defaults??!!
Hello ardninam,
Thanks for using Apple Support Communities.
If the content on your iPhone cannot be read by iTunes, then you will need to follow the directions in the popup and restore your iPhone to the factory settings. You can then try and restore from a previous backup.
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H. -
My ipad is stuck on Apple ID Security and won't let me go anywhere else. It is frozen on this. Tried to shut it off and turn back on, but it still come up with this window.
I was updating the ios 7 and it ask for my icloud information. I just now started it up and it let me do the changes. Thanks.
-
i upgraded new software onto my iphone 4 however it stopped syncing and said error so when i tried to access my phone the itunes USB was showing in my phone screen and now i cannot access my phone
When it stopped and said error, what was the error? You are saying that you disconnected the phone from the computer and all you see is the USB showing on the phone? Then you need to reconnect to the computer and restore the phone.
-
I've spent 6 hours trying to update my iPad, and it doesn't work. It can't get past trying to back up, and just stops and gives an error code. I've deleted the backup, re-synced, and tried again and still no luck. What do I do now?
I am not running any antivirus software on my Mac, and I have the firewall shut off. Any other ideas? I have not problem downloading all other Apple software updates. I downloaded the latest iTunes software before starting the iPad update process.
-
My iphone got wet, shut itself down, and won't restart. What do I do now?
Put it in a bag of rice or silica gel. Leave it there for a week. Do NOT attempt to power it on or charge it before the end of the week.
If it still doesn't work after that, make an appointment at the genius bar and get the phone replaced or buy a new one. -
My Iphone 4s wifi button is grey and won't turn on.
Hi, My Iphone 4s wifi button is grey and won't turn on. I have reset the network settings in settings, rebooted it and taken it back to factory settings. Any help or advice would be welcome
You should get it looked at by visiting an Authorized Apple Service Provider or an Apple Store next to your place, this might be a hardware issue.
iPhone - Contact Support - Apple Support -
First, I've read the manual. This new Nano won't sync and won't charge. Itunes does recognize the device. When it's connected to a Windows PC, the battery indictor shows charged. When it's not connected, the indicator shows no charge. I've tried this on two PCS without success.
Maybe the Nano you got is defective. Have it replaced.
-
Hi. I've got iPhone 5 64 Gb, and since I upgraded my iOS to iOS 7 I've got some problems as: iPhone stuck, suddenly exiting from apps and the worst - randomly resting my iPhone... What happen to my phone? How can I fix this soon as possible?
basic troubleshooting
Reset
Restore with back up
Rstore as new
all as required and as described in User guide -
How do I transfer my music from itunes to my iphone? I have tried syncing and my music will not transfer...any ideas?
Thanks!Do you get an error message?
Have you select to sync the music under the music tab?
iPhone User Guide (For iOS 4.2 and 4.3 Software) -
My iphone 5 keeps randomly shutting off and won't turn back on unless I plug it in to the charger
my iphone 5 keeps randomly shutting off and won't turn back on unless I plug it in to the charger
I'm experiencing the same issue. It's one thing to have to re-power up but to not be able to do so without plugging in the charger when the battery is substantially full, is a real drag.
Maybe you are looking for
-
Hello experts! (I also posted in another category -- but then was directed here.) With the lastest iOS update, I can now block a particular spammer from repeatedly sending Facetime requests to me on my iPhone. But the same requests keep pouring in on
-
Change PaymentAmountText value in XML Data file of Format Payment Instructr
How to change the value of PaymentAmountText in XML file generated during of IBY_FD_PAYMENT_FORMAT module: Format Payment Instructions?? This XML Data file is being used by the Check Print rtf template. The checks will be used for a Singapore$ (S$) B
-
Device registration rules backup
Hi, I've spent a lot of time putting in device registration rules for different subnets. I'm already backing up the database and also the closest server rules / certificate authority using zman on the (linux) servers. What I'm not clear on is where t
-
MBP won't re-install Tiger - shuts withs Kernel panic
Hello everybody! My Problem started some days ago: My MBP started shutting down with Kernel-panics while closing iPhoto. A week ago it wouldn't even start up. Since then it displays the "Restart your Computer"-message approximately 10 seconds after s
-
Can PS CC 2014, export a video clip as image sequence?
Can PS CC 2014, export a video clip as image sequence? I am trying to get a short video clip already in PS, into an image stack for stacking> I dont think PS will stack a smart obj that is a video. So, can PS save out the frames as JPG etc so I c