IPhone stuck in emergency mode

Hello,
I'm Shabnum and I've got a problem with my iPhone, I hope I can get some good advice from users within the Apple community. The problem is that my iPhone is stuck in emergency mode after I restored it. I restored it as I couldn't call anyone, I called Apple customer services and explained everything and they told me that I should restore the iPhone to its factory settings etc. Now, my iPhone has been stuck on the emergency mode and I can't access anything at all. I've made a backup of my iPhone via iTunes, is there any way to restore the iPhone with my backup which I created and is there any way to get out of emergecny mode? I've tried O2, Lebara and Orange sim cards but it won't let me activate my iPhone. It just states on iTunes "The carrier isn't supporter bla bla bla) I've done a lot of research on the problem and I haven't seen a single resolution, I hope that iPhone experts/professionals such as yourself can help provide a resolution.
iPhone 3G.
OS: I think it's 3.1.3
Many thanks.

It depends: if the phone is under warranty then they will help you unless they discover evidence of the phone being hacked - this will invalidate the warranty and you may be stuck. Non-warranty repairs are possible at a price - best to go and find it. I have no idea how much discretion they have at the store but you had better take every piece of evidence regarding your purchase and maybe they can exercise discretion if the situation turns out not to be straightforward.
Only Apple can tell you for sure what the situation is. You may be able to recover a backup if they fix you up, but I wouldn't count on it - if it was made from a hacked phone then do not use it.

Similar Messages

  • Iphone stuck in emergency mode after downgrade from 4.0.2 to 4.0?

    iphone stuck in emergency mode after downgrade from 4.0.2 to 4.0?
    Upgraded to 4.0.2 last night. Immediately, itunes would no longer detect my iphone. Decided I had to downgrade back to 4.0 again. Learned I cannot do that easily, so i found a .ipsw file of firmware 4.0 online, and downloaded it. Started up my iphone attached to itunes in restore mode, held down shift, and clicked restore button. Successfully restored the 4.0 file I had downloaded.
    At the first boot, it was stuck in emergency mode. I even tried to restore the default itunes backup after that, it was still stuck in emergency mode.
    Anyone know how i fix this iphone? I have no interest in jailbreaks, i am in a 2 year contract with AT&T.

    omg, it just fixed itself! i installed a brand new itunes on my laptop (which has never had itunes app before)
    plugged in my iphone, it detected it right away and said "activated"! my phone is working again and has its phone number back.
    now i did notice that the 4.0 is indeed slow, so i do want to try going back to 3.1.3 also.

  • IPhone Stuck on Emergency Mode after Update

    Need help on how to get my orginal iPhone 2G out of Emergency Mode only. Here's my issue and the solutions I've tried but so far none of it fixed my iPhone.
    Problem:
    I have an original iPhone (which I kept from 2007) and it has been working just fine as an iPod (no cell service anymore) since 2008 until I updated the firmware to 3.1.3 two days ago when I synced it with iTunes. After the firmware update, it remained stuck on Emergecy Call mode ony.  I know that the orginal iPhone can only be activated with iTunes, but iTunes doesnt seem to recognize it - not even an info about the device can be seen.  So, I tried to restore it through DFU mode, but even after re-installing the firmware, it remained stuck. I tried it both on my Sony VAIO with Win7 computer and iMac with Lion.
    Solutions I tried:
    1. Took my iPhone to Apple store - and they can't unlock it, they said their iTunes version doesn't support the device anymore.
    2. Took it to AT&T - they can't unlock it either even after putting in a SIM card that's active from one of their phones.
    I'm at a dead end on this somehow. Anyone who can give me a solution to this, I'd appreciate it a lot.
    Just FYI, I'm using iTunes beta (10.5.1.25) on Win 7 and iMac  Lion and non beta iTunes on my Mac Air with the same result.
    Will activating the iPhone back with service through AT&T solve this? This seems like it's the only way out? If I have to resort to that, I'll just have to cancel my service pretty much on the same day after activating it as soon as my phone unlocks. Somehow, I found it odd that Apple couldn't even unlock it. I don't remember reading anywhere that they will stop any kind of hardware support to their products.
    Thanks everyone!!! Hope someone can help me with this.

    It didn't activate after the update, so it is like a new phone. Reboot your computer, then follow the steps here:
    http://docs.info.apple.com/article.html?artnum=305797

  • Pls.help my iphone stuck in recovery mode and itunes wont recognize it..i tried the other options that posted here,,,pls tell me what to do..

    pls. help my iPhone stuck in recovery mode and iTunes wont recognize it..i tried the other options that posted here,,,pls tell me what to do..before it was just stuck in an apple logo but when i tried recovery mode to itunes then it stuck..

    Hi awison,
    If your iPhone is not recognized by iTunes on your Windows computer you may want to use the steps in this article to troubleshoot -
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    This may also resolve your recovery mode issue. If it does not, use the steps in this article to resolve it -
    Use iTunes to restore your iOS device to factory settings
    http://support.apple.com/kb/HT1414
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • Phone is stuck in emergency mode?

    phone is stuck in emergency mode?

    See if the suggestions in this thread help:
    Re: GS111 stuck in "emergency call" screen"
    There also are similar threads under More Like This on the right-hand side of this page.

