Iphone stuck in recovery mode. itunes says error 28

Yesterday my iphone went into recovery mode. i tried to connect to itunes but it is not recognised. when i try to restore it starts the process then comes up with an error 28 and goes back to recovery mode. have tried using other computers, user accounts, turning off and everything i can think of.
not sure if there is anything else i can try before i take it back to the shop?
any help please!

Hi Matt,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots. 
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error2001
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Hope this information helps ...
- Judy

Similar Messages

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    Hi Matt,
    Welcome to the Support Communities!
    The article below may be able to help you with this issue.
    Click on the link to see more details and screenshots. 
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694#error2001
    Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
    If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
    Hope this information helps ...
    - Judy

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  • HT4113 Help!My iPhone 4 is stuck in recovery mode. iTunes does not recognize my phone any more, therefore I am unable to restore it and unlock it and get it set up again. Please help! I do have all my info backed up on iCloud.

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    Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return.
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    If you see two "Apple Mobile Device (Recovery Mode)" entries with exclamation marks on them:

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    http://support.apple.com/kb/TS1538
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    Thanks for using Apple Support Communities.
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  • I've updated my iphone 4 (gsm) to ios 6.0.1 and after that it's stuck in recovery mode (itunes logo cable), i tried many solutions but nothing works, did any one has an idea about this , thank you

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    Follow exactly what I wrote below to fix iPhone stuck in recovery mode:
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  • My iPod is stuck in recovery mode with a error code 1

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    ERROR (1)
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    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - Try on another computer
    - Try another cable
    - Also, confirm your security software and settings are allowing communication between your device and update servers.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar     

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    Hi again,
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  • TS3694 pls help my iphone 4 was on activation "required". i jailbroke it then it worked but some of the applications were crashing down,won't open. i tried a lot of tutorials and then error message 3194 came out. stucked in recovery mode,itunes logo. pls

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    no help for jailbroken phones here-it's not allowed. good luck.

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