  • I try to update my iphone 4 to ios 7.1.1. But now my iphone stucks in recovery mode and can't connect to itune. i use windows 7

    I try to update my iphone 4 to ios 7.1.1. But now my iphone stucks in recovery mode and can't connect to itune. i use windows 7

    Try the iTunes troubleshooting advice here:
    Windows - http://support.apple.com/kb/ts1538

  • Iphone stuck in recovery mode trying to update

    I was attempting to update to the new ios 8. I did this all in the normal way as i usually do. When it got to the extracting software at the top of the itunes screen it took about 1 hour for this to nearly reach the end. then just before it reached the end it stopped and said it could not be restored as the iphone could not be found. now the iphone 5 is stuck in recovery mode and every time i connect it to itunes it says i need restore which i do and then the same thing keeps happening. it goes to extracting software bar for an hour and then stops just as it is about to finish.
    i have a laptop with windows xp and have installed latest itunes, i have attempted rebooting everything with no joy.
    please help.
    iPhone 5, iOS 7.0.4

    Follow exactly what I wrote below to fix iPhone stuck in recovery mode:
    Hold both power button & home button for 10 seconds.
    Once the device shuts off release the power button and keep holding the home button for 10 more seconds.
    The screen will remain black, plug it up to iTunes and see if it detects it.
    If that does not work hold both buttons to make device shut down, once screen is off hold the home button while plugging it up to PC.
    Do not let go of home button till recovery screen shows up on your device.

  • Iphone4 upgrade ios5.0.1, done upgrade and reboot itself, iphone stuck at sos mode. need help!!

    iphone4 upgrade ios5.0.1, done upgrade and reboot itself, iphone stuck at sos mode. need help!!

    By "sos mode" do you mean recovery mode?  If so, you have to connect it to iTunes and restore it.

  • Iphone stuck in recovery mode, what now

    iphone stuck in recovery mode, what do i do now pls?

    Updating iTunes has nothing to do with an iDevice going into recovery mode.
    If the device is in recovery mode, restore it via iTunes on a computer.

  • IPhone stuck in restore mode 3014

    IPhone stuck in restore mode after connecting to the computer.  It says connect to iTunes, but it doesn't recognize the phone. Error code 3014 ?

    Error 3014
    This error occurs when iTunes is unable to reach gs.apple.com in a timely fashion. Follow the steps below inUnable to contact the iOS software update server gs.apple.com.

  • Iphone stuck in dfu mode after resoting with wrong BR

    iphone stuck in dfu mode after resoting with wrong BR

    Hi, my iPhone was water damaged, and was stuck in dfu but wouldn't restore due to error 2001, this is what I did,
    The phone is not jail broke or unlocked its straight, I striped the phone and cleaned all the boards and let them dry
    Out, I've heard that if an I-device has error remove the power supply for a few days, and since royal mail thought my battery was a packet of drugs they ript the back of and snapped the battery cable, I am perusing royal mail about the damage they have done, so I got a knew batt and put it all together, I pressed the on button and the home button for ten seconds, then web I started to boot I let go of the on button, waited for ten seconds and the phone came up as normal, no connect to I-tunes screen, I put the USB lead in and restored my phone to a bran new phone and then updated it to the latest firmware, the phone is fine, every thing works and it turns on and of with no problems, I hope this helps people out their.
    Neil

  • IPhone stuck in dfu mode

    hello. my iPhone stuck in dfu mode. and iTunes doesn't detect my iPhone. how to fix it?

    Hi Alek Trueblood,
    All support options for registered developers can be found here: http://developer.apple.com/support/iphone/techsupport/
    Enjoy your afternoon,
    Brandon H.

  • IPhone stuck in restore mode error 17 keeps coming up every time i try to restore with iTunes help?

    iPhone stuck in restore mode error 17 keeps coming up every time i try to restore with iTunes help?

    Hopefully this article will assist you:
    ≈≈≈≈≈≈
    http://support.apple.com/kb/TS3694
    ≈≈≈≈≈≈
    Please do reply with results/questions.

  • IPhone 3GS stuck in emergency mode...

    my 7 year old nephew tried to access my iPhone 3GS and I think he entered some wrong passcodes.  Next thing I know, I see the apple logo and then it's stuck in emergency with the picture of the usb going into iTunes.  How can I fix this without doing a factory restore?  It's been a while since I backed up my pictures, etc.

    Thanks for the help.  When I plugged it into my iMac, it just asked if I wanted to restore it to the last time synced which was a few weeks ago.  Didn't exactly unlock my phone.  In any case, I lost a couple weeks of photos which was ok. It also didn't remember my settings for the apps (folders, etc) which was weird. 

  • Iphone stuck in recovery mode and can't recover because "This device isn't eligible for the requested build"

    I have an iPhone 4S and it has been stuck in recovery mode for whatever reason. I have tried using data recovery software that can turn my phone to normal mode but when it tries all my phone does in turn off and then on again, back into recovery mode. I can't use iTunes to recover my phone because it won't let me do it without updating and recovering the iPhone. When I do this it gives me the error "This device isn't eligible for the requested build"
    Is there any other way I can restore my phone from backup without getting this error?

    https://discussions.apple.com/search.jspa?facet=content&type=discussion&sort=rel evanceDesc&showAnsweredFirst=true&q=This…
    Look for the thread with the green checkmark to find the answer to your question.

Maybe you are looking for